My account 'Dharma Deann Walls' was hacked on facebook. My email and phone number assoc...

GetHuman-dharmawa's Recover Hacked Account issue with Facebook from September 2020

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-dharmawa's own words
My account 'Dharma Deann Walls' was hacked on facebook. My email and phone number associated with my account was *****@***.com' and '***-***-****' My email and phone number were deleted off of my account and replaced with a *****@***.com' and my password was changed and I was locked off my account. I then reported the page from my friends facebook which led it to be disabled. The hacker then texted my phone, I am assuming they got my number from facebook, since that is what I used to login. They texted me demanding money in exchange for facebook account. I refused, finally, after about an hour going back and forth they sent me my password saying it was 'Ibrahim' i logged in with this password, but then facebook asked for a picture of my id, I sent it. However, my question is since my email got deleted and my phone number, how will I be contacted? I do not have access associated with my account but do have the phone number associated with it. I have had this facebook for forever and i am friends with my deceased parents on there. I like to post on their wall and look at their page from time to time and that has now been taken away and I do not know what to do. Please help!

GetHuman-dharmawa did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-dharmawa
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 136511 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-dharmawa started working on this issue
Sep 26th, 2020 12:53am
GetHuman-dharmawa indicated the issue is not fixed yet.
Sep 26th, 2020 5:29am
GetHuman-dharmawa indicated the issue is not fixed yet.
Sep 26th, 2020 6:32am
GetHuman-dharmawa indicated the issue is not fixed yet.
Sep 26th, 2020 11:32am

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