Your immediate attention is requested.**Due to an error in updating our profile (on our...

GetHuman5299990's customer service issue with Facebook from September 2020

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The issue in GetHuman5299990's own words
Your immediate attention is requested.**Due to an error in updating our profile (on our end), our business Facebook profile account was disabled. This is a small business that is struggling due to COVID so I ask that a review be conducted as soon as possible. We advertise events on Facebook and need to get the profile up and running again soon to get this information out to our much-needed customers.**The reason for the account being disabled began when we noticed that the birthday was incorrect in the information. This business was sold in August of **** and the information contained in the profile still reflected the former owner. We tried to schedule the birthday as ********** since that is when this business changed hands but in doing so, it reflected an age of * year old - which does not meet the age requirements - but we didn't realize it until it was too late. I tried to change the birthday to our owner's birthday, **********.***I attached a copy of our owner's driver's license for confirmation in the disable request and I emailed this request as well as his license to the *****@***.com. I request that you please reinstate our Facebook account as soon as possible. **Deborah Seymore*Manager*The Wine House on Market Street***** Market Street Ste.A**Tallahassee FL *********-***-****

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Facebook

Customer service issue
Reported by GetHuman5299990
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 136706 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman5299990 started working on this issue
Sep 25th, 2020 2:51pm
GetHuman5299990 indicated the issue is not fixed yet.
Sep 25th, 2020 6:54pm