Facebook Customer Service Issues

I encountered an issue while playing a game where I mistakenly shared my Facebook password with someone for a giveaway prize. After attempting to change my password, I discovered it had already been altered without my permission. The individual I shared my password with lost access as well, and I am now unable to receive verification codes through email to regain control of my account. The other person's email has replaced mine on my Facebook, complicating matters further. Despite efforts to recover the account using the correct password, a confirmation of identity process is hindering me as I am not an active user on the platform besides for gaming. I am reaching out to seek assistance from Facebook support to regain access to my account for continued use. Thank you for your help in advance.

Hello, I regret to inform you that my personal Facebook account has been disabled. Although I acknowledge my mistake, I am unsure of when or how it occurred. I engage with the platform for entertainment purposes only, and I assure you that I am a genuine user. I respectfully request for you to reconsider and reactivate my account promptly. I am committed to adhering to the guidelines moving forward and sincerely ask for another opportunity. My Facebook account holds sentimental value to me, and I am prepared to provide any necessary information to facilitate its reactivation. I sincerely hope you will review my appeal and comprehend my circumstances. I deeply apologize for any inconvenience caused and plea for your understanding and forgiveness. Thank you.

I received an email from Facebook informing me that my email was removed from my account. Despite not initiating this, I followed the necessary steps to secure my account. Upon adding my email back and changing my password successfully, I was prompted to set up two-factor authentication and provide a code to log in. Strangely, I never enabled two-factor authentication before, and it appears the hacker did so to prevent me from reclaiming my account. Currently, I find myself stuck in a cycle with Facebook. I am unable to contact them via phone or email, and the self-help solutions seem to only loop back to requesting an authentication code for access. While I am open to deleting my account as it does not contain much vital content, I am unable to do so at this juncture. Any assistance would be greatly appreciated.

I have been using Facebook for many years now. Yesterday morning on 9/24 around 9:00 a.m., when I tried to log in, I was prompted to enter my password. Upon doing so, a message appeared stating it was an old password, instructing me to reset it. Subsequently, after following the steps to receive a six-digit code for a new password, I did not receive any code after waiting for 15 minutes. Despite trying three more times throughout the day, I was unable to obtain the code. I believe my account has been erroneously blocked and I am seeking assistance in restoring its access.

My email got hacked, causing my Facebook and Instagram accounts to be disabled. Facebook acknowledged the hacking incident, and I tried to change my email and submitted my ID for verification. Despite multiple emails to Facebook, they disabled my Instagram account as well. Later, Facebook informed me that they can't review my ID promptly and to try later, but now I'm unable to upload my ID, and too much time has passed, resulting in my account being fully disabled. I'm looking for a resolution.

I have been repeatedly trying to address an issue with my Facebook account since Wednesday. After mistakenly changing my birthdate, I have been unable to access my account. Despite submitting a detailed report and providing photo ID, I continue to receive a message confirming receipt of my information without being able to access my account. I value using Facebook to share my nature photography and connect with friends, and with my birthday approaching on October 18th, [redacted], resolving this issue promptly is crucial for me. Please assist in fixing this problem so I can rejoin the platform. Thank you, Kathy Hebb, from Lancaster.

I kindly request your immediate attention. There was an error in updating our business Facebook profile on our end, which led to the account being disabled. Our small business, struggling due to COVID, urgently needs the profile to be reviewed and reinstated. We rely on Facebook to advertise events and reach our valued customers. The issue with the account arose when we discovered an incorrect birthday in the profile. The business changed ownership in August [redacted], but the profile still displayed details of the former owner. When we tried to update the birthday to reflect the ownership change on 08/01/[redacted], it mistakenly showed the account as only 1 year old, not meeting age requirements. We belatedly attempted to correct this by changing the birthday to our owner's actual date, 09/25/[redacted]. To support our appeal, I have attached a copy of our owner's driver's license. I have also sent this information to [redacted] and humbly request the prompt reinstatement of our Facebook account. Best regards, D. Seymore Manager The Wine House on Market Street [redacted] Market Street Ste. A1 Tallahassee, FL [redacted] [redacted]

Subject: Urgent Attention Required for Reactivating Business Facebook Profile We are urgently seeking assistance regarding the disablement of our business Facebook profile due to an error in updating our information. Our small business, The Wine House on Market Street, relies on this platform to advertise events, especially during this challenging time of COVID-19. We kindly request a prompt review in order to reactivate our profile promptly and continue reaching our valued customers. The issue that led to the disablement stemmed from an error with the birthday information on the profile. The business was sold in August [redacted], and the previous owner's birthday was inadvertently listed. Attempting to correct this, we inaccurately input the business transfer date, resulting in an age discrepancy that violated Facebook’s requirements. We have provided our owner's driver's license for verification purposes and have contacted [redacted] to address this issue. We are eager to have our account reinstated at your earliest convenience. Thank you for your attention to this matter. Sincerely, D. S. Manager The Wine House on Market Street Tallahassee, FL [redacted]

I am reaching out for assistance on behalf of our business, The Wine House on Market Street. Our Facebook account was mistakenly disabled due to an error in updating our profile, which we have now rectified. We are a small business greatly impacted by the effects of COVID-19 and rely on Facebook to advertise our events to our customers. The issue that led to the account being disabled arose from an incorrect birthdate listed in the profile, which belonged to the previous owner. We attempted to correct this by updating the birthdate to reflect the current owner's information, but inadvertently set the age below the requirements for an account. We have now corrected this error and kindly request the reinstatement of our Facebook account at your earliest convenience. I have attached a copy of the owner's driver's license for verification purposes. Thank you for your prompt attention to this matter. Sincerely, Deborah S. Manager The Wine House on Market Street [redacted] Market Street Ste.A1 Tallahassee, FL [redacted]

Dear Sir or Madam, A few months back, I had my Facebook account, [redacted], disabled due to posting a cartoon picture of Adolf Hitler, despite being warned not to. I regret this mistake, as it was due to poor judgment under the influence of alcohol. I've attempted to recover the account by submitting my British driving license and new email address listed below. However, the outdated [redacted] email still shows as my contact. I'm eager to have the account reactivated to access and download important family photos, particularly those of my late mother. These memories are invaluable, and I deeply regret not updating my contact information sooner. I have reached out several times but to no avail. I sincerely hope for your assistance in resolving this matter promptly. Thank you for understanding, Carl Harrop

My Facebook account 'Dharma Deann Walls' was hacked. The email and phone number linked to my account, '[redacted]' and '[redacted]', were removed and replaced with '[redacted]'. The hacker changed my password and locked me out. I reported the page from a friend's Facebook, and it got disabled. The hacker then texted me, demanding money for the account. After a debate, they sent me the password 'Ibrahim'. When I logged in, Facebook asked for my ID picture, which I provided. Since my email and phone number were changed, I'm unsure how Facebook will contact me. I've had this account for a long time and I'm connected to my deceased parents on it. Losing access is upsetting. Any advice would be appreciated.

I feel I am being targeted by this Rowena O'Neil. Every time I post something, I get reported. Firstly, I don't have a Britney on my social media, so I don't understand how that could be considered bullying. Please check my friends. Secondly, mentioning the word "vagina" is not bullying. It's a biological fact. There are far worse things on social media that should be banned. It's appalling that Rowena can fat shame me with a meme and I get banned for it. I want this ban lifted. I have not been violent. Talking about vaginas and Britney, which wasn't even about me, is not a valid reason to be banned. I regularly share updates about my child for my son's dad and family to see. I feel singled out and unfairly treated, even though I am the one being fat shamed. I have evidence to support my claims. Please provide me with an email address where I can send the proof.

Hello, I hope you are doing well. My name is Salam Sulat Motunrayo, and I am the owner of Sulament Business. I want to express my appreciation to your team for their efforts in providing a good user experience on Facebook. I am reaching out regarding the unblocking of my Ads account [redacted][redacted], which was blocked due to promoting Airtime and Data deals (VTU). Although I received a message stating that the account was unblocked, I discovered that it is still blocked when attempting to advertise. Our team acknowledges any mistakes made and we are committed to complying with Facebook's policies going forward. We have found success in using Facebook for sales and leads and are eager to continue our advertising efforts within the guidelines. We have funds remaining in the ads account and plan to increase our ad spend, seeking a long-term partnership with Facebook. We assure you that we will strictly adhere to the policies in the future. I kindly request a review of this appeal. Thank you in advance.

Hello, Upon logging into my Facebook account, I discovered that I have been blocked for another 30 days due to my recent 10 comments. I recently completed a 30-day block, which ended on Friday, September 25th. It seems unjust to be blocked again for the same set of comments. I am feeling very frustrated about this situation! I believe the individual responsible for this decision should face consequences at Facebook. This treatment is unacceptable for a loyal user like myself. While I acknowledge past mistakes on the platform and have faced penalties accordingly, I have also made numerous positive contributions. I am requesting an immediate unblock and a detailed explanation regarding this error. I am not interested in a generic response, as it raises suspicions that someone might be deliberately targeting me. Thank you, TM Rutherford, Sr. Prescott, AZ

My spouse's active and non-controversial Facebook account was recently disabled, and the account recovery process has been frustrating. Following Facebook's instructions, we submitted a clear photo of her driver's license, only to be told it was not clear enough due to a holographic overlay. The options provided, like submitting a birth certificate without a photo or her married name, seemed unreasonable. We attempted to request a 6-digit code, but the first one never arrived, and the second was rejected despite entering it accurately. We've complied with all requests, yet the issue remains unresolved, causing unnecessary delays.

Hello, I have discovered a significant issue that is troubling me. I was informed on 12/31/[redacted] that games like Facebook, Adobe, and Gameroom will no longer allow me to play FarmVille and CafeWorld. I have been dedicated to FarmVille for over 10 years and Cafe World for over 2 years. This previously happened to me with the Scrabble game. There are around 2.2 million people being affected by this change. I am currently at level [redacted] in Cafe World and level [redacted] in FarmVille. As a Store Manager, I am used to resolving issues, but this seems unfair. I am considering alerting Channel 7 News. I simply request the ability to continue playing these specific games on Facebook along with many other affected individuals. Kindly address this issue and allow us to enjoy these games. Thank you for taking the time to read this. Your immediate attention is greatly appreciated. Sincerely, Robert J. K., a devoted Facebook and Gameroom player.

In December [redacted], my daughter fell ill and needed a blood transfusion after a hospital visit. Unfortunately, her health did not improve, and she developed a high fever. The doctor mentioned the necessity of a bone marrow procedure, which we couldn't afford. After further tests, she was diagnosed with acute lymphoblastic leukemia. Currently, she is undergoing chemotherapy, but the costs are overwhelming for us. Even with some support from friends, it's not enough to cover the bills and medication. My husband's income is insufficient given that we have five children and live in a rented house. If anyone can assist us with sponsoring my daughter's medication, it would be greatly appreciated. Thank you in advance for any help you can provide.

My Facebook account has been hacked, and the hacker is asking my friends for money. Despite trying to log in with the saved email and password on my iPhone, I got kicked out and now the system doesn't recognize my email or phone number. Resetting didn't work as I never received the link in my email. Even with my tech-savvy daughter's help, we couldn't fix it. My name is Angie David, and I have two profiles - one old Yahoo one and [redacted] My profile has a black Lives Matter Yellow banner. I urgently need help to stop the scam and have the tampered account deleted from Facebook.

A few weeks back, someone used my messenger through an old phone, so I secured my account by changing the password, logging out of all devices, and setting up two-factor authentication via SMS. While everything was fine, my 8-year-old accidentally broke my new phone, leaving me unable to access the login codes sent through SMS as my service is now inactive. Attempts to use the form Facebook directed me to, by uploading my ID, have been unsuccessful. After being redirected to a broken page multiple times, I'm worried about losing my profile that I've maintained for a decade. I need help to regain access to my account.

I received a distressing message from Vincent Sanchez Bandol regarding the unauthorized use of my boyfriend's profile pictures and the dissemination of manipulated inappropriate videos. Unfortunately, my boyfriend, Nishad Abhyankar, has deactivated his account, but the fake account creating these issues is still active. This situation is deeply troubling for us, and we seek your assistance in addressing this form of cybercrime promptly. The fraudulent profile has even utilized Nishad Abhyankar's contact number from Facebook and is threatening to release compromising content unless a sum of $[redacted] is paid. We are requesting urgent action to be taken against these deceptive accounts on Facebook to ensure our safety on the platform. I will provide the fake Facebook profile for your review. The harassment and threats have significantly impacted my boyfriend's mental well-being. Your swift intervention in this matter is greatly appreciated. Thank you.