My email was hacked and Facebook disabled all my accounts including Instagram. Now they...

GetHuman-kokuah's Recover Disabled Account issue with Facebook from September 2020

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Before contacting them, items GetHuman-kokuah may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-kokuah's own words
My email was hacked and Facebook disabled all my accounts including Instagram. Now they dont allow me to open up new accounts.**** July*-My Email Password was hacked. The Hacker went to my facebook account and requested a new password. Therefore locking me out of my own account.*-I notified facebook that my account was hacked*-I requested a change of my email address *-I sent in my ID for review*-I sent several emails to facebook*-As a result facebook disabled my Instagram account too**** August*-Facebook notified me:"We’re only able to review IDs for the most urgent cases. This means we can’t review your ID right now. Please try again at a later date. Thank you for understanding."*-But they dont allow me to upload my ID anymore.*-Too much time has passed and now my account is fully disabled**I want m

GetHuman-kokuah did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman-kokuah
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 136711 others
0 customers following this

Timeline

GetHuman-kokuah started working on this issue
Sep 25th, 2020 1:27pm
GetHuman-kokuah indicated the issue is not fixed yet.
Sep 25th, 2020 9:38pm