Facebook Customer Service Issues

Hello team, I am currently experiencing difficulty logging into my Facebook account. I was unexpectedly logged out of Messenger and Facebook yesterday for unknown reasons. When I attempted to log back in using my correct password, it was not accepted. Facebook prompted me to change my password, but my old email address is no longer functional. I am uncertain about the next steps to take. Could you please assist me in unlocking my account and allow me to use my previous password? Alternatively, I can be verified through my extensive friends list consisting of over [redacted] individuals. I am open to any verification methods necessary. Your help in regaining access to my account is greatly appreciated. Account: Lucka Lajčáková Registered Email: [redacted] (inactive for password resets) I am willing to provide a copy of my ID (passport or driver's license) for identity verification if required. Thank you for your anticipated assistance. Best regards, Lucia

Hello, I am experiencing ongoing issues with Facebook. Last year, my account was hacked multiple times by hackers from Holland and Russia who ran ads without my permission. Despite changing my password, the problem persisted, and when I reported it to Facebook, my entire account was taken down. Unfortunately, I have been unable to recover it and have lost access to my artist page, which I've had since [redacted], along with admin rights. I had to create a new account for my business and digital marketing services, losing all my old friends in the process. Although my partner maintains admin rights on our company page, I am unable to invite people to events or manage the group I created in Dubai. Despite reaching out to Facebook for assistance, I have not received any helpful responses, leaving me feeling desperate to regain control of my accounts, pages, and groups. Any assistance would be greatly appreciated. Regards, Philip Jo

I am reaching out from my email [redacted] I received a reply from [redacted] stating that their inbox is full, requesting me to try again later. To resolve this, I suggest filling out a form. In my email, I described that my account was blocked when I attempted to reset my login and received a verification code. After researching, I found that social media platforms often prefer full names or require identification. For privacy reasons, I prefer not to provide additional personal information. This Facebook account (Lucill Hyacinth) associated with my email is primarily used for professional purposes related to child-care. Some friends on this account use their full names as well. I have attached previous correspondence from this email to verify its authenticity. I kindly ask for a review to unblock this account. Lucy (Luchille Hyacinth)

Hello. Two years ago, my friend had his personal Facebook account deactivated, but he had one business account linked to it - an online shop. The manager from the company of the online shop was informed some time ago about changing the administration of the site. A Facebook support worker provided instructions, and today he wants to submit the required documents to the relevant department for a resolution. Unfortunately, he doesn't have access to online support chat on his account's interface and is unsure how to contact support or where to submit the necessary documents to become the administrator of the company's shop on Facebook. Could you please advise on how and where to send the required documents? Thank you for your assistance. PP

Hello, my name is Mayur Soni, and I have encountered an issue with my Facebook account. Around 2 months ago, my account was hacked, and despite changing my password once, it got hacked again. I received a code from Facebook in my email for verification, but as I was not checking my email regularly, I missed the notification. Upon realizing this, I tried numerous times to access my account, leading to it being banned by Facebook. I have attempted to log in multiple times but have been unsuccessful. Facebook now requires a video from me for verification, but I am unable to upload one as I only have my Android phone. I have been struggling for a month to regain access to my account. Kindly assist me in recovering my old account as I am unable to create a new one. I can be reached at +[redacted]08 or via email at [redacted]. Your help would be greatly appreciated. Thank you for your assistance.

My adult son's Facebook account has been permanently deleted, allegedly due to actions from his ex-girlfriend. She has reportedly posted inappropriate content and engaged in malicious behavior towards him, resulting in his account being banned while hers remains active. The loss of his account is devastating as it held nearly a decade of cherished memories, including precious photos of his deceased father. We are seeking assistance to investigate this situation and potentially restore his account with its original contents. The ex-girlfriend's actions have caused distress to my son and our family, and we hope for a prompt resolution to this distressing ordeal. The provided link shows an example of her behavior, which we believe to be the root cause of the account deletion. Any help in resolving this matter swiftly would be greatly appreciated.

Yesterday morning, September 22nd, I tried to access Instagram but was prompted to verify my phone number due to a security concern. Now, on the morning of September 23rd, I find my account disabled for violating terms. I tried appealing the deactivation but was required to verify my email, which I cannot do without accessing my account. I use Instagram for leisure and am puzzled by this situation. My username was jordan_beaupre.

I am frustrated with Facebook lately. They have blocked my account "çhø Çö" simultaneously for various reasons. I am reaching out to Facebook to assist in lifting the restrictions that have been extensively affecting me. Whenever I log in and comment a few times, I receive a message saying "your account has been temporarily restricted," which is truly bothersome. I understand the reason for the restrictions, but the frequency is excessive. I often participate in Facebook Contests to earn money for sponsorship. To gather votes for the contests, I must request help from my Facebook friends by making extensive comments. This approach is necessary to win the competitions. Unfortunately, due to these restrictions, I often lose in these contests. I appeal to Facebook managers to address my concerns, lift the bans and restrictions, and allow me to use my account without hindrance. I appreciate it if Facebook can review my situation. Thank you.

I need help with managing my Facebook accounts. First, I want to delete a page with a picture of just me. It is associated with my phone number [redacted]. Secondly, I have another page with a picture of my parents; this is my original page that I want to keep. However, I am unable to access it. When I try to change the password, I receive an account recovery reset code. After entering this code, it asks for a login code which should come via SMS, but I do not receive any texts or my 2-factor authentication code. I would prefer to receive the code through my email address at [redacted] I would like my texts to be sent to either my email or my current cell number [redacted], not the old number [redacted]. Please reach out to me at [redacted] or email me at [redacted] if you need to contact me.

I am hoping to resolve my issues with the Facebook staff team. I believe some users are spreading false claims about me to tarnish my reputation. If you were to ask my colleagues, they would confirm that I am a nice person. I have refrained from creating a new Facebook account and hope those making false accusations are dealt with appropriately. I feel there may be ulterior motives behind these actions. Nevertheless, I am focusing on my well-being; I am currently undergoing therapy to help me cope with my Asperger's.

I recently reactivated my Facebook account after a hiatus but accidentally set my age to "1" while adjusting some settings. Subsequently, I got locked out of my account. Despite uploading my Driver's License three times on facebook.com/recover, I haven't received any response from Facebook. They instructed me to retrieve codes from friends to regain access, but I encountered issues with one friend receiving an error. I'm unsure how to proceed or if there are any known solutions to this problem. Appreciate any advice!

I believe my Facebook account has been hacked. I had both my Facebook account and Messenger app open on my cell phone when they were logged out automatically. When I tried to log back in, it claimed I used an old password. I followed the "forgot password" option for verification and received a code on my phone to create a new password. However, upon using the new password, it prompted for an authentication code from an unknown app or browser. Despite trying to access Facebook via my usual apps and browsers, it still denies me access. It has been three days now, and I am unable to log in. I kindly request assistance from the Facebook Help Center to either help me sign in without the authentication code or reset the verification to my original email, [redacted], as the hacker changed it to an email starting with "c." I appreciate any help in recovering my account.

I've had the same account for almost 10 years, but I no longer have access to the associated email. I decided to delete the account. I created a new one recently linked to my primary email, but it was disabled by Facebook. The only way to appeal is to upload a photo without the option to provide explanations. I previously uploaded a slightly blurry profile picture of me wearing sunglasses. I doubt that submitting a photo will be helpful as Facebook's algorithm may not recognize my face.

I'm facing an issue with my Facebook account. I used to receive authentication codes through an app on my phone, but I've deleted the app and don't have access to a computer. Now, I can't log in as I no longer receive the codes on my phone. I know my password, but without the authentication app, I'm stuck. Could you please send me an authentication code via email or text message to my iPhone so I can regain access to my account? I no longer have a computer and resetting my password hasn't solved the problem due to the two-way authentication setup. Your assistance would be greatly appreciated.

Today, my Facebook page 'Purple Corn - Tacloban City' was unpublished without any prior warning or explanation. I am unsure of the reason behind this action and would like to request a review of this decision. I have recently started running ads with this page and have already invested in it. I hope to be given the opportunity to rectify any mistakes that may have been made. It is disheartening to have a page taken down abruptly, causing confusion and uncertainty. I kindly ask for a chance to understand the issue and improve accordingly. I look forward to having my page reinstated, along with others who may have faced a similar situation. Your reconsideration is greatly appreciated. Thank you and God bless you.

I recently received a permanent ban from my longstanding Facebook account without any explanation or the opportunity to appeal. Facebook claims I violated their Community Standards, but they haven't specified which standard I allegedly breached. The vast majority of my posts are public, and I do not use abusive language, promote illegal activities, or engage in harassment. While I am politically active, I have reduced my postings due to health issues in recent months. I suspect that my ban may be related to Facebook's crackdown on crypto company advertising, as it occurred shortly after I mentioned a personal Bitcoin situation in a status update. I did not provide links or promote any companies in my post, simply discussing my own investment experience. Furthermore, a group post offering a free appliance was reported as spam due to me including an eBay link for informational purposes. Facebook seems to have used this as an additional reason to justify my ban, without providing any evidence of my alleged violations. Despite staying largely silent on political matters, except for a couple of recent shared posts with mild commentary, including one on the biased results of a Facebook fact-checkers investigation.

I am currently locked out of three Facebook accounts, specifically: 1. Brandi Red 2. Brandilyn Red (B-red, Brandi) 3. Brandilyn Red One of the accounts (account 2 or 3) was closed by Facebook for a supposed rule violation. I have these duplicate accounts due to issues with tech-savvy individuals hacking into them, causing me to abandon them and create new ones. I am willing to verify my identity to regain access to all my accounts and either merge them or remove the duplicates. Unfortunately, I no longer have access to the associated phone numbers or emails due to certain circumstances. I can provide names of friends for verification purposes and submit my identification if necessary. It has been over a year since I last used Facebook. I would greatly appreciate assistance in reclaiming my accounts and addressing the misuse by others, particularly for account 1, Brandi Red, where my photo seems to be missing. If possible, I need help resetting the email and phone number for all three accounts. Thank you for your help. Best regards, Brandilyn "Brandi"

I recently purchased faux ivy-covered fencing that was meant to be expandable up to 7 feet tall and 3-4 feet wide from a website. However, the panels I received were far smaller and did not expand as advertised. I received additional panels that I did not order, but they were not what I expected. I have already reached out to the seller and filed a complaint with PayPal regarding this potentially fraudulent transaction. Could you please advise me on how I can get a refund of $39.95 for this unsatisfactory purchase? Thank you. -S.E.

Hello, I am Douw Venter from South Africa, and I am facing an issue with my Facebook pages. I have three pages: Douw Venter, Douw Venter Music, and Douw Venter Gospel Music. Additionally, I have a Douw Venter profile. I am a singer and have recently launched a website named "DOUW VENTER MUSIC" to sell my albums. I am interested in using Facebook ads to promote and sell my music through the website. I have about [redacted] followers on my Facebook profile and I'm seeking advice on how to transition to using one of my Facebook pages for business purposes without losing my current followers. Any guidance on this matter would be greatly appreciated. Best Regards, Douw V.

I have a Facebook account connected to 2 phone numbers, one inactive in Australia and my current one in the UK. It is also linked to 2 emails, my old inactive one and my current email. While I can receive emails when resetting my password to my current email, I'm not getting any login codes on my UK number. I've verified my identity several times with no luck. Access is crucial since it's tied to my business and a buy/sell page where I'm the sole admin. I've tried contacting the Australian provider about my old number with no success, and accessing my old email hasn't helped either. I'm eager for any assistance to regain access to my account, as I've been locked out for months.