Facebook Customer Service Issues

After trying to add new people on Facebook, my account got disabled while running ads for my business. Following Facebook's request, I uploaded my photo and confirmed my phone number. It's been two weeks, and I haven't received any updates. When I log in, I see the message: "Reviewing Your Information May Take Longer Than Usual Thank you for sending your information. We have received it. Due to the coronavirus (COVID-19) pandemic, there are fewer staff available to review accounts, causing delays. For security reasons, your account remains inaccessible. Thank you for your patience." I hope to have this resolved soon.

My Google account, Facebook account, Gmail account, Yahoo account, and Boost Mobile service were all compromised. Unfortunately, my SIM card was disabled, rendering my primary number [redacted] unusable. I eradicated my Gmail account due to privacy concerns. Could a Facebook administrator please switch my current account to link with my new Google account [redacted], which is now essential for accessing various online services and Android features amidst widespread cyber threats. I hold Google responsible for failing to safeguard user data effectively.

Thank you for submitting your information. We acknowledge receipt of it. Due to the impact of the coronavirus (COVID-19) pandemic, our team is currently operating with reduced staff, which may result in a longer processing time for reviewing your account. As we prioritize the security of all Facebook users, your account will remain inaccessible until the review is complete. We appreciate your understanding during this time.

I am experiencing difficulties with the new "Easier to use" Facebook interface. Approximately three days ago, I encountered an announcement about the new Facebook design, highlighting its convenience. As a user with low vision who relies on Windows magnification, I faced challenges navigating the new layout. My cursor was jumping between frames, obstructing my view. Additionally, a prompt to provide feedback overlapped my cover photo with the profile picture, disrupting the composition. The new format's constant pop-ups, coverage of content, and tab openings created usability issues not only for me but also for my fully sighted husband. The lack of customization options and difficulty in locating contact information demonstrate a disregard for user accessibility. Requesting a more user-friendly design with improved feedback mechanisms to address these issues promptly.

Hello, my name is Gerardo. A week ago, I had a Facebook account named "Brianger MC," which I changed to my real name. Shortly after, I received a notification that my account was disabled and they requested an official identification document. I sent it, and everything matched. However, I got another message stating my account was disabled for violating Facebook's rules, and it was irreversible. Today, I created a new Facebook account with a different email using my real name and initials of my last names. Within 3 minutes, I received the same message about my account being disabled and needing to verify with an official ID and phone number. I entered the six-digit code they sent me to verify my number. They mentioned they would provide a solution, but I don't understand why this is happening. Two accounts disabled in less than a month is concerning. I need a prompt solution to this issue.

It appears that you believe the situation with Facebook has not been resolved to your satisfaction. You are adamant about seeking justice for what you perceive as unfair treatment. You have expressed your determination to address the issues experienced, feeling unjustly punished and targeted by unidentified individuals. Your frustration with the lack of resolution is evident as you strive to make your grievances known to various entities in hopes of rectifying the situation.

As the Digital Marketing Specialist for Legacy Motor Group, an accredited automotive dealer for BMW Group in South Africa, my name is Mthokozisi Msipa. We are facing an urgent issue regarding running Facebook Ads for five different pages, namely BMW Montana, BMW Polokwane, BMW Rustenburg, BMW Joburg City, and BMW Menlyn. We have also integrated Instagram for business into these pages. Our main challenge lies in not having access to the Facebook Business accounts that own these pages, despite being administrators. This limitation hinders us from effectively running ads for our pages. Although we have attempted to request access to the business pages, we have not received any feedback. Unfortunately, no one within the company knows who owns these pages. Could you kindly assist us in regaining ownership of the pages so that we can initiate our advertising campaign? Regards, Mthokozisi Msipa

Dear Facebook Team, I have noticed a significant drop in the performance of our conversion-optimized campaigns recently. Our low-priced offer used to convert very well with a great return on ad spend (ROAS). However, our ads have suddenly stopped performing well despite my efforts to optimize them with new creatives and copies. I even tried different ad accounts, but the issue persisted. After seeking advice from my Ecom community, they suggested contacting you to investigate the issue. I am concerned about the lack of conversions and the high advertising spend. I would greatly appreciate if you could look into this matter and provide me with guidance on when this problem will be resolved and how I can improve my sales. I am eagerly awaiting your response. Thank you.

One day, while on Facebook, I suddenly found myself logged out and unable to log back in as my account had been disabled for violating section 3.1 of their terms. This happened even though I didn't do anything wrong. When I tried to create a new account, a different phone number appeared, [redacted], causing confusion. Upon calling the number, the person hung up on me. I suspect my account was hacked. Despite multiple attempts to access my account and report the issue through the help center, each time I fill out the dispute form, I receive an error message. It's crucial for me to regain access as I've relocated to Florida, have cherished friendships, and miss seeing photos of my grandchildren in North Carolina. I hope for a resolution soon. Thank you, Zachary M.

I want to inform the Facebook staff that I'm sorry for any issues, but I'm frustrated by the lack of response and explanation regarding my account problems. The continuous lack of communication makes me angry and anxious about the security of my accounts. It's unsettling that there seems to be suspicious activity or compromises happening without clear explanations or resolutions from the Facebook team. Whenever I try to add friends or send requests on Facebook, I usually receive notifications through my Outlook.com email, but lately, these emails are being blocked without any apparent reason. It would be reassuring to have more transparency and assistance in resolving these issues to prevent any future problems with my accounts.

I utilized a Facebook business account to promote my photography website, an essential source of income for me. However, the account was unexpectedly suspended about a week ago without any clear reason or timeline for reactivation. I felt abandoned by the lack of communication and assistance provided. I have dedicated significant time and effort to my photography business, and while it may not be prominent, it is vital for my livelihood. Your actions seemed authoritarian and left me in a difficult position. As a paying customer, I believe you should offer better support and fulfill the services we have paid for. I have attempted to reach out to you previously without success. Please reinstate my account promptly to its full functionality. Thank you. - David B.

I received a password reset code on my text messages last weekend, but by the time I noticed it, four hours had passed. I tried to log into my Facebook account, only to find that it had been disabled by Facebook with no way to reverse it. Despite numerous attempts to create new accounts, I keep ending up on the same disabled page. Unfortunately, I am unable to access the email and phone number linked to the account. Today, I discovered an unauthorized PayPal charge for ads when I logged into my bank account, which I suspect led to the account being disabled. The account in question belongs to Tammy Falls Butler, featuring a profile picture of a Kenny Chesney pirate flag and a birthdate of 08-13-[redacted]. I also uploaded my ID to Facebook. I am bewildered by what occurred and why I cannot recover the account or create a new one. Any assistance would be greatly appreciated.

Hello, I'm Jennifer Novak, the owner of Alaska Fitness Gym and its Facebook page. Unfortunately, in late August, my account got hacked, and the hacker used my credit card to send out inappropriate ads all over the US. Despite my efforts to remove them, the hacker not only changed my account's password, email, and phone number but also continues to pose as a fake manager on my page. Although Facebook refunded me, the hackers remain in control. I've tried to contact Facebook Help numerous times, but I keep going in circles following their instructions, which I can't execute since I can't access my account. This situation is devastating as I can't even promote my gym during its peak time. Even my marketing team from OMG Marketing couldn't help as they are not admins. Your assistance in resolving this matter would be greatly appreciated.

Preview of Images: 1. JPG 17kB named image001.jpg 2. JPG 5kB named image003.jpg 3. JPG 16kB named image005.jpg Regarding the first image, I want to delete the Facebook page associated with it. My phone number is [redacted]. Concerning the second image, it is linked to my original Facebook page that I want to keep. Unfortunately, I am unable to access it even after resetting my password. I receive an account recovery reset code but get stuck when it requires a login code generated by an authentication app or sent via SMS, which I haven't received. I prefer receiving the 2-factor authentication code via email at [redacted] I have attached my work ID. You can reach me at [redacted] or email me at [redacted] if needed.

Hi, I'm Adam P. from the UK. I want to convey my apologies to the Facebook team if my previous communications were inappropriate. I've taken a break from Facebook to ensure my old accounts are removed before returning. Despite this, issues with my email and account persist with recurring unusual activity requiring constant review. I firmly believe that positive changes will come over time. I trust those responsible for any wrongdoing will face repercussions. I suspect my ex-girlfriend, Tiffany R., is behind this misconduct, highlighting the depths of her behavior.

SEA HYDRO POWER PLANT Pty. ABN [redacted]9 Phone: +61-2-[redacted]2 Mobile: +[redacted][redacted] 5 Maraga Place, Doonside, [redacted] NSW, Australia Email: [redacted] TO WHOM IT MAY CONCERN, We are not coal experts and cannot confirm if Australian exported coal is cleaner than that of many other countries worldwide. Our concern lies in the impact of burning any coal on climate change and carbon emissions. We encourage global dialogue to address these issues and find solutions to reduce carbon emissions. Sea Hydro Power Plant introduces a renewable energy technology using water directly sourced from the sea, aiming to eliminate the need for fossil fuels like coal, gas, and uranium. This sustainable approach not only helps mitigate climate change but also reduces costs, attracts investment, and promotes economic development. We urge organizations to consider and support our innovative project in transitioning towards cleaner energy sources. Sincerely, Robert Murphy Director, Sea Hydro Power Plant Pty. ABN [redacted]9 Benjamin Ticoalu, M.Sc.Econ. Inventor/Designer - CEO, Sea Hydro Power Plant Pty. ABN [redacted]9

Hello, My Facebook account and email were both recently hacked. I've just fixed my email security issue, but the hacker got emails from Facebook, complicating matters. I noticed Facebook ad receipts and a mystery payment thank you email for a service I didn't authorize. As I can't access my account, I'm in the dark about what's happening. I received an email from Facebook about 10 days ago to regain access with a new password. My username is Jafar A Basheer, and my secure email is [redacted] You can verify me through my friends on Facebook or contact me via phone at [redacted]. Thank you, and I'm eagerly looking forward to returning to Facebook. Jafar A. Basheer

Dear Community Members, I wanted to address the issue of my removed posts on ozone and silver. Both items are legally sold in the USA and have various medical applications. Additionally, I was placed in FB jail for suggesting measures to protect firefighters from potential harm. My intention was to contribute constructively, drawing from my extensive experience as a researcher and inventor. My work includes pioneering solar energy systems, engaging with NASA on fuel cell technology, and addressing environmental concerns such as the Roundup lawsuit. I have dedicated my life to innovation, from my early ventures in newspapers to my recent work on life-saving inventions like an affordable home fire suppression system. While I understand the need for platform guidelines, I believe my contributions offer valuable insights. I hope we can reconsider the removal of my posts and recognize the potential benefits they bring. Thank you for your attention and understanding. Best regards, E.

I am having trouble remembering my Facebook password, and I attempted to reset it through my email but did not receive the code. I requested for the code to be resent multiple times with no success. I have checked my spam folder as well. I am hoping to receive the email with the reset code soon as my other attempts have been unsuccessful, including using my new phone number.

Dear Team, I require your assistance as I am unable to access my Facebook account. Yesterday, I was unexpectedly logged out of Messenger and Facebook. Despite knowing my password and entering it correctly, it was not accepted when I tried to log back in. Facebook prompted me to reset my password, but my old email address is no longer functional. Feeling lost and unsure of what to do, I kindly request that you unlock my account and permit me to use my old password. Alternatively, you can verify my identity through my extensive friends list of over [redacted] contacts. I am willing to comply with any verification process, including providing a copy of my ID - passport or driver's license - if necessary. Thank you in advance for your assistance. Warm regards, Lucia