My old Facebook account *****@***.com was hacked last Sunday, *th September, **** , by...

GetHuman5241560's Recover Hacked Account issue with Facebook from September 2020

Help with my Facebook issue
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Before contacting them, items GetHuman5241560 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5241560's own words
My old Facebook account *****@***.com was hacked last Sunday, *th September, **** , by *:** pm. Facebook notified me, but no code was sent to me to check mate it. The hacker changed my password, my MTN phone number and replaced it with an Airtel number. I have created another account with the same name tonyfatherland with the same MTN number ***********. My hacked account picture shows my face on white background, while my new account has my picture on a color background. Please help me recover my old Facebook account which I have been using for more than six years. Thanks.

GetHuman5241560 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5241560
Sep 8th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 140381 others
0 customers following this

Timeline

GetHuman5241560 started working on this issue
Sep 8th, 2020 1:08pm

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