Facebook Customer Service Issues

Five days ago, I encountered an issue with my Facebook account where I am unable to login. Following this, I noticed that all my friends' Facebook accounts are not visible to me and it appears that they have been blocked. Additionally, I am also unable to search for my profile or view my profile picture. Two days ago, when I attempted to log into my account, I received an error stating "incorrect password" as I no longer remember my password and I have also lost access to the phone number linked to my account for password reset. Furthermore, I did not link an email address to my Facebook account. I am seeking assistance to regain access to my account.

Facebook disabled my account suddenly on 6/5/20 and requested a security code via text. After providing my state ID for identification, they acknowledged it. Now, I am eager to have my account reinstated. Is there a way to expedite this process or reach out to someone for assistance? Reviewing my information may experience delays due to the COVID-19 pandemic, reducing staff availability. Facebook mentioned it might take longer to process my account during this time for security reasons, leading to its current inaccessibility. Your understanding is appreciated.

Hi Devina, I am a regular Facebook user and I am pleased with the services provided by Facebook. I have reconnected with friends and family members I had lost touch with. Unfortunately, my account has been disabled recently, and I am unsure of the reason behind it. I have never intended to misuse my account, and if I unknowingly did something wrong, I apologize and assure you it won't happen again. Kindly inform me of the reason for the account suspension to avoid repeating any mistakes. I go by the name Esa Khan on Facebook, with the nickname Khan Gul. I have attached my National ID for verification purposes. Please let me know if you require any additional verification. I kindly request the reactivation of my account. Regards, Esa Khan

My Facebook account has been hacked by someone. Here are my account details: Mobile No: [redacted] Password: ghousegjp12@[redacted]. I noticed the breach when playing PUBG on 05-09-[redacted] at 8:45 PM. A message appeared stating my account was banned for a day. Upon checking Facebook, I discovered it had been disabled. I have requested an investigation into this issue. Today at 12:10 PM, a friend informed me that my PUBG ID was active, removing friends and changing outfits. I suspect the hacker may have linked their Twitter or Google Play account to mine before disabling it. I urgently seek assistance in resolving this matter and identifying the hacker to regain access to my Facebook account promptly.

I have been accused of sharing a post that violates community standards; however, the content I shared was an article from the New York Post. I am confused as to why I cannot share a news piece from a reputable media source. If the New York Post can report on it, why can't I? The article covers the New York mayor suggesting that shootings in the city would decrease if everyone gets vaccinated. Since this information was reported by a trusted source, I fail to see how I have breached any community guidelines by sharing it. Please reconsider this situation and lift the 24-hour block, as I believe I have not committed any offense. Thank you.

Dear Facebook team, I am MOHD ZAIN BIN HISMALI, and I am reaching out regarding my Facebook account being compromised by someone who posted false information. Due to this incident, my account under the name MOHD ZAIN MAIZATUL AMIRA has been frozen by Facebook. My account is linked to my phone number: [redacted] [redacted]. I suspect it was hacked as it is associated with my PUBG game account, and I noticed issues accessing it after being unable to log in to the game. I am distressed by this situation and seek assistance in recovering my account, as it is crucial for my gaming activities and connection. The account named MAIZATUL AMIRA MOHD ZAIN belongs to my wife. I regret any inconvenience caused, as I did not share any false content before my account was locked. I have provided my details, including my full name, phone number, Malaysian ID number: [redacted]-12-[redacted], and the hacked account name. I hope for a positive resolution from Facebook and appreciate your attention to this matter. Best regards, MOHD ZAIN BIN HISMALI

Dear Facebook Team, I am experiencing an issue with my account regarding uploading my real face picture for verification. Despite uploading a clear photo, my account remains locked and shows the message "You Can't use facebook at the moment." Urgently, I need your assistance in unlocking my account. Recently, my account was mistakenly accessed on my friend's phone, and some actions were taken without my consent. My account holds crucial business information and important Facebook pages that I have worked hard to develop. The security of my account is paramount to me, and I am counting on your support to resolve this matter promptly. Thank you, Raj Kumar

Hello Facebook admin, I am seeking assistance with my disabled Facebook account. Recently, my account was almost hacked, but I secured it promptly. Surprisingly, without any prior notice, my account has been disabled. This is troubling as my account contains important files essential for work and daily activities. I am currently unable to access the account and it requests verification upon login. I am eager to recover my account and understand why this action was taken. If there was any violation of Facebook's community standards, I sincerely apologize as I am unaware of any wrongdoing. I have submitted my identification for verification. I eagerly await your assistance. Thank you, Facebook team.

I am experiencing difficulty accessing my original Facebook account ([redacted]) where I have a profile picture with my parents. I have forgotten my password and when I attempted to reset it, I received a 6-digit code. However, I am not receiving the 2-factor authentication code on my phone as the phone number associated with the account is outdated ([redacted]). I have created a new account (aunya.bryan1978) with a different phone number ([redacted]) and would like to transfer the old phone number to the original account. Kindly assist in updating the phone number for [redacted] to [redacted]. Please contact me via email at [redacted] Thank you.

Hello, I recently deactivated my Facebook account because of the harassment and bullying coming from a specific Facebook page called Okinawa Rants & Venting. The page clearly violates Facebook's standards as individuals are targeted, degraded, bullied, and harassed. Unfortunately, there was even a past instance where someone attempted suicide due to the bullying a year ago. This page consists of hurtful content where individuals are publicly shamed and false information is spread. People can post anonymously, leading to baseless accusations and personal attacks with details like license plate numbers and photos being shared. I reported the page to Facebook but was advised to simply leave it rather than taking any action against it. Despite deactivating my account, I have continued to face bullying, harassment, and threats from individuals on this page, including threats towards my family and property. It is imperative that Facebook addresses this situation promptly as it goes against their community standards. I have kept my Facebook messenger for family communication but cannot reactivate my account until this issue is resolved. Sincerely, April D.

Facebook has disabled my account citing a violation of Community Standards, which I believe is incorrect. I am a 66-year-old retired disabled woman who relies on Facebook Messenger to stay connected with distant family and friends. Recently, I faced harassment and bullying on the platform, which I believe violates their standards. I am apprehensive about reporting the individuals due to concerns for my safety. I urgently need my account re-enabled so I can check on friends affected by the wildfires. Please review and lift the disable on my account promptly. Thank you for your assistance in resolving this issue. - Joey B.

Hello, I am requesting assistance with deactivating my Facebook account due to a complicated situation involving my cousin's hacked account. Under false pretenses, I unknowingly shared my password with a hacker who is now using my account to harass my friends. This individual has resorted to threats and inappropriate language, causing distress to my social circle. Regrettably, I am unable to access my Facebook or Yahoo accounts as the hacker has changed my passwords and I no longer have access to my previous phone number. Any help in resolving this matter would be greatly appreciated. Feel free to reach out for further details, which can be provided via email. Thank you. Account Details: Facebook Account Name: Punam Lamichhaney Email: [redacted]

I created a Facebook account to support our e-commerce business, www.agesclassic.com. I am in Ghana, and the account is under the name of Agnes Boateng, who is in the USA. Since my mother is not very computer savvy, I manage the account on her behalf from Ghana. She also has access to it when needed. I recently tried to set up a Facebook Business Account Manager for her but was unable to do so as the account was disabled. I have since been asked to submit a picture of the account holder for verification, but the account remains disabled. I am seeking assistance in reactivating the account. I am willing to understand any violations made to prevent this from happening again in the future. Thank you.

My Facebook page, under the name Pete Dawson, was hacked a few months ago, and I am struggling to regain control of it. I unknowingly accepted a friend request from "Dot Knuckey" who then introduced me to "Kathy Nelson" on Facebook. Unfortunately, it turned out to be a scam aimed at extorting money from me. The email for recovering my Facebook account was altered from [redacted] to [redacted], and the recovery phone number was changed from [redacted] to +44 7[redacted]50. Though I believe I have rectified both, I am prompted to enter a code from a 'code generator' implemented by the hacker every time I try to log in. I can only access my account through Instagram, causing issues as I am an administrator of various Facebook pages and the Australian Native Birds group with over 20,[redacted] members. Despite multiple reports, all I receive is an automated message saying, "Thanks for contacting Facebook. You should receive an email response shortly," but I never actually get an email. Please assist me in resolving this. Thank you, Pete Dawson.

Hello, my name is Samuel Braga Tavares. It's been nearly a year since my Facebook account was disabled. I have a hunch about what might be the issue. The email I used to create the Facebook account is no longer active, which I believe is causing the problem. I've made several attempts to reach out regarding this matter but haven't received any responses, possibly because Facebook is trying to email me at my old address, which I can't access. I would greatly appreciate any assistance as I miss my Facebook community and don't want to start a new account from scratch. Understanding why my account was disabled would also be helpful in moving forward. Thank you in advance for your help! Samuel.

Subject: Issue with Account Deactivation for Setting up Handmade Face Masks Business Page on Facebook Dear Sirs, I recently tried to create a business page on Facebook to sell my homemade reusable face masks to family and friends. However, I was surprised when Facebook disabled my account during this process. I have been an active user for many years and I am unsure why my account was shut down. This was my first attempt at setting up a business page, and I believe I followed all rules accordingly. I am confused about the reasons behind the account deactivation. I seek clarification on whether it is against Facebook policies to sell handmade face masks. If there was a mistake on my part, kindly advise me on the correct procedures for creating such a business page. I am eager to resolve this matter promptly and get my page back up to continue selling my products. I am willing to provide examples of my handmade masks if needed. I would appreciate your assistance in addressing this issue with Facebook as soon as possible. Thank you for your attention to this matter. Warm Regards

I am unable to access my old account due to the email associated with it being closed in [redacted]. The account was with ihug.co.nz, and I haven't converted it to Gmail or Outlook as recommended. I cannot identify myself through email or friends since the email is inactive, and I have lost contact with most friends. I need access to this account as it's linked to my Facebook, which in turn is linked to my Spotify Premium. After using the account on multiple devices for years, I recently got a new phone and now cannot log in to Facebook or Spotify. Any assistance would be greatly appreciated.

I came across an Apple AirPods promotion on Facebook and purchased two in April. Unfortunately, one pair was defective. After corresponding via email, despite attempts to fix them, they remained faulty. The contact offered partial refunds, but I insisted on a full refund. When I asked for their supervisor, I was denied and told they couldn't accept my request. I feel unsure how to proceed. Can you advise on handling sponsors engaging in questionable practices like this? How does Facebook address such sponsors, and can you suggest another way for me to seek a refund? Thank you.

Hello, I need help accessing my account quickly. When I try to log in, it says Facebook is reviewing my identity. When I last signed in, it asked for a picture of me which I provided. Unfortunately, I need urgent access but keep getting this message: (Refer to the attached image) "Thank you for sending your information. We have limited staff due to the COVID-19 pandemic, which may cause delays in reviewing your account. We apologize for any inconvenience." I would appreciate immediate assistance. If this isn't the right place for my concern, kindly provide the correct email or phone number. Reach me at +1 [redacted]. Thank you.

Last Tuesday, my account and business page were mistakenly disabled by Facebook due to its affiliation with a hate group called "boogaloo." However, I want to clarify that my page, account, and I are not connected to any hate groups. The confusion arose because a band I support has a logo known as "boognish," which some fans abbreviate to "boog." Since I used this tag unknowingly and administered a group with "boog" in its name for fan art, Facebook erroneously associated me with the banned accounts and pages. I have tried contacting Facebook multiple times through different channels without any response, which has been distressing. I am eager to demonstrate that I am not part of any hate group and regain access to my business page, which had over [redacted] organic followers who genuinely appreciated my content.