I have been totally hacked. She has taken over my account. She has used my profile, inf...

GetHuman-jandklam's Recover Hacked Account issue with Facebook from September 2020

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Before contacting them, items GetHuman-jandklam may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-jandklam's own words
I have been totally hacked. She has taken over my account. She has used my profile, information and photos to set up another account in my name with the address of facebook.com*Kathy.lambert.***. I have reported it to Facebook but obviously the don't think it is importnat enough. I feel violated. How can someone just take over my account. It all began with the fake account: https:**www.facebook.comchima.oji.**. She is the one that started it. Now she has my address. Please help me. Is there anyway y'all can get rid of the second account in my name or for that matter any other ones. Thanks. Kathy Lambert

GetHuman-jandklam did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-jandklam
Sep 2nd, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 141483 others
0 customers following this

Timeline

GetHuman-jandklam started working on this issue
Sep 2nd, 2020 7:19pm