Hello I hope everyone is safe.*My boyfriend has an account and it was blocked due to th...

GetHuman-sarajell's Recover Disabled Account issue with Facebook from August 2020

Help with my Facebook issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-sarajell's own words
Hello I hope everyone is safe.*My boyfriend has an account and it was blocked due to the fact that he looks like pablo escobar , funny but true.*However he did send an ID picture along with other cards that he have to prove his identity all all of them were rejected.*I want your assistance please because he has picture of his mother who passed away in that account and he was extremely hurt when it was blocked , the issue that he has those pictures only on his account and he felt safe to keep them only on his account without downloading them on his new Iphone.*can you please guide me for an option so we can save the pictures and hopefully the account?

GetHuman-sarajell did not yet indicate what Facebook should do to make this right.

How GetHuman-sarajell fixed the problem

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Facebook

Recover Disabled Account issue
Reported by GetHuman-sarajell
Aug 24th, 2020 - 8 months ago
Fixed
Seen by 6 customers so far
Similar issue to 143600 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-sarajell started working on this issue
Aug 24th, 2020 12:32pm
GetHuman-sarajell confirmed the issue is fixed. Hooray!
Aug 24th, 2020 7:03pm
GetHuman-sarajell confirmed the issue is fixed. Hooray!
Aug 24th, 2020 8:37pm
GetHuman-sarajell confirmed the issue is fixed. Hooray!
Aug 25th, 2020 6:26am

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