First, my home computer was hacked and whoever did it destroyed every account, password...
GetHuman-dwhudd's Recover Disabled Account issue with Facebook from August 2020
Help with my Facebook issue
First: share to improve GetHuman-dwhudd's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dwhudd may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman-dwhudd's own words
First, my home computer was hacked and whoever did it destroyed every account, passwords, social media, and everything I do and have access to on the internet including my access to the internet. So I tried to get on Facebook and obviously it had been disabled for something that I have NO IDEA why for? To make this short then I talked to a FB rep who wanted me to pay for a just answer account just to get help with my account? So I would like to get ALL of my info, pics etc off of my account and then delete the entire account but I do not have access to even do that! I don't even have access to the email address I had on file with FB! So please send info on how I can get my info to *****@***.com as I do have access to that email now! Thank you! David Huddleston
GetHuman-dwhudd did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-dwhudd fixed the problem
We are waiting for GetHuman-dwhudd to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.