Everything started a couple of months back in June, one day I got a WhatsApp message fr...

GetHuman-imalexja's customer service issue with Facebook from August 2020

Help with my Facebook issue
First: share to improve GetHuman-imalexja's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-imalexja may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-imalexja's own words
Everything started a couple of months back in June, one day I got a WhatsApp message from a gamers group. it was a forum for discussion for registration you had to log in with Facebook. As soon as I logged in my Facebook, my email and number which was linked with Facebook were changed. ( which I noticed a couple of hours later ). I tried to reset it with my mobile number but the hacker had already changed the password. The same day when I was trying to login to my PUBG account I was already logged in. My PUBG account was linked with google as well as Facebook so we both had access. Then he changed my description on pubg to "Pay rs.**** to get your account back pay to ****** this number ). It was really bad. I had spent over **k in my PUBG account. I am a min-professional PUBG streamer on youtube also I have attended national PUBG tournaments. I was scared that if I had lost my account all the work I've done for years will be wasted. So I decided to pay for him. after payment, I had no response from him. he gives late replies and has negotiated for my account for a month. I would really like to get my Facebook account back from the fraud. He changes his number like once or twice every month. His current number is : *** **********. This is the same number he used as login method for Facebook. Once i paid **** he gave me the password and id which were: ID- ********** Password- Priya*** (which he changed * mins later)*He also changed my name on Facebook to Hari ram. I have a screenshot of the profile which i will attach at the end of the mail. Sir, pubg is my future and I’ve put a lot of effort in this game and I’m not able to participate in tournaments as the fraud has access to my account. I also have his account number and IFSC code. If they are of any use, please let me know.**I hope your team will really help me recover my account. This is my future so i really need ur help sir

GetHuman-imalexja did not yet indicate what Facebook should do to make this right.

How GetHuman-imalexja fixed the problem

We are waiting for GetHuman-imalexja to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-imalexja
Aug 21st, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 144327 others
0 customers following this

Timeline

GetHuman-imalexja started working on this issue
Aug 21st, 2020 1:30pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies