I have not been able to get into my Facebook account in over a week. Someone has hacke...

GetHuman5176041's Recover Hacked Account issue with Facebook from August 2020

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5176041's own words
I have not been able to get into my Facebook account in over a week. Someone has hacked into my account and they have their email *****@***.com under my account. When I try to reset the password the code goes to their email. I have tried all the help lines and no one will contact me. I have no way to change the email back to *****@***.com. I do not want to loose all the information I have on my facebook page. Please help me. They hacked my bank account, Facebook, Amazon and my email. I did get my bank account and email corrected and they are working on Amazon but my facebook page is still messed up. Thank you for your help.

GetHuman5176041 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman5176041
Aug 18th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 145152 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman5176041 started working on this issue
Aug 18th, 2020 6:29pm
GetHuman5176041 indicated the issue is not fixed yet.
Aug 19th, 2020 6:05pm
GetHuman5176041 indicated the issue is not fixed yet.
Aug 23rd, 2020 1:11pm
GetHuman5176041 indicated the issue is not fixed yet.
Aug 23rd, 2020 1:24pm

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