Hi, **My name is Neelesh Thapa, birth **th november ****. **My account Nilesh Thapa was...

GetHuman5172642's Recover Hacked Account issue with Facebook from August 2020

Help with my Facebook issue
Before contacting them, items GetHuman5172642 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman5172642's own words
Hi, **My name is Neelesh Thapa, birth **th november ****. **My account Nilesh Thapa was hacked on **th August ****, after I had streamed a live game of pubg through omelet arcade. **On the **th when I tried to log into my facebook account through the App if mentioned you are logged out and usually it is not strange, however when I entered my password it said it was incorrect and after few tries when I tried resetting my password the email intitial that helps me with the password change I noticed that it is different. **And now I see the hacker has removed my email from the account, removed my number by which I could recover my account, and this is all to gain access of my pubg account. **I have been struggling to find support for my own account and now my friends showed me that my profile picture has been taken off, cover photo as well and also the name changed on the account which is actually very hurtful. **Initially when I signed up with facebook my username was *****@***.com, which now has been changed and this account was created back in the year **** if I am correct in the state of West bengal Siliguri. **This account is very important to me and its been over **hrs of constant harass. **I tried created a different account to follow the procedure to file a complaint about the severity of the issue but so far no success. **I would greatly appreciate your support and your quick action on getting my hacked account back to me, if there is any information you would need from my end I am ready to provide each and everything without hesitation. **Thank you

GetHuman5172642 did not yet indicate what Facebook should do to make this right.

How GetHuman5172642 fixed the problem

We are waiting for GetHuman5172642 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Recover Hacked Account issue
Reported by GetHuman5172642
Aug 17th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 145338 others
0 customers following this

Timeline

GetHuman5172642 started working on this issue
Aug 17th, 2020 8:04pm
GetHuman5172642 shared this issue with friends on Facebook
Aug 17th, 2020 8:05pm
GetHuman5172642 shared this issue with followers on Twitter
Aug 17th, 2020 8:05pm