My original fb account was Nedella Owners and was accessed with my then bt email addres...

GetHuman5316131's Can't Receive Code to Reset issue with Facebook from September 2020

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5316131 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5316131 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman5316131's own words
My original fb account was Nedella Owners and was accessed with my then bt email address nedellaterriers @btconnect.com. and telephone number**** *** ****.* I left all bt accounts last year and could not reconnect to my fb page as the administrator. I set up a new fb page as Mary J Morris using my one&oneionos email *****@***.com and the same telephone number **** *** ****.*My laptop failed in August and was returned to Curry's for repair. It was returned to me with a new hard drive and none of the information*programmes were saved by them- I specifically requested themto save a pedigree programme, which they lost with **** pedigrees on it and no apologies. I now have to reset everything and am unable to access either of the fb pages on the laptop. have tried entering email addresses and passwords, it says code will be sent to my phone but none have been received. I need to reset my password and email, so I can access both my fb accounts. Please can you help me. Mary.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman5316131
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 134997 others
0 customers following this

Timeline

GetHuman5316131 started working on this issue
Sep 30th, 2020 11:47am
GetHuman5316131 shared this issue with followers on Twitter
Sep 30th, 2020 11:47am