I used email *****@***.com to login to my Facebook account, but mostly, I use my contac...

GetHuman5315661's Can't Receive Code to Reset issue with Facebook from September 2020

Help with my Facebook issue
Before contacting them, items GetHuman5315661 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman5315661's own words
I used email *****@***.com to login to my Facebook account, but mostly, I use my contact number ************* to login. I had reset my Facebook account a week ago. Today, I tried to log in again, but I forgot my password. I tried to search my account using my phone number and no result appeared. I also used email to find my account but no result appeared. Then I tried to check if the number works correctly, I created another account using my phone number *************, it successfully created a new account but I could not log in to my previous account. And now when I'm trying to recover my account using an email address, I am not receiving any code on my email. I've access to the email address but I am not receiving any code. I can also provide identification documents if required. Please look into this problem.

GetHuman5315661 did not yet indicate what Facebook should do to make this right.

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman5315661
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 135017 others
0 customers following this

Timeline

GetHuman5315661 started working on this issue
Sep 30th, 2020 8:33am
GetHuman5315661 shared this issue with friends on Facebook
Sep 30th, 2020 8:34am
GetHuman5315661 indicated the issue is not fixed yet.
Sep 30th, 2020 7:54pm