My Facebook business account got hacked, I am not admin of my Ad Accounts (Still employ...

GetHuman-tomersh's Recover Hacked Account issue with Facebook from August 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-tomersh may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tomersh's own words
My Facebook business account got hacked, I am not admin of my Ad Accounts (Still employee in them) and the hacker is making unauthorized charges to my accounts and because I am anymore I can't remove my credit card from my account.*My normal account is now secured with new password * *-factor authentication but I can't do anything in my Business account and it keep charging me.*Please help!*Thanks in advance!

GetHuman-tomersh did not yet indicate what Facebook should do to make this right.

How GetHuman-tomersh fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tomersh
Aug 10th, 2020 - 7 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 146873 others
0 customers following this

Timeline

GetHuman-tomersh started working on this issue
Aug 10th, 2020 7:56pm
GetHuman-tomersh indicated the issue is not fixed yet.
Aug 11th, 2020 8:01am

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