Facebook Customer Service Issues

Archive 1322

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1322. It includes a selection of 20 issue(s) reported August 4, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My name is Jimmie Carol Watts. I am a female. My email is [redacted], and my phone number is [redacted]. My Facebook page has been blocked. I would like to update my email and phone number to the details provided above, changing it from [redacted] and [redacted]. I have tried to log in several times to update my information, but it seems to have caused this issue. My page is for personal activities. Thank you.
Reported by GetHuman5130284 on Selasa, 4 Ogos 2020 pukul 15.19
Since I cannot reach Facebook via telephone, I urgently need to cancel my recent request to join Facebook. The safety and security of my family, especially due to my husband's job, is crucial. I initially joined because of the Pet Value contest without fully understanding the implications. I am hesitant to have my family's identity at risk on social media platforms. Despite my efforts to delete the account, the provided password is not working. I have tried to address this issue without success. I kindly request immediate attention to this matter. Jean ([redacted]) understands the importance of deletion and feels Facebook has sufficient members already.
Reported by GetHuman-tayhere on Selasa, 4 Ogos 2020 pukul 17.40
Hello, I work as a digital marketing specialist at EVelop in Cleveland. Here's a link to our Facebook page: [redacted]. Today, we encountered an issue with Loomly, the site we use to post automatically. The post related to Training Tuesday failed to publish on Facebook due to an error with the message content being reported as abusive. I don't believe our content violated any policies and suspect it was a mistake. We are focused on management and employee engagement topics, nothing offensive. Could you please advise on how to avoid such errors in the future? We are invested in creating a positive work environment. Thank you for your assistance. Best regards, Devney
Reported by GetHuman-devneya on Selasa, 4 Ogos 2020 pukul 23.48
When I attempted to set up a business manager account on business.facebook.com, I encountered an issue with the setup process that prevented me from adding a page to the account. Despite my efforts to seek assistance, I was unable to resolve this issue. Subsequently, I decided to cancel the account and start over, only to discover that I could not create a new one after the cancellation. This has left me unable to proceed with creating a business manager account. I also learned that it is against Facebook policy to have multiple accounts, which has further complicated the situation. I am in need of assistance to rectify this issue as I urgently require access to a business manager account. Thank you for your help.
Reported by GetHuman5132325 on Rabu, 5 Ogos 2020 pukul 00.31
I need help with resolving issues. I have not done anything wrong. This is causing me a lot of distress and anxiety attacks. As a handicapped individual with learning difficulties, I had to change my email due to receiving inappropriate content. I only use it for gaming purposes. If needed, I will seek legal assistance. It's disheartening to feel like I'm being mocked for my disabilities and struggles. Please contact me at [redacted]. This situation has caused me to lose connection with my family and friends multiple times, and I want to understand what is happening. My name is Lois Ann C. (formerly Hults). It is concerning that inappropriate content is being shared on Facebook, and this needs to be addressed.
Reported by GetHuman5132747 on Rabu, 5 Ogos 2020 pukul 05.35
I was logged into Facebook using my main account, but I couldn't change my password as I couldn't remember it. When attempting to do so, Facebook asked for the phone number I used to log in, which I no longer have access to. I also didn't add an email for account recovery. When I logged out of Facebook, I accidentally turned off the automatic login feature, making it impossible for me to access my main account. While I can log in to my second account, my other apps are linked to my main Facebook account. This situation is causing difficulty as I need to access my TikTok account, which requires the Facebook password. I need assistance in resolving this issue to change my Facebook password, update my phone number and email for login, and regain access to my TikTok account.
Reported by GetHuman5133329 on Rabu, 5 Ogos 2020 pukul 12.25
I recently lost access to my Instagram account and I am looking to recover it. I have set up a business page called "Beauty Shakhida" on Facebook and connected it to my Instagram. My Fatimadistribuciones Facebook page was disabled unfairly, and I need help resolving this issue. When trying to log into Facebook, search for companies, or register for a new account, I encounter problems. I am reaching out to request assistance in adding a phone number to another account. I am having trouble logging into my email account associated with my database access. I attempted to register for a Facebook account on my cellphone but encountered issues. My Facebook account was hacked, and I am unable to access it now. Facebook recently blocked my website "Resultical" without explanation. I am not receiving the security code on my phone from Facebook and need it sent to my email instead. I am requesting Facebook to send the security code to my email address for account verification. I am facing a security check issue as I no longer have access to my phone number.
Reported by GetHuman5133961 on Rabu, 5 Ogos 2020 pukul 15.34
I recently purchased a new phone, and during data transfer, I lost access to my Facebook account. I was using it this morning, and now I can't log in. My Facebook profile is under the name of Angel Suarez. My Messenger isn't functioning on my iPhone 6 Plus, and I'm unable to view messages. Another individual has created a Facebook account using my name and photo, and I'd like the fake account removed. I made a sale on Marketplace over a month ago and have yet to receive payment. I need to report a streamer for inappropriate behavior and language; her name isn't mentioned. My husband and I each have individual Facebook pages with linked business pages. However, my business page "ShortStylz Hair" got locked after updating the birthdate. I've been struggling to access my Facebook account for months now and was prompted to...
Reported by GetHuman5133961 on Rabu, 5 Ogos 2020 pukul 15.42
I came across an ad online, ordered dresses, but haven't received my full order after 6 weeks. I tried to cancel through PayPal, leaving multiple messages and emails, to no avail. Eventually, I got a package with 4 out of 6 dresses, which smelled awful, from Irvine, California. I wanted to return them, but they expect me to ship back to China, costing $64, even though the package came from California. Feeling scammed and frustrated with the lack of response, I wish for assistance in resolving this issue and getting my $[redacted].94 back. It's disappointing that Facebook allows such vendors to operate, and I vow never to purchase from them again. If anyone can help, please reach out at [redacted] in SF, CA.
Reported by GetHuman5106635 on Rabu, 5 Ogos 2020 pukul 19.42
I recently created a business account which was subsequently disabled. I had even added my profile picture to it. My account is under Prime Bargain Deals with the email [redacted] If you disabled it, could you please specify which community standards I violated? My business was still in the process of being built when the account was disabled. I haven't been provided with any details to contest this decision. The account is not reversible according to your policy. I believe you should review your algorithms as disabling an account without concrete proof seems unfair. My business website prime-bargain-deals.myshopify.com is still under development. I haven't made any posts or sent messages yet. I'm concerned that if I had created the business page on my personal account, it might have faced the same fate. I would appreciate it if my account could be reactivated so I can continue building my business, as I believe I haven't broken any rules. Kindly provide me with the necessary information and reconsider your decision. Thank you.
Reported by GetHuman-primebar on Khamis, 6 Ogos 2020 pukul 01.05
Dear GetHuman, I desperately need your assistance. My email account is [redacted] After uploading my driver's license and profile photo on Facebook as requested, my account has been disabled following a review they conducted. Can you please help me resolve this issue? I am willing to provide any necessary information to have my account reinstated. Thank you, J. M. (王金林)
Reported by GetHuman-zaraboss on Khamis, 6 Ogos 2020 pukul 01.54
I recently noticed that my son's Facebook account was mistakenly connected to my cellphone number. My nephew, unfortunately, suffered a stroke a few months ago, and I have been unable to communicate with him through Messenger. Today, while attempting to create a new Facebook page to reconnect with my nephew, my son received an email notification stating that my cellphone number was registered by someone else on Facebook. This misunderstanding has led to my son suspecting me of trying to access his account without permission. To clear up this confusion, could you please email him, Hubert Thomas, detailing my recent Facebook activity, the unauthorized logins in the past two weeks, including the login device type, and any other relevant information? My Facebook profile is under the name Judy Perry Poe, linked to my email [redacted] but not connected to my cellphone. This situation has caused unnecessary strain within our family, and resolving this misunderstanding would be greatly appreciated to bring peace back to our home. Thank you for your assistance in rectifying this issue.
Reported by GetHuman-judypoe on Khamis, 6 Ogos 2020 pukul 01.57
Hello, I've been struggling for about 3 months with accessing my Facebook account. Unfortunately, I haven't received any assistance from the Facebook Team yet. Despite sending them a copy of my ID, it has been 3 months without a review. The issue is that I no longer receive the login code via phone or email, as I used to. The mobile number linked to my Facebook account is +47 [redacted]. I appreciate your understanding and hope for your help. Best regards, Yoanna Emilova Slavova
Reported by GetHuman5136423 on Khamis, 6 Ogos 2020 pukul 06.32
Our editor, Sumit Gupta, intentionally posted a photo on August 2, [redacted], to harm our page, Apavitra MeMes, and our business reputation. This action was in violation of our page quality and was aimed at getting our page permanently banned for personal reasons. Once we discovered the inappropriate content, we promptly removed Sumit Gupta from the page. We urge Facebook to investigate this matter and take appropriate action against the editor without affecting our page or its monetization status. It is important to note that the other admins or editors are not associated with Sumit Gupta. We disapprove of his behavior and request that actions be taken against him without jeopardizing our efforts.
Reported by GetHuman5136485 on Khamis, 6 Ogos 2020 pukul 07.10
I have had an active Facebook account for many years, but due to inappropriate behavior, my account was disabled. I have realized my mistake, isolated myself from Facebook, and now feel happy and safe using social media to connect with old friends and family. I have a lot of stored data on the account and would like to request reactivation. I deeply apologize for my past behaviors. I want to mention that I am under the care of the NHS Mental Health Foundation Trust, have severe mental health issues, and take prescribed medication regularly. I would appreciate it if you could reconsider my request during these difficult times. Thank you for your time. My Facebook username is Js-Parmdeep. Thank you again.
Reported by GetHuman-pampac on Khamis, 6 Ogos 2020 pukul 12.17
I am reaching out on behalf of my friend who manages the Sheep Sanctuary page (formerly Calf Sanctuary) on Facebook. She has been dealing with harassment from another page called Calf Sanctuary More Questions than Answers for over 3 years now. Despite multiple reports to Facebook, no action has been taken. This other page has been copying her posts, verbally attacking her, and even contacting her supporters to deter them from donating. This situation has seriously impacted her animal sanctuary business, with false accusations harming her reputation. It's unbelievable that this cyberstalking continues unchecked, and I believe it's essential for Facebook to intervene to stop this harmful behavior. Your assistance in addressing this issue and shutting down the harassing page would be greatly appreciated.
Reported by GetHuman2372541 on Khamis, 6 Ogos 2020 pukul 15.39
While attempting to update my information, my account got suspended. I reached out to Facebook, and they directed me to a Specialist who charged me $35. I provided a copy of my license as requested but then faced issues: 1. I was informed I needed to provide additional valid information before my account could be restored. 2. There was no notification about my document being received. 3. No timeline was given for when my Facebook and Messenger would be reinstated. 4. The Specialist mentioned he had no way of checking the status. 5. I primarily use Facebook on my iPhone, not on my computer. 6. I assist over 90 veterans online, so it's crucial for me to regain access quickly. 7. Please assist me in resolving this matter promptly. Thank you for your help and stay safe.
Reported by GetHuman5138102 on Khamis, 6 Ogos 2020 pukul 17.23
I am attempting to completely remove my Facebook account. Unfortunately, Facebook has disabled it. When logging in, I receive a message stating "Your Account Has Been Disabled." However, the Shortcuts menu is missing, preventing me from accessing "Settings/Deactivating or Deleting Your Facebook Account." I have filled out the account review forms, appeal forms, and even submitted a scan of my driver's license. Despite this, the responses I receive state, "We have already reviewed this decision and it can't be reversed." The issue persists as my deactivated account remains visible when searched for from another Facebook account. My goal is to entirely delete my account.
Reported by GetHuman5138503 on Khamis, 6 Ogos 2020 pukul 19.03
Dear Team, As the sole director of Capital One Services Solicitors Ltd, trading as Capital One Solicitors, I would like to bring to your attention the sudden disabling of my two Facebook personal accounts. These accounts, SALMAN QURESHI PRINCIPAL SOLICITOR - [redacted]2 and PRINCIPAL SOLICITOR SALMAN QURESHI - [redacted]8, along with my official page, CAPITAL ONE SOLICITORS, were disabled without prior notice. I am a Qualified Solicitor in the UK and the head of a law firm with numerous clients who benefit from the information shared on these accounts. I have provided my driver's license as proof of identity and kindly request the restoration of both accounts at your earliest convenience. I can be reached via email or at [redacted]2 / [redacted]8 for further information if needed. Looking forward to your prompt assistance. Best regards, Salman Ahmad Qureshi
Reported by GetHuman5138567 on Khamis, 6 Ogos 2020 pukul 19.19
Dear Team, I am Salman Ahmad Qureshi, the sole director of Capital One Services Solicitors Ltd trading as Capital One Solicitors. I manage two Facebook personal accounts: SALMAN QURESHI PRINCIPAL SOLICITOR with phone number [redacted]2 and PRINCIPAL SOLICITOR SALMAN QURESHI with phone number [redacted]8. Additionally, I have an official page named CAPITAL ONE SOLICITORS. I am a qualified solicitor in the UK and operate a law firm. Recently, both of my Facebook accounts were disabled without prior notice. I submitted my driver's license to verify my identity, but my accounts remain disabled. I kindly request the restoration of both accounts promptly. You can reach me at the provided email or phone numbers. My Facebook accounts are crucial for sharing information with the public and my clients. I anticipate your prompt response and the reinstatement of my accounts. Regards, Salman Qureshi, Principal Solicitor, SALMAN QURESHI PRINCIPAL SOLICITOR - [redacted]2, PRINCIPAL SOLICITOR SALMAN QURESHI - [redacted]8.
Reported by GetHuman5138567 on Khamis, 6 Ogos 2020 pukul 19.28

Help me with my Facebook issue

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