Facebook Customer Service Issues

Archive 1315

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1315. It includes a selection of 20 issue(s) reported July 13, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I have been managing my page using Business Manager, but found it too complicated. I decided to manage it directly from my personal Facebook account. I removed myself and the other admin from the Business Manager account that the page was assigned to and then removed the page from the Business Manager account, thinking I could manage it fully from my personal account. However, when I returned to my personal account, the page was gone and not in my list of pages. I tried searching for the page "thetechfahd," but it only showed up as if I were a normal visitor, not the admin. I seem to have accidentally locked myself out of the page, which is crucial to my business. I need help with this issue. - Adegoke David
Reported by GetHuman-mrchusen on Montag, 13. Juli 2020 16:31
Hello, I am Malath Raid Bidawid. My personal Facebook and Instagram accounts have been disabled, and I suspect my ex-partner is behind it. I have received an email from Facebook stating that my account was disabled due to violations of their terms of service. My ex had access to my phone on the day of the incident, and I believe she may have tampered with my accounts. I have proof of her text messages showing her involvement in compromising my accounts. My accounts are essential to me as I have had them for 15 years, containing cherished memories. I kindly request the reactivation of my accounts and assure you that I will secure them from any unauthorized use in the future. Thank you for your attention to this matter. Email: [redacted] or [redacted] Name: Malath Raid Bidawid Phone: [redacted]
Reported by GetHuman-malathb on Montag, 13. Juli 2020 18:31
Hello, my Facebook and Instagram accounts are currently disabled and I suspect my ex-partner is responsible. My phone was with my ex the day my account was disabled as she was using it, and I have discovered text messages where she admits to messing with my accounts. I have had my Facebook account for 15 years and it means a lot to me due to the memories and connections it holds. I am requesting for my accounts to be reactivated as I have been a victim of unauthorized use by my ex. I can provide proof of the text messages for further evidence. Please consider restoring my accounts as I am willing to take necessary steps to ensure their security in the future. Thank you.
Reported by GetHuman5060940 on Montag, 13. Juli 2020 18:42
Hello, my name is Malath Raid Bidawid. My personal Facebook and Instagram accounts are disabled, and I received an email stating it was due to a violation of terms of service. On that particular day, my phone was with my ex from 4pm to 6pm as she was using it to call her family and text her best friends on Messenger. I suspect she may have done something to compromise my accounts, as a few weeks ago she hacked into my accounts and attempted to take them down. I have proof of her text messages indicating she tampered with my accounts. I have had my Facebook account for 15 years, and it holds a lot of memories for me. I am kindly requesting to have my accounts reactivated as I was a victim of my ex's actions. I am willing to cooperate fully to ensure the security of my accounts going forward. Email: [redacted] Name: Malath Raid Bidawid Phone: [redacted]
Reported by GetHuman5060940 on Montag, 13. Juli 2020 18:43
While on Facebook, I recently discovered my account was hacked, prompting me to change my password. After updating it successfully, I began participating in astrology groups only to receive various warning notifications asking me to change my password again. Ignoring these alerts, I continued with my activities until my screen went blank, indicating that my password had been changed without my consent. Confused, I tried to input a different password, but was ultimately logged out. My attempt to re-access my account was unsuccessful. I have a scanned copy of my birth certificate that I can fax to you once I have the necessary details. Please provide me with your fax number so that I can send it over. Thank you.
Reported by GetHuman5061239 on Montag, 13. Juli 2020 19:43
It has been proven that my identity was stolen by my ex, resulting in incorrect information linked to my account. Despite being of mixed ethnicity, I am being wrongly associated with racist comments I did not make. This is causing problems with my current relationship with a woman of African American and Latin X descent. I have filed police reports regarding the identity theft by my ex's ex-boyfriend. I demand a resolution from Facebook to rectify this discrimination. I am seeking a $6,[redacted] settlement to address the distress caused by these false accusations. If not resolved, my girlfriend, who is of African American heritage, is prepared to support me in a legal case where I will seek significant damages. I have consulted with a lawyer who is willing to represent me in this matter. Facebook, the decision is in your hands to settle with me promptly or face a significant lawsuit.
Reported by GetHuman-shawnsd on Montag, 13. Juli 2020 23:16
Hello, I set up two-factor authentication with Google Authenticator a few weeks ago. Unfortunately, after resetting my phone and restoring from a backup, I realized that my Google Authenticator accounts were not backed up. I am locked out of my Facebook account, but still have my password and can access the registered email address. I contacted Facebook for help through "Need another way to authenticate?" and submitted a photo ID, which Facebook said did not match the account details. To protect against identity theft, I use a different date of birth. I asked Facebook to check their logs for the dates related to setting up two-factor authentication. Although Facebook claims to have an option for lost authenticator app access, I can't locate it. Now, they have stopped responding to my messages. I am seeking assistance on what steps I can take next to regain access to my account. Any advice would be appreciated. Thank you, B.
Reported by GetHuman-spityman on Dienstag, 14. Juli 2020 00:19
My wife of 44 years has dementia and resides in assisted living. Recently, she has been receiving unwelcome attention from younger men on Facebook. Concerned for her well-being, my daughter-in-law, who lives close by, and I, who am a significant distance away, are seeking to monitor her account. Unfortunately, my wife, Lorraine, cannot recall her Facebook login details, and I misplaced them due to a computer issue. To safeguard her and ensure she stays connected with her grandchildren, we are reaching out for assistance. You can contact me, Mark Mulanax, at [redacted] or Emily Mulanax at [redacted] for further clarification or support.
Reported by GetHuman-lpmmdm on Dienstag, 14. Juli 2020 00:46
I recently set up a new Facebook account, but it was unexpectedly disabled soon after. Facebook requested my photo and cell phone number for review but when I attempted to log in the next day, I received a notification stating that my account was disabled due to policy violations. They mentioned this decision was final. Despite only adding basic information like my picture and city/education details, my account was shut down. In the past, I had another account that I deleted due to unwanted friend requests. I learned that Facebook's algorithm might block users who create new accounts after deleting an old one, as it can be seen as impersonation. I'm prepared to provide them with my ID if necessary.
Reported by GetHuman5062378 on Dienstag, 14. Juli 2020 01:33
About ten months ago, I had to change my password on Facebook due to a hacking incident. Although no unauthorized activity occurred, I can't recall my new password since I don't frequently update them. Even though I could access Facebook on my phone, I couldn't reset the password without the old one. The recovery email linked to my account is an outdated Yahoo account that I can no longer access as it is unrecognized. I am unable to receive the code they are sending to that email. Is there a solution for me to regain access to my account with just knowledge of my old password?
Reported by GetHuman5062561 on Dienstag, 14. Juli 2020 03:19
I am frustrated by individuals who report me simply because I do not share their opinions while watching videos in a chat room. Despite everyone being able to voice their thoughts, if I disagree, they resort to reporting me to have my account disabled. This has happened multiple times, leading me to withhold my real name to prevent doxxing, as some users openly discuss this in the chat. It is disheartening that Facebook facilitates this behavior, especially considering past incidents of hacking and stolen private information. I refuse to risk my personal data being exposed to a platform that fails to prioritize user privacy, enabling malicious individuals to harm others. I have tried reaching out online and via phone to no avail as Facebook never responds. It is concerning how such actions infringe upon my constitutional rights to free speech and privacy. I feel strongly about standing up against these unjust practices and will contemplate legal action if necessary to protect my rights.
Reported by GetHuman-chazliqu on Dienstag, 14. Juli 2020 03:44
Hello, I am Marisa Greene. My account was deleted due to abuse allegations. I had minimal interactions on Facebook where I encountered negative comments. To prevent this, I will adjust my settings to limit comments and friend requests. I've noticed many violating content like explicit language, nudity, weapons, stolen items, money, and violence on other profiles while facing harassment for my faith in Jesus. This situation has persisted for a decade with attempts on my life using witchcraft. Kindly consider restoring my account. I suspect Joseph G. as the individual who reported me, a rapper from Winston-Salem who has a history of harassment. His music is accessible on YouTube and has malevolent themes. I believe he aims to silence me unjustly. Despite challenges, I stand firm with Jesus as my sole companion. I wish to share content like others but face jealousy and immediate reports from some users. I am willing to remove any content that goes against policies. Thank you, Marisa Greene.
Reported by GetHuman-yeshuax on Dienstag, 14. Juli 2020 05:16
Hello, this is Marisa G. My account was deleted due to violations. I reached out to a few people before setting up that Facebook account. Sadly, I faced negative comments. I plan to adjust my settings to avoid unwanted feedback or friend requests. I have noticed inappropriate content on other Facebook profiles such as vulgar language, nudity, weapons, stolen property, money, and violence. I am experiencing targeted harassment because of my faith in Jesus for about two years. There have been attempts to harm me using dark practices. Kindly restore my Facebook account. I suspect Joseph G. reported me for violent remarks. He is a white rapper from Winston-Salem who has been harassing me on Facebook for years. Despite creating new accounts, his past actions are evident. His music on YouTube has disturbing themes. I want to continue sharing on Facebook without fear. If any content violates the guidelines, I am willing to remove it. Thank you, Marisa G.
Reported by GetHuman-yeshuax on Dienstag, 14. Juli 2020 05:19
Since 24/04/[redacted], I have been unable to access my account for 81 days. On the day this issue occurred, I was requested to provide a visual ID, to which I promptly submitted a photo of my passport. However, whenever I attempt to log in now, I am met with a page stating, "Reviewing your information may take longer than usual. Thank you for sending your information - we have received it." I have not received any email communication explaining why my account is blocked. I have not engaged in any improper behavior on the platform. Despite submitting the required forms multiple times, I have yet to receive a resolution. 🤷🏽‍♂️
Reported by GetHuman5063083 on Dienstag, 14. Juli 2020 09:31
I am seeking assistance with a particular issue on Facebook. I am the owner of Kessler Health Products and recently created an advertisement for our new infrared forehead fever thermometer. Contrary to exploiting the COVID-19 situation, the ad is meant to provide a non-contact forehead fever thermometer for individuals and companies in need. It is disappointing that my legitimate business and website were denied the opportunity to showcase this product. Interestingly, a competitor's ad, which Facebook itself considers more exploitative, is still running. I possess screenshots of both ads to highlight the similarities and support my case for my advertisement to be allowed. I have been unsuccessfully trying to reach a Facebook representative regarding this matter. Your assistance in this regard would be greatly appreciated. Thank you, Corey.
Reported by GetHuman-corweisf on Dienstag, 14. Juli 2020 14:33
I need assistance with a specific issue on Facebook. I own the Kessler Health Products page and have created an advertisement for our new infrared forehead fever thermometer. Our goal is to offer this product to those in need of a non-contact thermometer without exploiting COVID-19. Despite being a legitimate business with a website, my ad was rejected. Interestingly, my competitor's ad, which Facebook finds more exploitative, was approved. I possess screenshots of both ads to demonstrate the similarity. I believe Facebook should allow my ad like they did for my competitor. Unfortunately, I have been unable to reach a Facebook representative to address this matter. Any assistance on this platform would be greatly appreciated. Thank you, Corey
Reported by GetHuman-corweisf on Dienstag, 14. Juli 2020 14:35
My Facebook name is Angie Arrington. I am 67 years old and disabled. Today, my account got hacked, and the hacker changed everything - the phone number and email are not mine. I play games daily as I can't go out, and they are linked to my page. I need help to recover my page, where I had a picture of my great-granddaughter. My birthday is June 4, [redacted]. It's crucial to me because all my friends are there. I've created a new page but really wish to have my old page back. It's unfair how this person took advantage of an old lady. My email is angelnred553@[redacted], and my phone numbers are [redacted] (home) and [redacted] (cell).
Reported by GetHuman-girlblue on Dienstag, 14. Juli 2020 19:06
Hello! I hope all is well. Recently, on the evening of July 10th, while using Instagram, I encountered an issue where my account was blocked due to a violation of Facebook's community guidelines, even though I rarely use the platform. Allegedly, my profile picture resembled one found online, sparking concerns of hacking. Swiftly, I changed my Facebook password and alerted friends through WhatsApp. It appears that a link I accessed before the ban may have been malicious. It has now been 5 to 6 days since the incident, and my account remains inaccessible with a message stating it's under review due to the pandemic. Exhausted from fruitless searches online, I am reaching out here in hopes of resolving this matter. I am prepared to undergo any necessary verification processes. Thank you for your assistance.
Reported by GetHuman5065227 on Dienstag, 14. Juli 2020 19:45
Dear Facebook Team, I am reaching out regarding my Facebook account under the email addresses [redacted] or [redacted], with the password photog12. I had deactivated the account a few months ago to take a break before my daughter's birth. Today, after 10 months, I tried to log in, but it states that my account no longer exists. The phone number linked to it is also no longer valid. Even with my recovery email addresses [redacted] and [redacted], I am unable to access it. I had registered under the name Jea Fischer. I can provide details of family members, friends, and photos for verification. I would greatly appreciate your assistance in recovering my account. Thank you, Jea Fischer
Reported by GetHuman-jeablu on Mittwoch, 15. Juli 2020 01:59
Hello, I recently created a new Facebook Business account named "Freedom Writers" to manage ads. The account was established on July 7th with the email address [redacted] I connected my main Facebook Page, HarperMazeAuthor, to the account. Before adding any payment details, on July 11th, I received an email notification that Thùy Chi ([redacted]) had joined Freedom Writers. Within a minute, I was unexpectedly logged out of my account and now cannot access it or my page. I made urgent attempts to reach out to Facebook regarding this issue on the 11th through their platform but have not received any response thus far. I am seeking assistance to remove Thùy Chi from my account and regain access. Additionally, I am concerned about the security breach and would like guidance on preventing similar incidents. Thank you.
Reported by GetHuman5066781 on Mittwoch, 15. Juli 2020 06:56

Help me with my Facebook issue

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