I woke up last week to see a number from Facebook security to verify my account, I hadn...

GetHuman-rukeamat's Recover Hacked Account issue with Facebook from July 2020

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-rukeamat's own words
I woke up last week to see a number from Facebook security to verify my account, I hadnt requested for one. Later in the day I received an email that my password had been changed and that my email was no longer used for my account. I have tried contacting Facebook about this, as all my contacts are open to fraudulent practices by whoever is now using the account. All attempts to recover the account are sent to the new email and I do not know who is using it.

GetHuman-rukeamat did not yet indicate what Facebook should do to make this right.

How GetHuman-rukeamat fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-rukeamat
Jul 13th, 2020 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 158782 others
0 customers following this

Timeline

GetHuman-rukeamat started working on this issue
Jul 13th 11:12am
GetHuman-rukeamat indicated the issue is not fixed yet.
Jul 13th 7:51pm
GetHuman-rukeamat indicated the issue is not fixed yet.
Jul 13th 8:16pm