I am really frustrated. Some time back I posted some actual newspaper articles to my F...

GetHuman-michelsm's customer service issue with Facebook from July 2020

Help with my Facebook issue
First: share to improve GetHuman-michelsm's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-michelsm may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-michelsm's own words
I am really frustrated. Some time back I posted some actual newspaper articles to my Facebook page regarding climate change over the years. Facebook removed the post because they deemed the information "false"! I don't get how, since I didn't write the information. It was historical newspaper articles. **That brings us to yesterday. I reported a person's posts on their page (I've never done that before), because they posted comments like "Die whitey!" and "Race Wars! Rise up people!". Those are absolutely hate speech. No doubt about it. However, it appears that the review team is only looking at the videos the comments are posted with, rather than reviewing the text....? I sincerely hope that is true, as I was told that those posts do NOT violate Facebook's community standards. There is no way to comment when you request a review, so I can't point the team to the comments themselves, but surely they are smart enough to look at the comments. **I just want to know WHY Facebook doesn't think that those terms*posts are hate speech?! This person's entire profile is full of these type of posts. I only reported three of them. Why are my historical newspaper articles removed from Facebook as false, but someone clearly spouting out hate speech is allowed to keep their posts???!!!! **Please tell me, because it sure leads one to believe that censorship (my articles) and racism (the posts I reports) are now Facebook's values.

GetHuman-michelsm did not yet indicate what Facebook should do to make this right.

How GetHuman-michelsm fixed the problem

We are waiting for GetHuman-michelsm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-michelsm
Jul 10th, 2020 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 160231 others
0 customers following this

Timeline

GetHuman-michelsm started working on this issue
Jul 10th 11:15pm
GetHuman-michelsm indicated the issue is not fixed yet.
Jul 11th 4:44am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies