I am really frustrated. Some time back I posted some actual newspaper articles to my F...

GetHuman-michelsm's customer service issue with Facebook from July 2020

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The issue in GetHuman-michelsm's own words
I am really frustrated. Some time back I posted some actual newspaper articles to my Facebook page regarding climate change over the years. Facebook removed the post because they deemed the information "false"! I don't get how, since I didn't write the information. It was historical newspaper articles. **That brings us to yesterday. I reported a person's posts on their page (I've never done that before), because they posted comments like "Die whitey!" and "Race Wars! Rise up people!". Those are absolutely hate speech. No doubt about it. However, it appears that the review team is only looking at the videos the comments are posted with, rather than reviewing the text....? I sincerely hope that is true, as I was told that those posts do NOT violate Facebook's community standards. There is no way to comment when you request a review, so I can't point the team to the comments themselves, but surely they are smart enough to look at the comments. **I just want to know WHY Facebook doesn't think that those terms*posts are hate speech?! This person's entire profile is full of these type of posts. I only reported three of them. Why are my historical newspaper articles removed from Facebook as false, but someone clearly spouting out hate speech is allowed to keep their posts???!!!! **Please tell me, because it sure leads one to believe that censorship (my articles) and racism (the posts I reports) are now Facebook's values.

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Facebook

Customer service issue
Reported by GetHuman-michelsm
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 160231 others
0 customers following this

Timeline

GetHuman-michelsm started working on this issue
Jul 10th, 2020 11:15pm
GetHuman-michelsm indicated the issue is not fixed yet.
Jul 11th, 2020 4:44am

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