Hi. I am a public information officer for a S.C. State agency, the Department of Insura...

GetHuman5044650's customer service issue with Facebook from July 2020

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The issue in GetHuman5044650's own words
Hi. I am a public information officer for a S.C. State agency, the Department of Insurance. Prior to my coming to this position, a Facebook profile (somehow made nameless - meaning no name displays) was created for the email address *****@***.com. From that profile, a "page" was made for the Department, for people to like and follow and interact with. It is what we have today here: https:**www.facebook.com*scdoi* The woman who created it believes it was around ****. I know Facebook has gone through some transitions and gotten ride of some "fan pages" and instead moved towards - what I think is business pages? I am not sure of the terminology that distinguishes all the options - which I think is part of my issue to figure out what to do. Earlier this month I signed us up for Hootsuite - to do all the social media from one place. I am unable to connect our facebook account because - according to Hootsuite's tech help - we don't have a "Stand alone" page. So I guess I am trying to figure out what to do from here - is there a way to transition from the "page" I have now (not the profile - the profile that admins the page is blank) to something compatible? Or is my only option to delete it and start fresh with a stand alone page? I am so confused. Any help would be appreciated. Thank you!

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Facebook

Customer service issue
Reported by GetHuman5044650
Jul 8th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 160729 others
0 customers following this

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GetHuman5044650 started working on this issue
Jul 8th 8:28pm

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