Facebook Customer Service Issues

I am unable to access my Facebook account despite trying everything. I am considering creating a new account, but I need to delete the old one first. Unfortunately, I can't log in to delete it. Google saved my login information but keeps saying it's invalid. When trying to reset my password, I can't access the associated email ([redacted]) for the verification code. I also tried using my phone number ending in [redacted], but it's still not working. After following the prompts, I received a message indicating no email access and that I may not be able to recover my account. I really want to regain access to my account. Solid instructions would be appreciated. Thank you.

Dear Facebook Team, Hello, Sir. My name is Naeem Mohammad, and I have been a Facebook user for the past six years. Recently, my Facebook account was unexpectedly blocked, and I followed the required steps to verify my identity as per Facebook's guidelines. Despite this, I have not received any communication from Facebook, and my account has been permanently deleted without any valid reason. The sudden deletion of my account has caused significant inconvenience as it contains important business contacts and connections with my friends and family. I urge you to reconsider this action and reinstate my account promptly. I believe in upholding fairness and respect for user accounts. If further verification of my identity is needed, I am willing to cooperate. My account details are as follows: Email: [redacted], Password: [redacted], Date of Birth: 06/11/[redacted]. Your urgent attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, N. Mohammad

I have been patiently waiting for Facebook to reopen my account for about two months now. My name is Γιωργος Γεω, and my last name is Γεωργακοπουλος. I used "Γεω" as a part of my name, and due to this, my account got suspended. I was asked to send identification to have it reinstated, but it has been a prolonged process. As a student, I rely on my contacts on the platform. Previously, a similar situation occurred years ago, and after verifying my ID, I was allowed to use my name with "Γεω" without any issues. I don't understand why my profile is being closed without proper communication. Considering the past verification process and the current situation with COVID-19 affecting staff availability, I urge for a prompt resolution. Thank you for your attention to this matter.

Dear Customer Support, I am writing to inform you that a friend shared a link with me on March 01, [redacted], that was linked to child pornography without my knowledge. After reviewing it, I have been unable to log in to my Facebook/Instagram accounts. It was an embarrassing and inappropriate situation, and I understand the seriousness of the matter. I kindly request you to enable my accounts as soon as possible. I assure you that I will be more cautious in the future to avoid such links. I hope the company will assist me in regaining access to my social media accounts. Thank you for your attention to this issue. Best regards, Yash Rastogi

Hello, I'm Kennedie Fontenot, and my email is [redacted] I attended a birthday party recently and received two consecutive emails about a new account addition. I attempted to remove it twice and changed my password. However, when I tried to log back in, I was prompted to use a Google authentication app for a code, which I am unfamiliar with. I need help accessing my account. My contact number is [redacted], and my profile picture features me and my daughter, Grace, in red. Any assistance in recovering my account would be greatly appreciated. Thank you.

I received an email requesting confirmation for a password change on my Facebook account. Realizing it was a hacking attempt, I promptly blocked it, but my profile picture was altered. To recover my account, I logged in, entered my login, password, and mobile number for verification. I then submitted a passport picture as requested. After a few hours, my account was disabled. My long-standing business and study contacts on Facebook are inaccessible, posing a significant problem for me. Name: Helena Kwiecien, Facebook: Helenka Kwiecien, Business Account: Helenky's Beauty. Please reach out via email or phone at [redacted], in urgent need of help.

On July 4, [redacted], my main Facebook account stopped showing my posts and my friends' posts. The message to refresh or saying the post couldn't be seen kept appearing. Despite logging in and out, the issue persisted. I attempted to create a new account but now I want my original account back. I've requested deletion of both accounts, but neither accept the password. My main account is linked to my email, which is causing issues when trying to create a new account as it states the email is already in use. I'm unsure which account is connected to which. Should I proceed with deleting both accounts permanently and create a brand-new one? Can I use my email for the new account?

Subject: Facebook Messenger Account Issue I am experiencing difficulty with my Facebook Messenger account for the second time in three days. It has been restricted for 3 days, even though I have not violated any of Facebook's Community Standards. I believe this may be an error as I make sure to follow the guidelines closely. Messenger is crucial for me as I provide support to someone dear to me who lives overseas and is in a vulnerable situation. I kindly request assistance in resolving this matter promptly. This is my second attempt to seek help on this issue. Thank you, Paul from the UK

I recently started working at Blachford UK and one of my responsibilities is managing our Company Facebook account. To gain access, I created a personal account under the name Shelley Ellis Blachfords with a birth date of January 1st. This account was solely for editing purposes related to our corporate account, as I don't use social media personally. After being granted Edit Rights last week, I encountered issues when my account was suddenly disabled. I followed the steps requested, including providing a photo, verifying my telephone number, and entering an access code. Despite this, my account remains disabled and I am unable to access our Company Facebook page. Any assistance in resolving this matter would be greatly appreciated, as it is crucial for me to update our corporate account. Thank you in advance for your help.

Subject: Assistance Needed to Reset Password Dear Customer Support, I am reaching out for assistance in resetting my password as I've encountered an issue. Due to damage to my phone, I am unable to receive the 4-digit code needed for the regular reset process. Moreover, the email addresses associated with my account were also on the damaged phone, further complicating access. It is crucial for me to regain entry to my account promptly as I need to communicate with my family abroad. I propose alternative methods of verification, such as referencing my Facebook activity, specifically a charity fundraiser I organized. Kindly consider this as a means to confirm my identity and potentially send a one-time 4-digit code to a specified email address. Your prompt assistance in recovering my account is highly appreciated. If this email is not the appropriate channel for this request, I kindly request redirection to the relevant department for resolution. Thank you for your attention and assistance. Best regards, Rob G. Facebook account email: [redacted] Phone number on account: 07[redacted]71

Last year, there was a challenge regarding the name on my account. I had been using a pseudonym for privacy reasons related to my job when I opened the account. I'm unsure why this issue has come up now and why I was asked for my ID. If the reason for this request had been explained, I would have gladly provided the necessary documents and made any required changes to my account name. Unfortunately, for the past 8 months, I have been unable to access my account and only receive the following message: "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can." I desperately need to regain access as I have lost valuable photos, including of my child, and am unable to manage my business page, which is crucial for my work. Your assistance in resolving this matter promptly would be greatly appreciated.

On April 6th, my Facebook (FB) account was unexpectedly disabled without any notification or explanation. Despite numerous attempts to appeal the decision, I have not received any responses. I suspect that my account was disabled due to my involvement in sourcing masks for a FB group I managed, consisting of nearly [redacted] women, many of whom are either ill or immunocompromised. I was selling the masks for a small amount above cost with the sole intention of assisting those in need during a time when masks were scarce in the United States. Although the issue of Personal Protective Equipment (PPE) is delicate, I believe my account was mistakenly flagged in a sweep targeting automated accounts. My company, based in the USA, donated thousands of masks to hospitals and provided them to individuals seeking protection. My FB account, which I have had for almost 15 years, was not created for fraudulent mask sales. Losing access to my account has resulted in the loss of valuable personal photos, memories of my children, and connections to memorial pages of deceased friends. I would greatly appreciate any support you can offer in reinstating my account.

Hello, my name is Christiane Gobeil. In mid-June, I wanted to correct my date of birth from October 29, [redacted], to the correct date of October 29, [redacted]. I was supposed to receive a verification code via text to confirm my identity but did not receive it. I asked my daughter, Mélissa Thibodeau, if I could use her phone number ([redacted]) on my Facebook to receive the verification code. However, when I added her number to my Facebook, it replaced my number ([redacted]), causing confusion. Now, her Messenger is under my name, and neither of us can access our own accounts. Mélissa does not have a Facebook account. I need help to fix this situation. My Facebook is under the name Christiane Gobeil, with the email "[redacted]," phone number ([redacted]), and correct birthdate of October 29, [redacted]. Mélissa should have her Messenger account back with her phone number ([redacted]). Thank you for your assistance. If you need more information, please contact me via phone or email provided.

Good morning, my name is Lovemore Taruvinga, and my username on Facebook is Evangelist Lovemore Taruvinga. Below are my Facebook details: - Name: Evangelist Lovemore Taruvinga - Email Address: [redacted] - Mobile Number: +[redacted]79 I am a pastor who uses Facebook to share the word of God, inspirational scriptures, and live preaching sessions. Recently, some of my followers have notified me that they can no longer see my posts. I am unsure why I have been banned from posting without receiving any prior notifications or understanding the reasons behind it. I am unaware of violating any Facebook policies and seek clarification if I have unintentionally done so. I am uncertain if Facebook restricts pastors from sharing religious content. I request assistance in resolving this issue to restore my account's functionality as before. I am concerned that someone may have reported me falsely to Facebook.

Whenever I come across a video I don't want to see on Facebook, I click the three dots on the right and select "block video" or the person to make it go away. However, after a few hours, the same videos reappear in my feed. Watching one video leads to an onslaught of similar ones, even though I am not part of the Asian or Hispanic community. Despite selecting "hide this" repeatedly, the unwanted content keeps showing up. I am frustrated and fed up with this cycle. I strongly urge Facebook to address this issue promptly.

Hello, One of our former employees was responsible for creating the Putney Tea Room page back in November [redacted]. Unfortunately, this employee was managing the page and had used their personal email to create and manage it. Due to unforeseen circumstances related to the Covid-19 crisis, we had to part ways with this employee. When we requested the login details for the Facebook page, the employee refused to provide them, leaving us locked out of our own page. You can verify that the tea room is part of the Putney Hotel by visiting our website at www.putney-hotel.co.uk. We kindly request assistance in regaining control of this page. Please reach out to us via email at [redacted] Thank you for your assistance.

I wish to report that my new Facebook account under the name ONYEDIKACHI OGBONNAYA was disabled recently for reasons unknown to me. It was created after my original account with the name ONYEDIKACHI GODWILL OGBONNAYA was hacked on the evening of June 28, [redacted]. The hacker removed my email, password, and contact phone numbers, sending scam messages to my contacts. Although I am pleased my first account was disabled to prevent further harm, I am unsure why my new account faced the same fate. I seek assistance in recovering my initial account, which I had for over a decade. Below are the details of both accounts: Account ID: Onyedikachi Godwill Ogbonnaya Email: [redacted] Phone: [redacted]7, [redacted]9 Last usage: June 28, [redacted], 17:00 (Nigerian time) Hacker's number: [redacted]2 IP address: [redacted].[redacted].70.[redacted] Device: Techno Camon 15 Second Account ID: Onyedikachi Ogbonnaya Email: [redacted] Phone: [redacted]9 Thank you for your attention. Regards, OGBONNAYA Godwill Onyedikachi

Hello, I am Viorel Hirjoghi. My girlfriend Alina Paraschiv recently created a new profile for our family business, "Lactate Braila." Due to her lack of experience with Facebook business profiles, I took over to manage the page, design a new logo, and create engaging content. However, I mistakenly created a profile instead of a business page named "Microferma La Cristi." When I tried to convert it, the profile got blocked. I followed some online instructions to fix it, but Facebook still has it blocked. I uploaded a picture of myself and Alina as the profile owners as requested by Facebook. Any advice on how to successfully unblock the page would be greatly appreciated. Thank you.

Yesterday morning at around 8am, I received a notification about a login attempt on my account from Pakistan, which was not me. Due to being in a rush for an important interview at 1pm, I couldn't address it right away as I had forgotten my password. While at the Mitsubishi Dealership, I got the same notification and mistakenly clicked that it was me. I planned to fix it after the interview, but my email had been changed to a proton email that I didn't create. My correct email addresses are [redacted] and [redacted] My old phone number was [redacted], but it's currently disconnected due to financial struggles. I updated it to [redacted] through Assurance Wireless/Sprint. I'm reaching out from a recognized device logged into Facebook. However, I can only get a code sent to the proton email, which I didn't authorize. Please assist me in regaining access to my account. My last post was a thank you to my managers, Shane, Jay, and Robert. Thank you.

Good morning, I am Lovemore Taruvinga, known as Evangelist Lovemore Taruvinga on Facebook. I focus on sharing the word of God through posts and live preaching. Recently, my followers informed me that they can no longer see my posts. I am unsure why I was banned without any notification or explanation for the ban's duration. I aim to understand if there was a specific post that violated Facebook's policies. I utilize Facebook solely for religious purposes and wish to continue doing so without any issues. It is essential for me to know if my preaching activities are not allowed on the platform or if someone reported my account unfairly. I seek clarification to rectify any unintentional mistakes and have my account reinstated to its previous state.