Facebook Customer Service Issues

I have made several new Facebook accounts due to being locked out or having my password changed by an ex without my knowledge. I reported the problematic account, but it seems my current active account got affected instead of the ones I was reporting. Now, I am locked out of both accounts, but my ex still has access to my old one. I really need help fixing the newest account I created to avoid further interference.

My posts on Facebook keep getting blocked and then approved. Every time, I receive a message saying 'We're sorry we got this wrong.' I would like to request to stop this automatic blocking if possible. Thank you for addressing this issue.

Hello, I am reaching out to address the ongoing issue with my Instagram account since it was hacked on June 17, [redacted]. The hacker changed all the account details including the username, profile picture, phone number, email address, and deleted many photos. As my account is crucial for my business with 23,[redacted] followers, this has significantly impacted me. I reported the incident promptly and received a password recovery link from Instagram. However, the hacker intercepted the code sent to my mobile and taunted me on WhatsApp. After numerous attempts to recover my account, Instagram eventually disabled it due to alleged breaches. Despite my continuous efforts and communications with Instagram, I have been unsuccessful in regaining control of my account. The situation has adversely affected my business, so I urgently seek your assistance. I kindly request a swift resolution to this matter. For expedited communication, you can reach me at +[redacted]-52-[redacted]. I appreciate your prompt attention to this issue. Thank you, Omri E. Phone: +[redacted]12 Device: iPhone X Instagram: omri_eini Location: Israel Previous Email: [redacted] Current Email: [redacted]

I have had my Facebook account for years. Unfortunately, my old phone's battery died and wouldn't turn back on, even though my Facebook remained logged in. Now, with a new phone, I can't log in because the email linked to the account is outdated, and the numbers listed aren't familiar. I suspect the account has been hacked since my girlfriend received messages and an inappropriate post was made from my account. Here is the account link: [redacted]. I'm willing to verify my identity with security questions or ID. Please reach out to me at [redacted] or [redacted]7. Thank you.

Hello, my name is Liraz Y. and I have been a Facebook user for 11 years. Over the past two weeks, I have been struggling to resolve the issue of my blocked account. Despite my attempts to contact support through various channels and submitting my license, including both my American and Israeli IDs, along with my phone numbers to receive a code, I have not received any assistance. I kindly request that you send me the generated code via email to verify my account. Several of my friends have also reported my account as hacked. I am available by phone at +[redacted]23 for any necessary confirmation and will readily provide my driver's licenses again upon request. Please reply at your earliest convenience. Thank you, Liraz Y.

Hello, I am reaching out regarding the issue with my Instagram account. On Wednesday, June 17, [redacted], a hacker gained access to my account, changing all the information and deleting photos. My account, which is vital for my business, had 23,[redacted] followers before the incident. Despite reporting this to Instagram and attempting to recover my password, the hacker intercepted the verification code. Subsequently, Instagram notified me of the account's disablement due to a breach of conditions. Despite several attempts, I have been unable to regain control of my account. I urgently seek assistance to resolve this matter promptly to minimize the impact on my business. Please reach out to me at +[redacted]-52-[redacted]. Thank you for your prompt attention. Regards, Omri E. Phone: +[redacted]12 Device: iPhone X Instagram: omri_eini Location: Israel Previous email: [redacted] Current email: [redacted]

My account, @allmyloveforzeavey, has been reported for impersonation by my ex-friend who is trying to sabotage me due to my success. I am not impersonating anyone. I have been supporting my idols on this account for two years, and they are aware of it. I created this account out of love and admiration for them. It is disheartening to have my hard work of gaining over 37k+ followers taken away by someone who holds a grudge against me. Please review this situation and reinstate my account. My followers and I were devastated by its removal. I just wish to have my account restored.

My account, under the name Prince AKEEM adeniyi (Bobbyran), was hacked through Hitwe. I encountered someone on Hitwe who engaged me in a business discussion, requesting my phone number, to which I obliged. Subsequently, the individual called me, mentioning a code that would be sent to my number, which I then shared on Hitwe. Unfortunately, I found myself unable to access my Facebook account, realizing that my email, password, and phone number had been altered. I seek Facebook's assistance in blocking the account and aiding in its recovery as the hacker is utilizing it to deceive others, posing a risk with all my information. The email linked to the account was [redacted], which I lost access to some years ago, with the recovery number now in someone else's possession. My alternative email at that time was [redacted], associated with my other account BUSARI AKEEM adeniyi.

Hello, my name is Narelle Johns and I believe my account has been hacked. I am seeking assistance in recovering my account. Recently, a person named Rita Sumner informed me about potential winnings involving an individual named Chaelse Faith. Unfortunately, the hacker has changed both my email address and password. I have identified two unfamiliar email addresses associated with my compromised account, which I have not created. I am requesting to have my original email address, [redacted], restored. Despite my attempts to resolve this independently, I am unable to access the email to which the recovery codes are being sent. I do not know Rita Sumner, Chaelse Faith, or the email [redacted] linked to my account, and I urgently need this matter resolved. Thank you for your assistance. Sincerely, Narelle Johns.

Good afternoon! I'm Flóra. A friend of mine had her Facebook account hacked a month ago. Unfortunately, the hacker changed her email address and password, making it impossible for her to access the account or reset the password. Despite trying various methods, she has not received any response from Facebook. She even submitted a photo of her ID as requested but still did not receive a reply. Could you provide any advice or a valid email address/telephone number for assistance? It's hard to believe that Facebook cannot support its users. Thank you and have a nice day.

I encountered a lockout issue yesterday. The security check is requesting a number I don't recognize, preventing me from obtaining a code. I rely on Facebook due to my disability, for communication, and keeping in touch with my unwell mom in the hospital. It's vital for emergency situations. Additionally, I operate a small business on Facebook, adding to the urgency of the situation. My name is Becky Carly-Jade Hilton with a birthdate of 23.11.94. My correct contact number is [redacted]3. There are several family members on my Facebook who can vouch for me. Re-establishing access to my account, which I've had for over a decade, is crucial. The anxiety from this situation has kept me up all night, so I kindly request assistance to regain entry.

Hello, my advertising account is currently frozen, and I am unable to request a review. To provide context, we have a product suitable for Facebook and set up a website, crafted an offer, and aimed to increase its appeal as much as possible. As newcomers to Facebook advertising, we decided to promote our page with a brief video and broad targeting to establish a minimal level of recognition. While we were preparing ads for our product during a one-day promotion, upon returning to the advertising manager, I noticed that the account was blocked for allegedly violating the platform's guidelines. I am unsure where we may have erred and attempted to request a review of my account, but unfortunately, the service seems to be unavailable. I am uncertain if this issue is isolated to my account or affecting others as well. I am eager to resolve this situation promptly but am unsure of the best course of action. I am willing to provide screenshots for further clarification, though I am currently unable to upload them. Thank you for any assistance, and please let me know if further details are needed.

My profile was restricted after I posted a video of my daughter singing and dancing in her diaper. I'm puzzled as to why this particular video was removed when I have numerous other photos and videos of my daughter playing and having fun in her diaper. I even have photos of my son and daughter at 9 months old in a bathtub, although their private parts are covered. These were allowed on the platform along with my other content. I don't understand why this specific video is not permitted. I am kindly requesting for my account to be unrestricted so I can continue to share this picture. Thank you.

Hello, I am seeking access to my profile page. I initially created it separately as the administrator for a work-related page under my name and contact information. Unfortunately, upon being laid off, instead of simply removing me as an administrator, they unjustly took control of my account, retaining my name but denying me access. Furthermore, they deleted posts I had made on that page post-termination and even went so far as to create a new account using my full name. The name tied to the account, Lyn Wherley, is rightfully mine, and I wish to regain control of it. Their actions are unjust as they utilize my account and name for free self-promotion of their business. I do not wish to be associated with the picture content on the page, as it is purely work-related. I am determined to have the account taken down.

I have had a Facebook account for a long time and decided to take a break by deleting it. Recently, I tried to create a new account but now I am being asked to provide personal details to prove my identity to access the account. I am uncomfortable sharing this information, such as details from my driver's license. I just want to get back on Facebook without all these additional steps. Connecting with friends, family, and colleagues, especially during this uncertain time, is important to me. As a nurse on the front line during the pandemic, I have come to realize how much I rely on Facebook Messenger for communication. I hope for assistance in resolving this issue. Thank you for your help. Best regards, Claire R.

I have received a scam/phishing email pretending to be from Facebook. It is clearly not legitimate, as I do not even have a Facebook account, and the poor English in the email gives it away. I want to forward the entire email to you for your information, but I cannot find an email address to send it to. Therefore, I have copied and pasted it below. Email: ----------- Subject: Covid-19 Relief Support for You Thu, Jun 25, [redacted] 9:19 am From: Facebook None To: Recipients None Dear Facebook User, Facebook is supposedly offering support for the Covid-19 pandemic. Congratulations, you have been selected as a recipient for this reward. Your email was randomly chosen. For more information, contact Mr. Robert Rogers at [redacted] or [redacted] This is word-for-word how I received it. Quite unbelievable, right? Thank you, Walter Mantani [redacted]

After a disagreement with my friend, I had to create a second Facebook account under the name Michael Roberto. Despite my efforts to delete it immediately, Facebook informed me it would take 30 days, but it's now been over two months. The account was supposed to be deleted on June 11. Recently, I lost access to the account as I forgot the password. When I reinstalled the Facebook app, the secondary account was no longer there. I am uncertain if it has been deleted or not. I am eager to resolve this issue promptly due to the delays causing me anxiety about my information.

I am unable to access my Facebook account due to it being disabled without any prior warnings or clear information on the reasons for the action. I attempted to download my content but have been unsuccessful. The message from Facebook provided no specific details, and I would like to either regain access to my account and content or download it for removal. I believe I have not violated any guidelines and disagree with the decision. Please advise on how to address this issue promptly. Thank you.

1. I've been charged more than expected for an ad that continues to run in the background, exceeding the set limit. I'm unable to update or turn it off due to errors, resulting in unnecessary charges. Moreover, the ad is not performing as expected, delivering views instead of engagements as promised. 2. I am experiencing issues with selecting a username that I prefer due to unreasonable restrictions. I need assistance in changing this so I can use my business name as my username. 3. Despite receiving multiple email invitations to speak with a Marketing Expert, the 'Book Now' link is dysfunctional as the scheduling widget fails to load, preventing me from arranging an appointment. It's frustrating to deal with these issues without a direct customer service number for immediate assistance.

I think my Facebook account has been compromised. Facebook flagged unusual activity and I noticed unfamiliar usernames linked to my account, like cristina.boyceborromeo52 and cristina.boyceBorromeo, but not using my actual email address, [redacted] I unknowingly provided my email when prompted by what I now suspect was a fake Facebook account. Subsequently, chaos ensued with the loss of my profile picture and friends. An authentic Facebook request asked for a confirmation code ([redacted]) at 10:40 PM, which I did not respond to due to the confusion caused by the situation. Any assistance would be greatly appreciated. Sincerely, Cristina Boyce Borromeo.