Facebook Customer Service Issues

Dear Concerned Party, I have included my email address for further communication regarding my friend's issue since she requires guidance with the form. Although she is unable to fill it out independently, she can still verify her identity by providing a photo with a handwritten code or through other verification methods. Earlier this week, my friend encountered complications with her Instagram account, which was hacked and subsequently violated community guidelines by the hacker. We possess evidence of the unauthorized access. Consequently, Instagram disabled the account abruptly, failing to notify her via email. Despite her attempts to fill out a form and provide a photo with a handwritten code, there has been no response from Instagram to her email. Furthermore, she is restricted from logging into any account through the mobile app. As I am acting on her behalf, I seek information on the account's repeated disablement and the accessibility limitations on the app. This is the fourth occurrence, and we are seeking clarification, assistance, or at least an explanation for these actions from Instagram. I anticipate your prompt response. Sincerely,

Hello Facebook community. I am Noen Phanová from the Czech Republic. Unfortunately, my old Facebook account under the name Noen Phan, Nônô, has been blocked for over two months now. I am unsure why this happened or who is responsible for it. I was shocked to find out that someone from Ho Chi Minh City attempted to log into my account and changed my password. This unauthorized access led to my account being blocked. I am willing to provide any necessary proof, such as photos or my ID, to verify the situation. My account is very important to me as I have cherished memories, including wedding photos, stored on it. Additionally, my Instagram account (noemiphan) has also been blocked. I sincerely hope that my accounts can be reinstated soon. Thank you for your attention to this matter, and I am hopeful for a resolution.

I encountered an issue with my Facebook login approval codes. My account was logged out recently, and I have been unable to access it since. Despite Facebook claiming to have sent a six-digit two-factor authentication code to my phone number, I have not received it. I've attempted to contact Facebook for assistance multiple times, but I have not yet received any response. Although I remember my account's name and password, I am unable to log in without the verification code, even though I still have my mobile phone. I have even sent a photo to verify my identity, but there has been no feedback from Facebook regarding my login attempts. I am worried that my account may be permanently lost. Is there any alternate method to recover it? I am eager to regain access to my Facebook account and would appreciate any help in resolving this matter and obtaining permission to log in.

URGENT REQUEST FOR FACEBOOK HELP Greetings, I urgently need assistance as cyber criminals accessed my wife's Facebook account "MMA LOVE" on June 16th. They changed the password to "[redacted]" and added their recovery email "[redacted]". Unfortunately, since then, she's been unable to log in or recover her account. The criminals are using her account to scam our friends, causing significant distress. We urgently request the following: 1. Facebook's intervention to block these criminals 2. Assistance in recovering the MMA LOVE profile using my wife's Google alternative email "[redacted]" 3. Password reset and account recovery Previous Details: - Profile Name: MMA LOVE - Previous Password: [redacted] - Previous Email: [redacted] Recovery can be directed to: - Email: [redacted] - New phone: +[redacted][redacted] For additional contact: - Facebook: Kaa Enoch - Email: [redacted] - Phone: +[redacted][redacted] Thank you, awaiting a favorable response. Sincerely, Mr. & Mrs. Enoch K.

A hacker has changed the name of our Facebook group to something inappropriate and offensive. We urgently need a Facebook administrator to rectify this situation quickly. It's affecting our membership as every message and notification now displays this offensive phrase. Membership has significantly dropped since the attack. We cannot afford to wait 28 days to change the group name back to its original and respectful one.

Hello, Our Instagram account dreams_come_true_events was recently removed at the request of Dolce & Gabbana, allegedly for copyright infringement. We maintain that we did not infringe on their rights and were not given any prior notice to remove any disputed content before our page was taken down. We would like to clarify that we organize themed parties, and the Sicilian-themed party inspired by Dolce & Gabbana's collections was meant as a form of admiration and not a violation. We included credits and hashtags acknowledging their brand in our posts, and are willing to remove any content at their request. Our director, Mrs. A.G., is a VIP client who appreciates Dolce & Gabbana's work. We are disheartened by the removal of our account and kindly request assistance to reinstate it. We believe we did not intend to harm their company but to showcase their products positively. We appreciate your attention and understanding in this matter. Thank you.

Hello, my name is Isuru Edirisinghe, and I recently updated my Facebook password. I believe Facebook still has my old mobile number on file, which I haven't used in over a year. Because of this, I no longer receive the verification codes sent to that number, preventing me from accessing my account. Though I do receive email verification codes, Facebook requires both text message and email verification to log in. Unfortunately, I've been unable to access my account for the past 7-8 days due to this issue. I am willing to undergo any security checks Facebook deems necessary. I would greatly appreciate it if you could assist me in resolving this matter promptly. Thank you.

I recently started a new clothing brand and attempted to register for a business manager account to advertise. I provided the required information, including a clear picture of my driver's license. However, after checking back a day later, I discovered my account was disabled due to an alleged policy violation related to scamming. I assure you that my intentions are legitimate, and I am willing to provide any necessary documentation to rectify this situation and gain approval for Facebook Business Manager. Please assist me with resolving this issue. Thank you. Email associated with my registered Facebook account: [redacted] or [redacted] - Justin from gametimementality.com

I came across a post showing a black man assaulting a white man, using offensive language, and I noticed it was allowed to remain on the platform while people interacted with it. However, I received a 7-day ban for suggesting the assailant needs to be stopped. It seems unfair that the video includes racial slurs and violence, but users cannot comment on it without consequences. I believe in condemning such acts, especially when they involve harming others. The inconsistency in moderating content sends mixed messages, making me question the fairness on the platform. I hope to receive a reasonable explanation from the platform regarding this issue, as I advocate for a safer and more respectful online environment.

I've been attempting to join Facebook for years to create an account for personal use, specifically to send invitations via Messenger for my Special Needs Granddaughter's graduation party. Every time I try to sign up, I'm informed that my name appears fake and that it seems I'm creating an account for a business or organization, which is not the case. Unlike others who can easily create multiple accounts, I struggle to even make one. My spouse encountered similar challenges, having to submit personal documents like a driver's license, birth certificate, and passport just to join. The requirements seem excessive when others have no trouble. I'm reaching out to resolve this issue promptly so I can send the invitations for my granddaughter's celebration and ensure her friends can attend.

On June 10, [redacted], I received a message from Facebook notifying me about a possible hack on my account. Following the advice, I promptly changed my password. Upon logging back in, I noticed an unknown person had accepted my friend request, which I did not send. The profile belonged to someone from Kuwait who spoke a Middle Eastern language, which seemed suspicious, considering I am in the USA. Taking action, I blocked the user, only to find out moments later that my account was locked for purportedly violating "Community Standards." Despite my attempts to review the standards, the button was unresponsive. A few hours later, I was shocked to discover that my account had been permanently closed without explanation or the chance to dispute it. The following day, unauthorized transactions began processing on my behalf through Facebook, escalating from $4 to $[redacted].50 via PayPal, despite my account being inaccessible. As a small business owner, I heavily rely on Facebook for advertising and networking, with two business pages that I have now lost access to due to these issues. Despite creating a new profile to continue my business activities, it was swiftly banned for the same undisclosed reasons, hindering my ability to operate. I am seeking the restoration of my original account and regaining access to my business pages as soon as possible.

Hello, my name is Crystal Amos. I'm currently unable to access my Facebook account. I know my password, but it's asking for two-step verification. Unfortunately, I no longer have access to my old email address created 11 years ago, and I recently changed my mobile number, making it impossible to receive the verification code. Accessing my account is crucial because I have a restraining order against my ex-partner, who has been released from prison. His family violated his release conditions by contacting me on Facebook, but I can't retrieve the messages to show the police. I'm willing to provide any identification necessary to verify my identity, including photo ID, bills, and birth certificate. I also have precious photos of my children from their birth and growth that I may lose access to forever without my account. Please assist me in accessing my Facebook account. Thank you.

I recently experienced a second hacking incident on Facebook where the hacker accessed my messages and posted racial slurs and inappropriate comments using my profile, causing distress to myself and my friends. I have since taken the necessary steps to close my accounts and contact Facebook for support. However, I am now considering reporting this incident to the police due to the threats I have received. This situation has made me realize the lack of security and privacy on Facebook, with hackers taking advantage of people's identities. I made a public announcement on my timeline before closing my accounts, but the threats persist. Facebook has informed me that it may take up to 30 days to delete my account, but I am eager for a quicker resolution.

Someone has accessed my Facebook and Messenger accounts without permission and posted inappropriate content, which has led to threats directed at me through both platforms and email. After discovering this breach, I posted a message on my Facebook page informing others of the situation and have since closed and reported the accounts to Facebook. However, Facebook has advised me that it may take up to 30 days to fully close the accounts, which is concerning for the safety of my family and myself. This incident has shown me the risks of being on social media, and I am disappointed by the security issues and potential identity theft by hackers. I have been a member for a long time, but now I realize the importance of online safety. I urgently need these accounts closed to protect my loved ones and myself. I am considering whether to involve legal authorities in this matter.

Hello! I need help with my Facebook account. A week ago, my profile was disabled, possibly due to a malware issue. When I tried to log in, I was prompted for phone verification, but my old number was on file. I attempted verification through trusted contacts, which succeeded, but I never received the SMS verification code to regain access to my account. Despite multiple tries with different numbers, the SMS never came through. After verifying through trusted contacts, a new window suggested sending a recovery code to my email and old phone number. I tried to update to a new phone number for verification, received the code, but Facebook froze and didn't prompt me to input the code. I've attempted both methods multiple times without success. I'm at a loss on how to proceed. Any assistance would be greatly appreciated. Thank you!

I would like to address an issue to the community. My name is Bhavuk Gulati, the owner of Moon Light DJ in Jalandhar, India. Unfortunately, my Facebook account was hacked today at 4:00 P.M. I took immediate steps to secure my account by verifying with a photo, email, and my mobile number. Despite changing the password, I kept encountering an unknown error. After multiple attempts, my account got disabled. I am quite distressed as my account was hacked and deactivated. I kindly request assistance in reactivating my account. I have already contacted Facebook for help. My contact name is Bhavuk Gulati, email: [redacted], mobile number: [redacted]. I have also emailed my passport ID proof. Your prompt help in activating my account would be greatly appreciated. Thank you.

Hello, I’m back with an update. I want to apologize for the confusion earlier. My friend has finally shared the details with me about the issue with my Facebook account. She explained how someone used it to cheat in Pubg by hacking weapons, guns, and outfits. My Facebook account is not just a social media profile; it holds deep sentimental value. It serves as a tribute to my deceased brother who meant the world to me. When we left our country in [redacted] for a better life, he tragically passed away before we arrived in Egypt. I created this account to honor his memory. Losing access to my Facebook account feels like losing my brother all over again. Please try to understand my emotional attachment and assist me in recovering it. Reopening this account may seem trivial to you, but it holds immense significance to me. I am willing to do whatever it takes, even offering compensation, to regain access.

Hello, I am Gizing Sami Hamd from Iraq. I have had a Facebook account since [redacted] under the name Gizing Sami with the email [redacted] Unfortunately, my account was hacked last Sunday and my email and Facebook had the same password. I am unable to access my account as there is no recovery email or phone linked. The hacker has been disturbing my lady friends by making video calls after midnight. I kindly request your assistance in recovering or deactivating/locking the account. If needed, I am willing to provide a copy of my passport and disclose my password, which is the same for both Yahoo and Facebook. Please help me resolve this issue that is causing me sleepless nights. For any further communication, please reach me at [redacted] or phone number [redacted][redacted].

Hello, I am writing to express my frustration with Facebook concerning my account. After being on a 30-day FB restriction, today was supposed to be the day my access would be restored. I was eager to introduce my new business to nearly 5,[redacted] friends on Facebook. I had been promoting my Live streaming for the grand opening launch scheduled for today. Unfortunately, my FB account has now been locked again, requesting me to submit my ID, which I did. Despite that, my account remains inaccessible, and my live launch set for 5 pm EST is at risk. I am deeply disappointed by this situation. I wonder if Black Lives truly matter to you? Do you genuinely support small businesses in the Black Community? After waiting for 30 days, facing this hurdle is disheartening. I kindly ask for your assistance in helping me regain access to my FB account. My email associated with the account is [redacted] Thank you, Sent from my iPhone

Hello, I am experiencing issues with my website "wakajuanes.com" after transferring my database to the new domain "wakajuaness.com." Facebook is treating my new website as spam, preventing me from sharing links on the platform. Despite raising this concern for six months, I have not received any communication from Facebook. Additionally, I have a budget of US$1,[redacted] to promote my Facebook page "Wakajuaness Live" linked to the blocked website and $3.6 in pending fees. I am hesitant to invest in promoting my Facebook page when the associated website is inaccessible. I seek assistance to resolve this matter promptly as it has impacted my traffic and business. Thank you.