Facebook Customer Service Issues

I'm experiencing repeated difficulty accessing my Facebook account, as it has been locked for the second time in two weeks. The message displayed upon login attempts informs me that my account was locked due to possible unauthorized access, requiring identity verification and a password change for security purposes. Despite submitting my driver's license photo multiple times, unlike the previous occasion where it took a few days to regain access, this time no progress has been made after over a week. I am unable to modify the password through my secure email as I am unable to log in. Can someone please assist me in resolving this issue? My username is Jilly Witham from Australia, and my address is 55 Kyogle Street, South Lismore, NSW [redacted].

I received an unpleasant message from a Facebook user who isn't in my friends list. The message, found in my filtered messages, was extremely offensive. After sharing a screenshot on Facebook and making a joke about being in a relationship, some people made comments suggesting I should consider the person who sent the message. I clarified the content of the message and humorously claimed to be in a relationship based on their description. Consequently, I've been banned from commenting or posting for three days. This isn't the first time I've been banned, as a previous meme post that didn't violate guidelines resulted in a ban without an opportunity to appeal. I find it absurd that Facebook permits such messages to go through while restricting my response. Is there no system in place to review messages from non-friends before they are sent?

I received an inappropriate message from a Facebook user not on my friends list, which ended up in my filtered messages. The message was hurtful and made derogatory comments. I shared a screenshot of it on Facebook, clarifying that I am single and do not have the mentioned boyfriend. Despite this, I have been banned from commenting or posting for three days. I believe the ban is unjust, especially since I had a previous ban for a post that didn't violate any rules. I feel frustrated that Facebook allows such messages while penalizing me for my response. I wish to have the ban lifted and suggest Facebook implement a feature to provide feedback when notifying about violations.

Hello, my name is Larry Diep. A week ago, I attempted to post or share my content with my groups on Facebook, but they blocked it without providing a reason. Their message states, "To prevent any misuse, we temporarily restricted your account." I disagree with their decision and have provided feedback, but I have not received a response. I feel like my freedom of speech, protected by US law, has been violated. I am considering reporting this to the US government and the White House. I would like this matter resolved as soon as possible. Please contact me via email.

After visiting a suspicious website and entering my email and password, I did not receive any content and was redirected to the homepage. After multiple attempts, I found out my account credentials were changed, and I lost access to my account, including my recovery email. This has been distressing as my account is essential for various apps that I use, especially as a student. Despite submitting my identification and receiving confirmation that my issue was resolved, I am still unable to access my account, change my password, or engage in any activities. With a new account, I am isolated from my friends and unable to post updates. I am concerned about the safety of my compromised account.

My name is Daniel T. and recently, my Facebook account got disabled. I assure you that all the people I connected with on the platform are individuals I know personally. I am an active participant in various social events in New York City, such as vegan potlucks, animal rights protests, and more, where I have made genuine connections. I genuinely want to engage with my friends' content, share my own, and plan meetups (even if they have to be virtual due to COVID-19). I am unable to do any of this without regaining access to my Facebook account. I affirm that I have not breached any of Facebook's rules. Kindly help me restore my account.

I'm having trouble resetting my password even though I provided my passport photo. When I try to reset it with the link sent to my email, I get an error message saying I've entered too many codes. I've tried waiting a day, but it's still not working. The code I receive is always the same: [redacted]. My account is linked to [redacted] (can't access) and [redacted] (have access). It's been 4 days since someone changed my password and locked me out. I have filed a police report and have screenshots as proof. I'm not tech-savvy, so a friend is assisting me. I rely on my Facebook for work, so it's crucial I regain access. Please help me stop being locked out or unable to reset my password. My phone number is [redacted], my name is Justin Gold, and I uploaded a passport photo to Facebook 2 days ago, but I'm still locked out.

I am located in Helena, Montana, and have been actively searching for a vehicle within a [redacted]-mile radius. Unfortunately, a large majority, approximately 98%, of the vehicles listed appear to be fraudulent listings. Despite reporting these suspicious listings on Facebook, no action has been taken. I am documenting this correspondence to help others who may fall victim to scams on FB Marketplace and provide them with information on addressing such issues with Facebook. One example of a fraudulent listing is Ace Auto in Bozeman, which falsely uses another dealership's address. After investigating further, I have discovered that a dealer located at [redacted] Laura Louise, Bozeman, MT [redacted] is also engaging in fraudulent activity. I urge for the implementation of a feature on each advertisement page that allows users to promptly report suspicious listings for immediate removal. I will continue to monitor the situation and ensure that corrective actions are taken swiftly to remove these scam artists from FB Marketplace.

Hi. I recently got logged out of my Facebook account and when I tried to log back in, I was prompted to complete a security check. However, to my surprise, I discovered that my account had been disabled by Facebook without providing any specific reason. Despite trying to appeal this decision, I have been unsuccessful in my attempts. I initially created my account using my phone number 8 years ago, not an email address. Now, Facebook is requesting an appeal through an email address that is not associated with my account. Even when I tried to appeal using my personal email, I was still denied access. I am currently locked out and unable to make further appeals. I suspect my account may have been compromised before this occurred, which led me to change my password. Unfortunately, my Instagram account, linked to Facebook, has also been disabled. Losing access to these accounts means losing precious memories of my children and late relatives. I believe someone may have maliciously orchestrated this situation to have me blocked. I kindly ask for assistance in reactivating my accounts. Your help would be greatly appreciated.

My name is Steve B. I have around 90 FB pages, all named bustednewspaper+ county. Recently, I discovered I was blocked for spamming. I am unsure about this and would appreciate further clarification. We have paid for promoting many pages, including mugshot images, as we operate a mugshot site that only publishes public record information. Despite this, I have been blocked. If this block is permanent, I believe a refund for the promotional fees should be issued. With a combined 300K FB followers who rely on our content, it is important for them to access public arrest records in their communities. Blocking us from sharing this information seems unjust, especially after accepting payment for promotions. If possible, allowing us to make one more post to inform our followers how to contact us would be greatly appreciated. I look forward to hearing back regarding this matter. Thank you.

On the afternoon of May 22, [redacted], in Mexico City, I was online and working on my computer logged into my Facebook account as usual. At 16:45, I received an email notification that I had been removed from Info Grafico by Sebastián Castorena on Facebook Business Manager. This action was completely inaccurate as I am the owner of the Business Account and would not remove access to myself. I immediately changed my password to secure my account, but continued to receive notifications of pages being tampered with. There was even activity logged from Houston, Texas, despite me being in Mexico City. My profile picture was changed, and when I tried to change my password again, I was prompted to provide a picture ID for verification. This unauthorized activity led to my account being disabled by Facebook for a violation of Community Standards, which I did not commit. I have evidence, including email notifications and log activities, proving that my account was accessed from Houston, Texas, while I was in Mexico City. I urgently need to regain access to my pages and business accounts, and would like to download all my information if possible.

Hello team, I encountered an issue while signing up for the Drizly app using Facebook where my account was inaccessible due to inappropriate content. I'm unable to verify my account or change the phone number associated with it, which is an old UK number. Unfortunately, I am now locked out of my Facebook account and unable to receive the verification code. Access to Facebook is crucial for staying connected with family and friends during COVID, as well as managing business pages for Ava and eStory. The email linked to my Facebook account is [redacted], and my name is Jb Malzac (Jean-Benoit MALZAC). I would appreciate any assistance you can provide.

I have contacted Firstly get human three times regarding my issue, but I have not received a response. I have been unfairly blocked out of Facebook since Monday afternoon. I keep seeing a message asking for a mobile number to send a code, but I haven't received any codes. The site shows a red warning saying I've tried too many times and need to wait 24 hours, but it hasn't allowed me to proceed. I am seeking a resolution to my problem and wish to regain access to Facebook. I also expect an apology from Facebook since I have not violated any rules. I would appreciate Get Human's assistance in resolving this matter. My email address is [redacted]

I recently got a notification from Facebook that my account has been temporarily locked for security reasons. I followed the instructions provided to restore it, which involved uploading a photo ID. Initially, I tried verifying my ID via email but did not receive any responses. I suspect I may have disabled the email notifications due to the high volume of alerts I was getting. This could be the reason why I am not receiving instructions from Facebook. After uploading my photo ID, Facebook asked for an email account that only I can access. Since I only have one email address, I used the same one as before, thinking any response would not be sent through my Facebook account. However, I have not heard back from Facebook yet, and I need to access the messages on my account. I am unsure about what steps to take next.

I came across a [redacted] Fleetwood Revolution 40D listed for sale by New Kent Falcons on a marketplace platform. After contacting them, I was directed to communicate with someone named Nicolle Simmons via email at [redacted] She claimed that Global Freight Carriers Inc. was overseeing the sale and requested my contact information. Unfortunately, it turned out to be a scam. They instructed me to wire $21,[redacted].00 to Cross River Bank through Coinbase for a secure deposit, but it was a fraudulent scheme. The details provided were Coinbase acct. # [redacted]8, order ID# [redacted]50, Cross River Bank ABA/RIN # [redacted]91. Further investigation revealed New Kent Falcons, led by Ethan Moran, as a fraudulent group. I wish I had checked reviews before proceeding. Coinbase now demands additional fees in digital currency for cancellation, but I am unsure if they are also part of the scam. This site urgently needs to be taken down to prevent further deception.

The Facebook account owned by Lady Sylvia Loch has been compromised and the process to upload her passport was unsuccessful as only one page could be uploaded with the picture. The uploaded page indicated Sylvia Hawkins, while the subsequent page clarified that she is professionally known as Sylvia Loch. Due to this hacking incident, she has lost ten years' worth of teaching posts from her Facebook group. It seems evident that her account was hacked given the unfamiliar IP address login and the fact that her account predominantly focused on horses before. It is crucial that the issue is rectified promptly. Lady Sylvia Loch, a renowned trainer and author of eight books with a Facebook group of over 17,[redacted] members, has lost all her content. Assistance is urgently needed to address this matter. Requests for further passport documentation will be gladly fulfilled if required. Kindly reach out to her for resolution.

I am frustrated with being locked out of my account. Due to traveling and needing to use a VPN, I encounter issues with logging in as the countries I connect through vary. Despite my lack of explicit language, I am truly dissatisfied with the situation. I have provided the necessary credentials and feel entitled to access my account. Working in different countries, including communist ones, requires me to adjust various details about myself, which can be challenging. Dealing with these security measures at home on top of that is overwhelming. Unfortunately, not owning a smartphone or laptop means my device is often not recognized. Accessing my account feels like a constant struggle, compounded by similar issues with my Gmail accounts while abroad.

Dear Customer Support Team, I am writing to report a serious issue with my Facebook account that was disabled on 12-6. My profile was hacked, and the person changed both my profile picture and cover photo to images of ISIS leaders. This is incredibly distressing to me as I strongly oppose ISIS and have never supported them in any way. Despite providing my government ID multiple times as requested by Facebook, my account remains locked. I urge you to review my account activity thoroughly, as all my posts, messages, comments, and likes will attest to my stance against ISIS. To complicate matters further, the hacker also gained access to my email account. Here are my account details for your reference: - Account email: [redacted] - Account Name: Qusay Mazin - Correct Date of Birth: 09-05-[redacted] (ID erroneously states 19 instead of 9) I am prepared to offer any additional information required to resolve this matter promptly. My Facebook account holds cherished memories, and I am eager to regain access. Your prompt assistance would be greatly appreciated. Thank you for your attention to this urgent matter. Best regards, Qusay Mazin

I am experiencing an issue where I have not received the six-digit code you sent to my phone number. Consequently, I am unable to log in to my account. Despite attempting on June 11, [redacted], and reaching out to Facebook via email for assistance, I have not received any approval code. Could you please assist me with regaining access to my Facebook account? If there is any additional information needed from me to facilitate my login, I am willing to provide it. Thank you for resolving this matter promptly.

Hello, We are experiencing issues sharing our official website and email on our Facebook Page. Our previous page, which belonged to the same company, was blocked because a colleague ordered likes from a third-party site without our knowledge. We realized this was a mistake and understand the importance of promoting the page through official Facebook channels like promoting a page or post. We want to rectify the situation and comply with Community Standards. However, our official website and email are currently blocked from being posted on the Page's Info section. They are not directly linked to Facebook but are independent mediums that we still wish to share content between. If there is a way to unblock our official site and email, we would appreciate your assistance. Otherwise, we may need to cease using Facebook for our business. Thank you for your help.