My account has been hacked under the email address of (*****@***.com) an account in Eng...

GetHuman4962665's Recover Hacked Account issue with Facebook from June 2020

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Before contacting them, items GetHuman4962665 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4962665's own words
My account has been hacked under the email address of (*****@***.com) an account in England (Purley) has a hold of my account and my * instagram accounts, and I cant seem to get back into them. I've tried everything but as soon as I log into the account they log me out or change the password. On facebook in the settings, privacy section, I cant seem to log them out, they seem to be on their permanently. Its gotten to the point when I log in, and wait for the *-digit security password even though the number is correct it doesn't text me so I can no longer get a hold of the account. Can you please help me

GetHuman4962665 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4962665
Jun 17th, 2020 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 171920 others
0 customers following this

Timeline

GetHuman4962665 started working on this issue
Jun 17th 1:28pm
GetHuman4962665 indicated the issue is not fixed yet.
Jun 17th 9:29pm