Facebook Customer Service Issues

Since being hacked, I've had to change my password three times. Facebook keeps locking me out of Marketplace daily, claiming my ads don't meet community standards. I used to receive notifications to appeal, but now I only see an error message saying I'm suspended. Resetting the app works temporarily, but the issue reoccurs the next day. I need help resolving this problem as I've been locked out all weekend without a response from Facebook. Thank you. Best regards, Darryl T.

Hello, my name is Marcelino. I've been a fan of "The Sopranos" for years and initially created my account over a decade ago using the nickname "Marcelino Soprano." I've consistently used the same email and phone number. Recently, I've been unable to access my account as it now requires an ID matching the last name "Soprano," which is a nickname, not my real last name. I've provided my ID, but there's a conflict due to the nickname. This is concerning as I have cherished pictures of my son stored in that account. Your help in resolving this matter would be greatly appreciated. Thank you.

My friend's sister's account has been hacked, and the phone number linked to her Facebook account has been changed. Her username is Mary Muhammad Wase. She is wearing a pink gown in her profile picture. She is currently unable to log in, and we are unable to locate her account as we do not have the hacker's number. Please assist us in resetting the phone number to [redacted] so we can reset the password. Thank you for your help.

My personal Facebook account has been disabled. I have been emailing Facebook for the last week, but I have not received any replies. I am now exploring different options to reactivate my account. Being unable to contact my family due to my disabled account is very distressing for me. I am hopeful that my account will be reinstated this time. I kindly request your assistance in reactivating my account as it is essential for me. I possess all the necessary information related to my account. Please consider my plea to reactivate my account. I am looking forward to a prompt response.

Hello, I have been unable to access my account since June 1st. When I attempt to log in and need to confirm my identity by receiving a code via email, I no longer have access to the email linked to my account. I have tried the 3 trusted contacts method ten days ago, but have not received any response on the new email address provided. I have checked all folders including junk and spam. When I try the procedure again, I receive a message that the email address is already in use, but I haven't received any email to start the recovery procedure. I have filled out numerous forms on the Facebook help center with no response. How can I regain access to my account? Thank you for your help.

I am in need of help. Recently, I have faced harassment, threats, and extortion by a group of individuals in Phoenix, AZ. They have targeted me because of false information and their beliefs. I feel like these actions have gone too far. I intend to provide the FBI with more details about these individuals and their terrorizing tactics. I am also trying to trace the sender of a picture of me and my mom, whom I haven't seen in 36 years. This picture was sent to me without my knowledge, and I do not know who could have access to it. I am seeking assistance and would like to speak to someone about this matter. You can reach me at [redacted] or email me at [redacted] Thank you. Norman S. C. Ashby

Hello, I'm Akram Ali Jatoi. Last night, someone attempted to memorialize my Facebook account with inaccurate information. I've provided my authentic ID card proofs as the account owner, but I'm still unable to regain access. Please assist in recovering my Facebook account. Below are my details: Full Name: Akram Ali Jatoi Email address: [redacted] Date of Birth: 2-3-[redacted] Thank you.

I need assistance logging into my Facebook account. It has been a while, and the phone number associated with the account is obsolete. The individuals I was supposed to contact as part of the verification process are unreachable. Although I have access to the email linked to the account and have changed the password, I am still unable to log in, causing frustration. To prove my identity, I submitted my ID, but I am uncertain if this will suffice, especially considering recent activity that triggered a lockdown on the account. There is a possibility that even my ID might not be deemed sufficient, which is worrying. Attempts to seek help via the forums were hindered by a glitch preventing me from posting my query. Seeking assistance here for a direct contact to resolve the login issue or receive reassurance of a resolution.

I am having trouble with the Login Approvals code on my Facebook account. A week ago, I got logged out and lost access. Every time I try to log in, I'm supposed to receive a six-digit authentication code on my phone, but I haven't been getting it. Despite sending requests to Facebook multiple times, I haven't heard back. I remember my account's name and password, but without the approval code, I can't log in. I still have my mobile phone. I did send a photo to verify my identity, but haven't received a response from Facebook to regain access. I am wondering if my account is lost and if there are any other ways to recover it. I really need help solving this issue so I can use my Facebook account again.

I have been struggling to access my Facebook account recently due to unknown reasons. Despite verifying it through email and two-step verification, I was frustrated when asked to upload my photo ID. Though hesitant, I submitted it as requested, with the promise of an email follow-up. However, it has been three days, and I am yet to receive any communication or regain access to my account. The account in question belongs to Nick Fields in Cincinnati. I am seeking assistance on how to proceed and resolve this matter promptly.

On May 31st, at 12:03 am, my Facebook personal account was hacked, leading to a compromise of my business page. Upon attempting to access my account on June 1st around 7:30 am, I discovered that my password had been changed. Following unsuccessful login attempts, I contacted Facebook through their website to report the hack. They requested proof of identity, to which I provided my Florida driver's license. Subsequently, my account was disabled, and my Instagram, Messenger, and Square Up accounts disappeared without a trace. Despite multiple attempts to reach out via Twitter, I have not received any response. I also noticed unauthorized transactions on my Amex business credit card, Amazon account, and PayPal account. Just yesterday, when I searched for my business name online, I found a post on my business account promoting the sale of Covid-19 masks. This situation has severely impacted my ability to communicate with clients and is a clear violation of privacy. It appears that Facebook's security measures may not be as robust as advertised.

We urgently need assistance from Facebook. My wife's personal profile, Marcell Cooper Carstens, has been hacked, and now we cannot access her business page. Despite multiple appeals and disputes, we have not been successful in regaining access. This situation is significantly impacting our income and business prospects. It has hindered her ability to register with UBU mobile loyalty wallet as a node since she can only register as a vendor now. We believe Facebook should be able to resolve this matter, as she was a victim of hacking and did not engage in any wrongful activity on her business page, Heart to Heart Gifts. She has followed all of Facebook's instructions, but her personal page remains inaccessible, and she did not realize the importance of appointing an admin for the business page. If necessary, I am willing to be added as an admin, as her mother, Ina Cooper, is already a moderator on the page. We implore someone to escalate this issue to a higher authority who can assist us promptly. This situation has greatly impacted our livelihood, and we desperately seek resolution.

I have been dealing with corrupt government and county employees. I reside at [redacted] Foxwood Drive in Crossville, TN. I have been informed that there is an RFID chip implanted in me, and I am surrounded by individuals from the TN state, UT, TCAT, programmers, FCC, advertising, NASA, and individuals from the Winnridge subdivision, which includes Steven Universe. There have been illegal activities including theft, hacking, tracking, robbery, and collaboration with various agencies for criminal activities. I believe there are serious issues with misuse of state funds and dangerous explosives in the neighborhood. I have had problems with my phone and internet being compromised, and I suspect I am being used as a spy, along with others in Crossville. This has been ongoing for quite some time, and I have gathered substantial evidence. If anyone can help, please reach out. Thank you.

I am having trouble logging into my account and need assistance urgently as I have volunteered for a nearby fire emergency and need to communicate through Facebook. The email linked to my account is inactive for 4 years, and when I try to reset my password, the instructions are sent to the old email, not my current one ([redacted]). I suspect I may have two accounts, as well as two messenger accounts. A friend has also pointed this out to me. I need to discuss the possibility of removing old content or potentially creating a new account with someone over the phone. I manage four private groups on Facebook and want to ensure their safety. Apologies for the lengthy message. Thank you, Tina.

As a music artist, I recently decided to create a Facebook account to utilize the business manager feature. However, I encountered issues when trying to set up the business manager account. Despite repeatedly attempting to submit the required information, I faced errors without any specific details provided. Consequently, my account was disabled. Subsequently, I tried creating a new account, which was promptly disabled, possibly due to being from the same device. I followed the ID verification process but was informed that due to reduced staff availability caused by the pandemic, there may be delays in reviewing the submitted information. I am eager to start running ads through ad manager and business manager to support my music business. With no means to contact Facebook for assistance, I am at a loss. I appreciate any help in resolving this matter promptly.

June 13, [redacted] The Manager Facebook Dear Sir, I require your assistance in recovering my Facebook Account. I am reluctant to create a new account as I wish to preserve my existing album photos and contacts. On June 12, [redacted], around 9 p.m., I encountered a login issue with my account. Despite entering my email [redacted] for recovery, the system prompted me to provide a cell phone number. After using [redacted]4 to regain access, I discovered that all my contacts were lost, and my album photos were missing. I wish to revert to my original login details [redacted] instead of using my cell phone number [redacted]4 for login. Below are my Facebook Account Details: Facebook Account: Noel Menion Facebook Log in Account: [redacted] Email Address Registered: [redacted] Sincerely, N.P. Menion Tagbina, Surigao del Sur, Philippines Email: [redacted] Contact No.: +[redacted]84

I encountered an issue after posting on a page I'm a member of, where a message flashed briefly, causing my account to lock. Upon trying to re-enter, I was prompted to verify my account with a code sent via text. However, the code provided was deemed invalid or expired. Repeated attempts to receive a new code proved unsuccessful, leading to an error message preventing me from requesting another code for 24 hours. Despite waiting the designated time, no new code was received. In an effort to regain access, I reached out to Facebook for support, but did not receive a response. As my business relies on my Facebook account, the situation is adversely affecting my operations. I managed to verify my identity through alternate profiles, but when prompted to change my password, encountered difficulties due to a requirement to add a phone number, which is not possible while my account is blocked.

Instagram is requesting that I verify my account ownership upon login, but I am unable to do so as the email associated with the account has been compromised. Unfortunately, I am unable to retrieve access to this email or update my email address within Instagram's settings. This lack of access is incredibly frustrating, as I am now completely locked out of my account. Despite my efforts, I have been unable to find a way to reach out to support or find a solution online. I am concerned about losing access to my account, which holds valuable posts and conversations. I am reaching out for assistance in resolving this issue, as it seems impossible to regain access to my account under the current circumstances. Thank you for any help you can provide.

Hello, I'm Kamp Welch. I have three Facebook pages for myself and one for The Tawn Mastrey Foundation. While in the process of arranging ads with Facebook, I misplaced my Visa card. I have informed Facebook about this issue. I have ordered a new card and will update Facebook with the new card details once it arrives. I hope to continue our successful arrangement and do not wish to lose my account. I deactivated the missing card but nothing else related to banking is missing. I will provide the new card information in approximately 5-6 days. Apologies for any inconvenience this may have caused. I realized my card was missing when I went to a grocery store. Thank you for your understanding. Sincerely, Kamp DW Welch

I believe my Facebook account has been hacked. My usual password no longer works, and the associated email is also inaccessible. The recovery information has been altered, except for the email address. Despite multiple attempts to send my ID for verification, the system kept saying the account wasn't disabled. Initially, I believed it was disabled, but upon realizing it may have been hacked, I tried again. Now, the disable appeal form states too much time has passed to review an appeal. The reason for disablement is impersonation, but I have had this account for 12 years and can provide various proofs like names of friends, old emails, phone numbers, as well as photos of my wife and kids. There are also precious voice and video recordings of my deceased son that I urgently need. How can I appeal through another method?