On May **st. at **:** am someone hacked my facebook personal account and compromised my...

GetHuman-lolio's Recover Hacked Account issue with Facebook from June 2020

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Before contacting them, items GetHuman-lolio may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-lolio's own words
On May **st. at **:** am someone hacked my facebook personal account and compromised my business page. When I tried accessing my account June *st at approximately *:**am my password was changed. After making several failed attempts, I contacted FB via their site and filed a hacked report. I was asked for proof of identity and I provide my Fla. driver's lic. and then after providing my id, my account went to disabled, my instagram, messenger and Square Up account vanished. I have not been able to get anyone to respond, I have even tried through twitter and no answer. Then my Amex business credit card was charged, my Amazon account was used to charge for play station digital cards and my Paypal account was used as well. Just yesterday I googled my business name and noticed that someone posted on my business account a post selling Covid-** masks. My business name is being compromised and b*c I don't have access to my account I can not advise my client of what is going on. This is definitely a breach of privacy agreement, and obviously facebook's security is not as safe as they claim it to be.

GetHuman-lolio did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-lolio
Jun 12th, 2020 - 4 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 174369 others
0 customers following this

Timeline

GetHuman-lolio started working on this issue
Jun 12th 3:36am
GetHuman-lolio indicated the issue is not fixed yet.
Jun 12th 10:30am
GetHuman-lolio indicated the issue is not fixed yet.
Jun 12th 10:38am