Facebook Customer Service Issues

My account has been hacked and deactivated after allegedly sending inappropriate content to my friends. I received a message from a friend on Discord mentioning this, and my Instagram account was also compromised with the password being changed. Both accounts are linked, and despite trying to verify my ID on Facebook to regain access, I was unsuccessful. I received a message stating that due to the current pandemic situation, they are unable to assist. I urgently need to speak with a human support representative at Facebook to resolve this issue and recover my accounts as they contain crucial information. This is extremely urgent, and I cannot wait due to the circumstances mentioned.

I have forgotten my Facebook password. When attempting to reset it, I am unable to receive the temporary code sent to my phone. My sign-in email is no longer valid, and my current email is [redacted] Please assist in getting the reset code to my phone [redacted]. The number you have on file has a 1 in front of it, which might be causing the issue as unnecessary for cell phones. I believe this is why I am not receiving the codes. Kindly help as this is my only way to receive the reset code. Ken Rockas.

Please fix [redacted]'s Facebook account today. Create a new Facebook account for the same email address for Tanya Wilson. Please reactivate the blocked Facebook account today. Thank you for your help.

My page, Tyebookie Thomas, was hacked. I am Tylette Thomas. The hacker posted a picture of my license that I shared two years ago when I got it. They added their email to my account, but my phone number, [redacted], is listed. I haven't received the recovery codes. I sent my license, card, W2, work ID picture as proof. Nobody is reaching out on my sister's email. The hacker is requesting money from people via Messenger from my account.

Hello, I am a senior citizen from the UK operating a small home business. My name is David F., and my contact number is [redacted]5. I am reaching out because my Facebook account, facebook.com/david.fenton.[redacted], has been disabled even after I appealed and it was reviewed. I am unsure of the exact reason for the disablement, as I run a legitimate business and not involved in multi-level marketing as indicated in the notice from business.facebook. I clarify that I am an affiliate for a few companies through clickbank and promote their products. I need assistance in understanding the issue and resolving it promptly. The closure of my personal and group account, The Business Development Group, has impacted my ability to earn a living through commissions. I am worried that my account might have been compromised, leading to its closure.

Today, Facebook deactivated my account while I was sharing music content on my DJ page. They require account verification to appeal, but I can't do this as the phone number linked is outdated. I've tried contacting Facebook with ID proof, but it always leads back to the same verification step. Without resolving this, I can't access the help desk or my music and personal pages on the platform. I'm stuck and need help to regain access.

My account was suddenly disabled without any explanation. I set up an account for Martin Nikolov using my Google email [redacted] Everything was running smoothly until today. I tried to connect with a friend, and I received a notification stating that my account was disabled. I was asked to provide a phone number for a confirmation process. I followed the security check steps as requested, including submitting a video to prove I am a real person. When I attempted to appeal this decision, I encountered an error message stating, "Your Information Cannot be submitted." Due to COVID-19, the resources for resolving this issue seem limited. I did manage to provide my ID card and information through Security Checks Preventing Login. It is crucial for me to regain access to my Facebook account, as I am genuinely not engaging in any fraudulent activities.

For over ten days now, since June 20th, whenever I try to post in any of the nearly dozen Facebook groups I manage about Portugal (and Spain), online spirituality, the LGBT community in Spain, etc., I keep receiving this message restricting my activity due to potential spam concerns. Despite reporting the issue to Facebook multiple times through the provided link, I have not received any response. This limitation is having a severe impact on the engagement and vitality of my groups, which collectively reach close to a million people.

Our situation is that the only administrator for our business page has passed away. We are trying to claim ownership of the page because a client originally created it for our boss, and now we are unable to update important information. The page contains the wrong physical address, and messages from clients go unanswered. We are prepared to work with Facebook to resolve this issue by confirming our business details and gaining administrative access to the page. This situation is negatively impacting our business, and we seek either control of the page or its removal to avoid further complications.

Hello, I need assistance resolving an issue with my FB business page creation. I started an online business called PATAG Mouse Pads and set up a business manager account for it. I am the sole user/admin of this account and linked a business email to it. I added the FB page to an ad account within the business manager. However, this morning, July 2, [redacted], my ad account was disabled without clear reasons. Facebook requires business verification to report the disabled ad account, so I tried to remove the linked page and its members from the business manager. Unfortunately, I mistakenly removed myself as an admin before unlinking the page. Now I am unable to access my own FB page. I created a new page with the same name, hoping to merge them, but the original issue is preventing this process. I urgently need to regain access to my account as I have promotional materials with the vanity link to the original FB page. Thank you for your help.

My daughter's Facebook account was restricted due to a harmless comment she made on my post mentioning Russians. I am concerned about the scrutiny she faced for expressing her views, especially when the real issue should be monitoring and preventing Russian interference on social media platforms like Facebook. I have personally experienced hacking incidents involving Russians targeting my accounts and identities, making me cautious about trusting Russian content online. The comment in question was merely an innocent inside joke between my daughter and me, reflecting my apprehensions about Russian influence. It is unfair to penalize her instead of addressing the broader problem of fake Russian accounts spreading misinformation. I seek clarification on this matter as it seems unjust and misdirected. Thank you for looking into this issue.

I'm currently dealing with a situation where I can't access my Facebook account that I haven't used in a while. I managed to reset the password through email, but now I need friends to verify my identity to log back in. The issue is these selected friends are no longer in contact with me, and only one of them is active on Facebook. I tried uploading my passport as an alternative verification method a few days ago, but I haven't heard back from Facebook nor regained access to my account. I'm trying to retrieve some photos of my late wife from my account. If anyone has advice on what steps I should take to resolve this issue, I would greatly appreciate it.

Hello, I am reaching out because my account has been deactivated. I am unsure if this was a mistake or due to errors on my part. I acknowledge any mistakes and assure you they will not be repeated. I am pleading for your assistance in recovering my account. This account has been a part of my life for 10 years and holds numerous memories and friendships that are important to me. Details: - Full name on Facebook: Amir Ted - Email address: [redacted] - Phone number: [redacted]63 - Date of birth on account: February 22, [redacted] - Location: Oran - Occupation: Lawyer - Friends: 59 - Page: "باسم الحب" with over 10,[redacted] subscribers - Trusted contacts: Ana Amir (amir ted), Amine Zac, Aimen Minou I kindly request a review of my information to confirm my ownership of the account and reconsider the deactivation. Your help in restoring my account would be greatly appreciated. Thank you.

When attempting to log into my account, I encounter the message, "Keep your account secure. It looks like a change has occurred on your account. We will assist you in changing your password and review recent changes to your account: 1. Password 2. Recently added applications." After clicking continue, I am directed to a page to set a new password. However, upon entering my new password, an error message stating "something went wrong" appears. Despite trying various solutions found in forums, the issue persists across all devices and browsers. When trying via the Facebook Android app, I receive an "Unknown error" message when entering a new password on the "Create a New Password" window. It seems the problem cannot be resolved from a user's end. I kindly request assistance from the developers to regain access to my account. Thanks, D G Shivu

About three months ago, my account was blocked and later reinstated by Facebook. I was informed that my account had been hacked by someone in Turkey. However, I am unsure why I have been blocked again now, as I do not post anything inappropriate or hateful. I suspect it could be related to a relative who may have a fake account reporting me through mutual friends. It is crucial for me to have access to my account as I manage my business and non-profit pages through Facebook. I kindly request assistance from Facebook to investigate the reason for the block and verify if the reporting account is legitimate. Thank you for your help.

Dear Facebook team, I regularly use my account for browsing Facebook, watching videos, and engaging with friends. Unfortunately, a few days ago, I clicked on a link promising a free in-game item which led to my account being hacked. The hacker has since violated Facebook's community guidelines using my account without my knowledge. I value my account as it holds important data and connections with friends. I have the phone number and email associated with the account which serve as my proof of ownership. I request your assistance in reclaiming my account and ensuring it is not disabled due to activities I did not participate in. Thank you for your help.

I need to report that my son, my family, and I are experiencing harassment and bullying on your site due to false information from a customer named Lizeth Morocho. This situation is damaging to my professional reputation as a licensed individual named Rachelle Bush. Lizeth has posted erroneous information, including a picture of my son, who is in the military and a registered nurse, trying to recover from a case involving her. I have concrete evidence to disprove her claims and believe this type of content should not be allowed on your platform. I enjoy using your site but request that you address this issue promptly. I am seeking legal advice, but I wanted to give your site an opportunity to remove the post before taking further action. Thank you, Rachelle Bush MSRN.

I recently received an email stating that our Facebook page, NCBeerGuys, violated Community Standards. We want to clarify that we have never engaged in any of the described activities. Our page, dedicated to sharing news about North Carolina Breweries, has been active for over 8 years, and we strictly post content from credible sources. While we did change the main page name to my personal name due to Facebook regulations, the content and purpose of the page have remained the same.

My AOL email account was hacked on 6/23. On 6/26, I learned about unauthorized emails being sent from my account. By 6/27, my Facebook was erased, and Instagram locked me out. Fortunately, we managed to regain access to my son's Xbox account that was also compromised. I suspect I know who hacked my accounts based on an email from Facebook notifying me of account changes. Unfortunately, the link to rectify the situation had expired when I tried to use it. Upon checking my sent messages, I discovered a "test" email sent to an unfamiliar recipient on 6/23 at 12:27 am. The IP address associated with my hacked Facebook account is from Georgia, aligning with the location of the person who sent the suspicious email. Currently, I am locked out of my Facebook and Instagram accounts due to the passwords being reset.

I experienced two hacking incidents within the same day about a month ago. During the second attempt to recover my account, I repeatedly clicked on the "resend code" option for resetting my password via my phone number. Despite not receiving any codes, my account was blocked for 24 hours, which extended to 5 days. After this period, I successfully requested a new code to access my account. However, Facebook then requested my ID information for additional security measures. I provided this promptly, but due to limited staff availability during Covid-19, my account remains inaccessible. It has been a month, and I urgently need access. My name on Facebook is Alexane C., and my original email "[redacted]" is no longer active. I now solely rely on my phone number (+[redacted] 11 [redacted] [redacted]) for account access. Despite numerous emails to Facebook without any response, I am eager to regain access to my account and data. Thank you for any assistance you can provide.