Facebook account locked, they think I am younger than ** years old, which is wrong

GetHuman-merkaa's customer service issue with Facebook from May 2020

Help with my Facebook issue
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The issue in GetHuman-merkaa's own words
I was trying to find where I can turn to, whom I can write to. ... My facebook and instagram account is locked because somehow they think that I am younger than ** years old. I have had my facebook account almost ** years. And I am ** years old. I have sent my documents several times to facebook and instagram but I only get the same andwer that they cannot accept my documents: "We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account. "**It seems to me that I get this answer from computer or robit. I would like to contact a real person. My email: *****@***.com
The do not accept my documents. They think that I am younger than ** years old, although I am ** years old.
I want my accounts to be unlocked
I think that almost ** years
I tried gethuman.com, but they want ** dollars for it
How GetHuman-merkaa fixed the problem

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Customer service issue
Reported by GetHuman-merkaa
May 27th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 182481 others
0 customers following this

Timeline

GetHuman-merkaa started working on this issue
May 27th, 2020 6:11pm
GetHuman-merkaa indicated the issue is not fixed yet.
May 28th, 2020 4:18am
GetHuman-merkaa indicated the issue is not fixed yet.
May 28th, 2020 4:24am

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