My Facebook Account was Hacked exactly on April **, ****. I received a message on my ph...

GetHuman-tosinrea's Recover Hacked Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-tosinrea may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-tosinrea's own words
My Facebook Account was Hacked exactly on April **, ****. I received a message on my phone of a code. And like **:**GMT i received a call from anonymous line claiming to call from my children school that there is a meeting which he requested for the Code sent to me. Since then my account has been hacked. *Details of the account are these:*Current name on account: BOLANLE FOLORUNSHO*Date join Facebook: DECEMBER *****LIVES- In Akure Nigeria*From- Owo Nigeria*gender: MALE*date of birth: **th May *****Work: Managing director at Steph sunny Nigeria limited.*PHONE NO USED TO REGISTER THE ACCOUNT IS: ***************But i think the phone no has been changed by the hacker.*Day the account was hacked: APRIL ** *****CODE USED TO HACKED: *******FACEBOOK CODE THEN: H**Q*Fsn*Sr**REQUEST: *I WANT THIS ACCOUNT TO BE RESET TO DEFAULT LIKE WHEN I FIRSTLY REGISTERED IT IN ****. if reset to my previous phone no, i will reclaim it.**Thanks*Folorunsho bolanle

GetHuman-tosinrea did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-tosinrea
May 27th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 182378 others
0 customers following this

Timeline

GetHuman-tosinrea started working on this issue
May 27th, 2020 11:04am