I changed my phone number and email address and now Im unrecognized on messenger and Fa...

GetHuman4873543's customer service issue with Facebook from May 2020

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The issue in GetHuman4873543's own words
I changed my phone number and email address and now Im unrecognized on messenger and Facebook as if I created a new account. I don't want to start over again. I just need access to my account to change and update my information. I need my original profile and have all the info I need to prove who I am. This shouldn't be so complicated. I cant even find a number to speak to an agent about this. What I do not understand is I was in my account * days ago and everything was fine until I had trouble with my phone and had to get AT&T to do a hard reset on my phone. That shouldn't effect my Facebook account. My old number was *** *** ****. I had it changed to *** *** ****. My old email address was *****@***.com. It was hacked so I changed my email to *****@***.com. I need to know why my messenger and Facebook account looks like a ghost town. Please answer

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Facebook

Customer service issue
Reported by GetHuman4873543
May 26th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 182987 others
0 customers following this

Timeline

GetHuman4873543 started working on this issue
May 26th, 2020 9:52pm