Account email address: *****@***.com**Name: Thomas Hindley**At about **:**pm UK time on...

GetHuman4866635's Recover Hacked Account issue with Facebook from May 2020

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Before contacting them, items GetHuman4866635 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4866635's own words
Account email address: *****@***.com**Name: Thomas Hindley**At about **:**pm UK time on Friday the **nd of May whilst I was in bed someone gained access to my Facebook account, using the email address *****@***.com and resetting my password to gain access and then post inappropriate content in my name. This is an email address that I have not had access to or used for a number of years. I know that they changed my profile picture to something inappropriate and that I do not have any affiliation to. My facebook account was then disabled. According to the emails that facebook sent to me this was done by someone in London, I live *** miles away in the north of England, have no reason to be in London, and under the current coronavirus regulations it would be illegal for me to be in London. I initially tried resolving this internally using the Facebook help centre and got as far as sending them a picture of my ID but then got the message that my account is disabled and the decision has been reviewed and cannot be reversed without them asking for any additional information. I have since tried numerous different ways through the Facebook help centre, such as submitting an appeal but keep getting the same message and cannot get any further with it. I have sent an email to *****@***.com and *****@***.com both on Saturday the **rd of May but as yet have had no reply or even any confirmation that these emails have been received or looked at so I am a bit stuck. I would like to get my account back so that I can repair whatever damage might have been done and secure the account so that I can continue using it, or at least get access again so that I can download the photographs that I have on there because there are a lot of personal memories on there that I would like to get back.

GetHuman4866635 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4866635
May 25th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 183176 others
0 customers following this

Timeline

GetHuman4866635 started working on this issue
May 25th, 2020 9:10am

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