Facebook Customer Service Issues

Dear all, My account belonging to Ahmed Bediar has been hacked. The hacker changed all access details including the email to [redacted] and the phone number to +[redacted]92. The account name was altered to Ahmed Munir. I have tried unsuccessfully to recover the password and even attempted to use trusted contacts such as Reham Rohim, Sherief Bediar, and Ramy El Safty for recovery, but no codes were sent to them. I also asked close friends to help report the account as hacked. Attached is my Egyptian National ID in Arabic with the name أحمد محمد عمر بدير and address at 55 اسكان رابعه العدويه مدينه نصر اول . القاهره, National ID: [redacted][redacted], Date of birth: 27/08/[redacted]. I request to check the account history back to its creation in 2[redacted] under the email [redacted], and verify the date of birth and location linked to the National ID as my home address. For any further data or clarification required, please contact me promptly.

Hey everyone, I recently started a "page likes" campaign that got approved and is running smoothly. The issue I'm encountering is with the discrepancies in the amount spent. The campaign shows that I've spent $8.59, but the payment method section indicates a due amount of $14.69. Additionally, the real-time metrics on my page don't match the statistics in my Facebook ad account. Moreover, the interest suggestions tab is malfunctioning. When I hover over it, the button turns blue, but it doesn't respond when clicked. I've tried clearing cookies multiple times, yet the problems persist. I'd appreciate any assistance in resolving these issues.

Hello, I am unsure who to contact at this point. In previous emails, I have outlined my issue regarding the access to my main profile which has been disabled. I am being asked to verify via SMS. The problem is specific to my profile under the name Listorto Pietro. I have two accounts, but the one I am referring to is my primary profile where I have stored all my photos from [redacted] till date. The issue arises as I am asked to verify via SMS on two old numbers, +[redacted]84 and +[redacted]99, which I no longer have access to. I had not updated my phone number on the profile, and now the correct number is +[redacted]73. I am hoping there is an alternative solution to regain access to my main profile which holds important aspects of my life. I am open to providing my identity card and screenshots to prove my authenticity. Your help in addressing this matter and restoring access to my main profile would be greatly appreciated. Thank you.

Dear Sir/Madam, My name is Junaid Ahmed from India, working as a freelance tutor for Brainfuse Corporation. I recently experienced a security breach on my Facebook account under the name Junaid Ahmed and email [redacted] After unwittingly clicking on a suspicious link (pastelink.net/1metu) related to PUBG Mobile and entering my login credentials, an intruder from Indonesia took control of my account. Subsequently, an inappropriate profile photo was posted against Facebook's policies, resulting in the account being disabled. Notably, my Facebook account is associated with Instagram, PUBG Mobile, 'Scent in India' business page, and 'Nowgong College, Nagaon' page. Regrettably, the unauthorized access prevents me from managing these pages. I am committed to rectifying any unauthorized content posted by the hacker and ensuring compliance with Facebook's Terms and Conditions. I am seeking urgent assistance in recovering my account. Thank you.

My personal account was disabled because I unknowingly posted content on my business page that violated intellectual property rules. I received warnings in the past about potential consequences for violating rules, but I misunderstood what "violate" meant. Our Canadian radio station's page encourages cute animal videos, and I wrongly believed that since our page is non-monetized, posting videos owned by others was acceptable as long as we weren't making money. I now realize this is not valid under "fair use." In retrospect, I should have familiarized myself with copyright laws as our page grew. I genuinely value my personal account of 13 years and the connections made through it. I am willing to rectify my mistake, even considering a fine, though the current pandemic has impacted our local business. I seek guidance on how to regain access to my personal account, which has nearly [redacted],[redacted] followers. I have consulted a lawyer to understand the errors and ensure they are not repeated. I humbly acknowledge my oversight and hope to resolve this issue without losing an account I have invested in for over a decade. Thank you.

Two weeks ago, I received a message informing me that my session had timed out, prompting me to log in again. Unfortunately, my password did not work when I attempted to do so. This occurred after I shared a link for a webform intended for high school seniors to submit their photos and information for a special graduation section in the newspaper that I manage. I am uncertain if I have been mistakenly flagged for violating community standards. I have gone through the password reset process multiple times using various email addresses, but I have not received any confirmation emails from Facebook. Despite checking my spam and other folders, I have not found the emails. I also attempted to reset my password using my cell phone number, but I did not receive the SMS confirmation codes. To address the possibility of my profile being disabled, I tried submitting my ID twice. However, I received error messages indicating that my profile was not disabled and that my information could not be submitted. I feel like I am caught in an endless cycle. Although I can change my password using my trusted contacts, I never receive the confirmation email containing the necessary link to access my personal profile. Even when using my cell phone number and trusted contacts, I do not receive the SMS confirmation message with my code. It is crucial for me to regain access to my Facebook profile since it is linked to the business page of the newspaper, and I am the sole individual authorized to post on it. I am in desperate need of assistance as I am unable to confirm my password change.

Hello, good day. I need your support because there was an error with my Facebook account. It was open on my computer, but someone with access to it tried to play a prank on me and changed my birthdate, which led to my account being blocked. I tried to send the requested identification document on the application, but it didn't work. The file won't send, and it keeps going back to the same option for me to re-enter the information. My email is [redacted] I need my Facebook account to be unblocked. I request your assistance as I need to access my account again. My birthdate is 06-07-[redacted], my name is Pablo Ruano. I can mention some close friends on my account such as Oscar Ruano, who is my brother, Pablo del Cid, and Víctor Dávila, just in case they need some kind of verification. I hope you can help me, and thank you in advance for assisting me with this request. Regards.

I need help with my account under the name Johnnie Hele Riles-Jones. It appears someone has changed my personal information, including the church I attend. I actually belong to and attend Spring Hill Baptist in Cold Spring. I studied pre-Nursing at Texas Southern University, then went to Alvin School of Nursing, and later graduated from the Houston Community College Nursing program in [redacted]. I am worried about how someone could alter my personal details. By mistake, I signed up for a Netflix movie account under Johnnie Jones, which I do not want or need. Please assist me in correcting this promptly. You can contact me via email at [redacted] or on my cell at [redacted]. Sincerely, Johnnie Helen Ray-Riles-Jones, born 11-28-[redacted].

I am Shenna and I run a court reporting agency in Delaware. Recently, my personal and business Facebook accounts were hacked, resulting in the posting of offensive images. Facebook disabled both accounts and requested identity verification. Despite providing the necessary information, my accounts remain disabled due to a violation of community standards. I have been unsuccessful in reaching a live person at Facebook, and my attempts to regain access to my accounts have been fruitless. The loss of 12 years of memories and business contacts has been devastating, especially during the Covid-19 pandemic. I am eager to have my accounts reinstated as I am certain of my innocence in this matter. Shenna Basye-Cara, Certified Court Reporter Basye Santiago Reporting, LLC Wilmington, Delaware [redacted] (cell)

I encountered an issue with my Facebook account on Friday morning when I attempted to log in and was met with an 'incorrect password' message. Despite trying numerous passwords, I have been unsuccessful in gaining access. Previously, I received a notification on Thursday regarding an attempted login from a Macbook Pro in England, prompting me to change my password, which I did. However, the new password does not grant me access. My Facebook account is established with an old email address that I can no longer access to receive the reset code. Unfortunately, no alternative method is provided for sending the code. I am in urgent need of assistance!

I recently quoted a hateful comment to help explain why it was wrong, but I got reported and placed on post block. Now I can't comment on important posts or share updates while I'm out of town. This isn't the first time this has happened. Even though I was clearly quoting and not promoting hate speech, I still got blocked. It's frustrating that my comments are being unfairly targeted. I tried to appeal, but it didn't help. It seems like Facebook is censoring based on personal opinions rather than actual violations of community guidelines, which feels biased and limits my freedom of speech.

Hello, my Facebook account was deactivated by the platform itself. I was trying to grow my page by inviting all my friends at once and mistakenly violated a policy. I've had my account since [redacted] and it has everything I need on it. I'm unable to log in to send an appeal to Facebook. I'm worried my account might be permanently deleted. I'm not a spammer or a robot, just made a mistake. Please assist me in recovering my account. My login is [redacted], and my profile name is Nikita D'Angelo with a black and white portrait photo. I value my account greatly and sincerely appreciate any help you can provide.

Yesterday, Facebook restricted my account claiming a post violated community standards. GetHuman assisted in having the ban lifted. Today, I received a 30-day block for a picture that does not breach guidelines or contain explicit content. Facebook's automated systems seem to repeatedly target me unfairly. This has been happening for two months, resulting in unwarranted blocks. Can legal action be taken against Facebook? Assistance is appreciated. Thank you.

I have been accused of hate speech using just two words that were not inappropriate, resulting in a 24-hour suspension on my account. I requested a hearing but was denied due to the pandemic. Subsequently, I received a rude warning on my phone from a biased employee who does not support freedom of speech that does not align with their beliefs. My posts are now unreadable due to this unjust behavior. This misuse of power and disrespect is concerning, and I demand action within 24 hours to address this issue. If no action is taken, I will resort to sending letters to advocate for my rights. Freedom of speech should be upheld, and any further acts of hate or retaliation will not be tolerated as I am being monitored by those who respect the laws of the country.

I encountered a scam on Facebook related to apartment hunting in France through a student group. The scam began with a post asking for email inquiries, leading to a series of emails where I ultimately lost [redacted]€. This incident highlights the susceptibility of individuals to fraud on social media platforms like Facebook, where trust in the information provided can lead to financial loss and compromise of personal data due to malicious activities.

Dear Facebook Team, I appreciate the amazing work you do in connecting people all over the world through your platform. I frequently use Facebook on my phone, mostly to share medical links and videos. Recently, I discovered DNA relatives through a kit from myheritage.com, and Facebook has been crucial in connecting me with them. Unfortunately, I made a mistake by unknowingly sharing inaccurate information in a WhatsApp group discussion from my medical school without verifying its authenticity. I apologize for breaching the rules and promise it won't happen again. I rely on Facebook for everything, and I sincerely request a second chance to rectify my error. My deepest apologies for any inconvenience caused, and thank you for your continuous service, updates, and commitment to privacy. I am Klause N., and I use [redacted] for login purposes. I assure you of my compliance moving forward. Thank you for considering my request. Best regards.

On Friday, the 22nd of May around 10:30pm UK time, my Facebook account was breached. The hacker used the email address [redacted] to reset my password, post inappropriate content, and change my profile picture to something I have no association with. I reside in the north of England, far from London where the breach apparently originated. I attempted to resolve this issue through Facebook's help center by submitting my ID but was informed that my account remains disabled without the option to provide further clarification. Despite trying various avenues in the help center and reaching out to [redacted] and [redacted], I have not received any response. I am eager to regain access to my account to rectify any harm done, secure it, and retrieve my personal photos stored there.

Hello Facebook team, I've had my account for the past 3 to 4 years. Unfortunately, in the last week of this month, on May 6, [redacted], someone hacked into my account and it has been disabled. When I try to log in, a message appears stating that my account has been disabled because it didn't follow the Community Standards. I believe I haven't misused my account, and this is the first time I've encountered such a problem. I kindly ask you to look into this issue and help me recover my account. I used the mobile number [redacted] to log in. Thank you.

My account was disabled, and I am unsure of the reason. I believe I unintentionally violated a rule by clicking on an advertisement on my page. Although I reset my password, I am unable to verify my account as the mobile number on record with Facebook is outdated. Unable to log in, I cannot submit an appeal. This account is significant as it is used to manage the Sonny Richards Trio band page for bookings and promotions. The difficulty I am having in contacting a human at Facebook is frustrating. I am 56 years old and seek assistance in resolving this issue. Regards, S.R.

Hello, I am writing to address the issue with my deactivated account on Facebook. It has been more than a month since my account was disabled, leading me to discontinue using the platform altogether. I am unclear as to why my account was disabled initially. I can confirm that I did not engage in any spamming activities nor did I post any offensive content that could have warranted the account deactivation. I have two business pages, "Our World" and "Yoga4Autism," with a substantial number of followers. I had also invested over £3,[redacted] in advertising on Facebook to boost the likes and followers for "Our World." I am requesting the prompt restoration of my account. Failure to do so could result in legal actions against Facebook for potential loss of earnings and what seems like a deceptive practice of taking funds and subsequently blocking access to the account. I feel my rights to freedom of speech have been infringed upon, and reactivating my account is imperative to avoid legal consequences. Following the account deactivation, I was unable to receive the security code sent to my previous phone number for verification. It appears to be an oversight on Facebook's end for not accommodating users who change their phone numbers. I am willing to provide my current phone number to facilitate the unlocking of my account. Currently, my attempts to log in are met with a message stating that my account has been disabled, with no avenue for appeal. This lack of transparency is concerning, and I urge for a swift resolution. I am also considering seeking legal advice on this matter and believe I have a robust case against Facebook. Thank you for your attention to this matter. Sincerely, David E.