I was logged out of my Facebook account Friday morning when I woke up and went to go on...

GetHuman4862941's Recover Hacked Account issue with Facebook from May 2020

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Before contacting them, items GetHuman4862941 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4862941's own words
I was logged out of my Facebook account Friday morning when I woke up and went to go on fb. Every time I typed in my password it says ‘incorrect’. I have tried every password I would’ve used under the sun and still won’t let me back on there. It did say on Thursday that somebody with a macbook pro in England had tried getting into my account so it asked me to change my password which I did but that password I’m typing in isn’t working and still saying incorrect. My Facebook account is years old so my old email address is linked to the account and I cannot access my old email account to get the code they’re sending me to try and reset my password and it won’t give me any other option to send the code than to my old email address which is useless. Really need urgent help!!!!

GetHuman4862941 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4862941
May 23rd, 2020 - 9 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 184742 others
0 customers following this

Timeline

GetHuman4862941 started working on this issue
May 23rd, 2020 10:29pm
GetHuman4862941 indicated the issue is not fixed yet.
May 25th, 2020 8:34am
GetHuman4862941 indicated the issue is not fixed yet.
May 25th, 2020 7:38pm
GetHuman4862941 indicated the issue is not fixed yet.
May 26th, 2020 2:54pm

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