Not getting changed password confirmation email!

GetHuman-luellabr's customer service issue with Facebook from May 2020

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The issue in GetHuman-luellabr's own words
Change my password and access my profile. ... Two weeks ago I recieved a message that said my session timed out and I needed to log in again, but my password didn't work when I tried. I received the message after I posted a link for a webform for high school seniors to use to submit their photos and info for a special graduation section for the newspaper I run. I'm not sure if I was mistakenly flagged for something against the community standards. **I have completed the password reset process with several different emails multiple times. I have yet to receive any confirmation emails back from facebook. I checked my spam and other folders. I also tried it with a cell phone number a few times and didn't receive the sms confirmation codes. **I thought maybe my profile was disabled, so I tried to submit my ID two seperate times, but I received error messages saying my profile wasn't disabled and my information couldn't be submitted.**I seem to be stuck in an endless loop. I can change the password using my trusted contacts, but I never get the confirmation email with the link I need to follow to access my personal profile. I used my cell phone number and trusted contacts to change my password and never got my confirmation sms message with my code. I need my facebook profile, because it's tied to the newspaper's business page and I am the only person who can post on it. **Need help! I can't confirm my password change!
They want me to click a link in a confirmation email after I change my email, but they never send me the email. And none of the help topics address this specific issue.
Please confirm my password change so I can get back in my profile.
I've had one profile since ****, I share, share, share and click on ads like crazy, I have multiple business pages and have twitter and instagram accounts connected. I value the service.
I tried using the one time only password, but since I have two-factor authentication enabled I can't use that service. I tried submitting my ID but it wasn't accepted. I've tried submitting help requests thru the help forum and through my son's facebook page. I didn't even get a confirmation email that my requests were received.
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Customer service issue
Reported by GetHuman-luellabr
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 184450 others
0 customers following this


GetHuman-luellabr started working on this issue
May 23rd, 2020 4:48am
GetHuman-luellabr indicated the issue is not fixed yet.
May 23rd, 2020 9:20am
GetHuman-luellabr indicated the issue is not fixed yet.
May 23rd, 2020 9:23am
GetHuman-luellabr indicated the issue is not fixed yet.
May 23rd, 2020 9:39am
GetHuman-luellabr indicated the issue is not fixed yet.
May 23rd, 2020 9:50am
GetHuman-luellabr indicated the issue is not fixed yet.
May 23rd, 2020 9:51am