Hello, i have a problem with my facebook account. I forgot my password and have no acce...

GetHuman4857181's customer service issue with Facebook from May 2020

Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman4857181's own words
Reset password and log in, i have changed the password but i still cant login ... Hello, i have a problem with my facebook account. I forgot my password and have no access on the email address, i only have access to the phone number, i tried the trust contacts new method and it worked, i made a new password! However i cant use it now and no emails received on the new email address i used!! I need to access my account, i have tried every method and i still cant access that account, please help!
Trust contacts thing DO NOT work, i have changed the password but i still cant access the account!
I want to access my account full stop! Add more details to how access the account after changing the password through trusted contacts method
Since ****
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Customer service issue
Reported by GetHuman4857181
May 22nd, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 185209 others
0 customers following this

Timeline

GetHuman4857181 started working on this issue
May 22nd, 2020 2:18pm
GetHuman4857181 indicated the issue is not fixed yet.
May 22nd, 2020 6:34pm