My name is Joe micciche I live in New Port Richey Florida. Someone impersonated one of...

GetHuman4855803's Recover Hacked Account issue with Facebook from May 2020

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Before contacting them, items GetHuman4855803 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4855803's own words
My name is Joe micciche I live in New Port Richey Florida. Someone impersonated one of my friends on messenger and actually got me to help them hack my own page. They pretended to be my friend said she was locked out and needed my assistance with the phone. The hacker asked for my email which I did give them and then ask me for codes sent to my phone. During this time I thought I was helping out a friend. I feel very stupid I am locked out of my page. I started another page because I thought I could break back into my own page so now it's confusing. I noticed the hacker change my picture to a cat sitting next to a cell phone. If you can please delete this account or even better give it back to me I would appreciate the assistance. If there's anything else I need to tell you I can prove my identity. Both my email and phone number were changed. The hackers email starts with a u and ends with a *.

GetHuman4855803 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4855803
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 185062 others
0 customers following this

Timeline

GetHuman4855803 started working on this issue
May 22nd, 2020 4:54am