My Facebook account was hacked. The person changed my name, my address, date of birth a...

GetHuman-idowuvic's Recover Hacked Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman-idowuvic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-idowuvic's own words
My Facebook account was hacked. The person changed my name, my address, date of birth and things like that. I tried all my best to get the account back but the number I used to open the Facebook account I don't have it again but I have the Gmail address but I tried to use the Gmail address to get my password back all to no avail. I was trying to use three trusted contacts option to recover my account back but one of the three trusted contacts account has been blocked. So I don't know in any way if you can help me get my account back cuz the account is I think * years old. I was even chatting with the person that hacked my account with my mum's Facebook account and the person was telling me that he hacked the account for a purpose that is still going to give me back and the account is somehow half my account and half Church's account, cuz there's a church page on it that is for my church and I don't know what the person said he wants to use it for. I will be very grateful if you can help me get my account back. Yhank you very much

GetHuman-idowuvic did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-idowuvic
May 21st, 2020 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 185702 others
0 customers following this

Timeline

GetHuman-idowuvic started working on this issue
May 21st, 2020 12:58pm

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