Hello, *My account was disabled by mistake - i have not violated any community standard...

GetHuman4851040's customer service issue with Facebook from May 2020

Help with my Facebook issue
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The issue in GetHuman4851040's own words
Hello, *My account was disabled by mistake - i have not violated any community standards. The email address associated with the account is K*****@***.com but i do not have access to that email address anymore, when i log in on facebook it says to send a text code to my previous cell phone number which i do not have anymore and gives me no other options. Please re-able my account. I have so many photos on my account of deceased loved ones and memory's that cannot be replaced that i do not have copys of anywhere else. Please contact me at my new email address - K*****@***.com or ***-***-**** - I have tried to upload my ID and identification to prove it is me to the Facebook help center but it comes with an error message telling me to log into my account to proceed but when i log in the only option is to send a text code to my previous cell phone numbers (********** or **********) these are my previous numbers as i have had this Facebook for *-* years ! Please re able my account so i can get my photos of my loved ones that are no longer with us!

GetHuman4851040 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman4851040
May 21st, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 185544 others
0 customers following this

Timeline

GetHuman4851040 started working on this issue
May 21st, 2020 2:24am

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