Hello, *My account was disabled by mistake - i have not violated any community standard...

GetHuman4851040's customer service issue with Facebook from May 2020

Help with my Facebook issue
First: share to improve GetHuman4851040's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4851040 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman4851040's own words
Hello, *My account was disabled by mistake - i have not violated any community standards. The email address associated with the account is K*****@***.com but i do not have access to that email address anymore, when i log in on facebook it says to send a text code to my previous cell phone number which i do not have anymore and gives me no other options. Please re-able my account. I have so many photos on my account of deceased loved ones and memory's that cannot be replaced that i do not have copys of anywhere else. Please contact me at my new email address - K*****@***.com or ***-***-**** - I have tried to upload my ID and identification to prove it is me to the Facebook help center but it comes with an error message telling me to log into my account to proceed but when i log in the only option is to send a text code to my previous cell phone numbers (********** or **********) these are my previous numbers as i have had this Facebook for *-* years ! Please re able my account so i can get my photos of my loved ones that are no longer with us!

GetHuman4851040 did not yet indicate what Facebook should do to make this right.

How GetHuman4851040 fixed the problem

We are waiting for GetHuman4851040 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4851040
May 21st, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 185544 others
0 customers following this


GetHuman4851040 started working on this issue
May 21st, 2020 2:24am

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians