Facebook Customer Service Issues

Archive 1291

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1291. It includes a selection of 20 issue(s) reported May 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
A few weeks ago, I started receiving offensive advertising on my social media account. Despite attempting to block it multiple times, it persisted. The ads claimed they were targeted based on my gender, location, and age. In frustration, I changed my date of birth hoping to stop the ads, but instead, it resulted in me being locked out of my account. To regain access, I provided my birth certificate as proof of age, but the process has been delayed, possibly due to the impact of COVID-19. I was informed that if not resolved in 28 days, my account could be dissolved, which concerns me as I have important contacts stored there. My Facebook account is registered under [redacted] I am eager to be reactivated soon. I understand there is a procedure to follow, but it was swift to lock me out initially, and it has been weeks without progress towards reinstatement despite fulfilling the requirements. I kindly request confirmation of this message. Thank you in advance. - Mark L.
Reported by GetHuman-marknora on среда, 20 мая 2020 г., 12:32
Hello, I need assistance with my disabled account. Yesterday at 10:17 PM, I received an email from [[redacted]] stating someone requested a password reset for my Facebook account, along with a reset code. I did not request this change. Upon clicking the link in the email to report the unauthorized password reset, I realized my account was disabled. I underwent verification procedures, including providing an ID photo. Now, each time I attempt to log in, I receive a message stating my account did not adhere to Community Standards. I strongly believe I did not violate any rules. I suspect my account may have been hacked. I am genuinely unaware of any wrongdoing. If there is an issue, please inform me, as I require clarification. Thank you, Marlene
Reported by GetHuman4846885 on среда, 20 мая 2020 г., 12:54
I received a lengthy text from someone claiming they needed help resetting their Facebook password using my old number. After I foolishly sent them the code I received, my account was promptly hacked. In an attempt to stop the hacker, I disabled my number from my Facebook account, but it backfired. Now, not only am I locked out of Facebook, but also my associated email account. I provided a different email for communication regarding this issue. My recent effort to regain access involved sending my ID picture to Facebook, but they rejected it because the name on my ID does not match my username. I am seeking assistance in resolving this matter.
Reported by GetHuman4847273 on среда, 20 мая 2020 г., 14:11
My Facebook account keeps getting locked.... The issue I'm facing is that Facebook constantly questions my access to the account. I frequently log in from three different computers running Windows 10, Windows 8, and Windows Vista. This has been an ongoing problem for the last six months. Why do I have to keep proving my identity? If this persists, I might consider deleting my account. It's too frustrating to keep resetting passwords and failing security checks. As a member of a large organization with 8,[redacted]+ members, many of my "friends" are unfamiliar to me, and I wouldn't recognize them from their photos. I just want to access my account smoothly using my email and password. Even if I switch computers, it's still me. Gene S. [redacted]
Reported by GetHuman-photopeo on среда, 20 мая 2020 г., 23:35
I am a public figure in Bangladesh and a musician. Recently, my music was featured in the Hollywood movie Extraction, making me one of the first artists from my country to achieve this. I have two Facebook accounts - one for close friends and family under my original name and another, Syed Mashuk Vishal, for my fans and well-wishers. Unfortunately, I've forgotten the password to my Syed Mashuk Vishal account, and the email attached to it was deactivated without my knowledge. I can't access my account, and it's crucial for my career and connections. I'm disappointed with Facebook's response that they can't help due to the email issue. I'm willing to provide any evidence needed to recover my account, even holding up my documents in a video if required. This account means a lot to me and my fans, especially during these challenging times. Please assist in restoring my account: Syed Mashuk Vishal, email [redacted], personalized profile link vishalvx. Phone number: [redacted]. Thank you.
Reported by GetHuman-vxl on четверг, 21 мая 2020 г., 1:53
Hello, I believe there was an error in disabling my account as I have not violated any community standards. The email linked to my account is now inaccessible, and I no longer have the cell phone numbers Facebook is asking me to send a text code to for verification. I urgently need access to my account as it contains irreplaceable photos and memories of deceased loved ones. Please assist me in reactivating my account. Kindly reach out to me at my new email, [redacted], or on [redacted]. I attempted to submit my ID for verification on the Facebook help center, but encountered an error message instructing me to log in, which leads back to the verification step I am unable to complete. These requests for verification are tied to my previous phone numbers [redacted] and [redacted], which are outdated as I have had this Facebook account for 6-7 years. Your prompt assistance in reactivating my account would be greatly appreciated.
Reported by GetHuman4851040 on четверг, 21 мая 2020 г., 2:24
My Facebook account has been compromised. The hacker changed my personal information like my name, address, and date of birth. I have tried to recover it using my Gmail address but have been unsuccessful. Additionally, one of my trusted contacts has a blocked account, complicating the recovery process. The account is significant to me as it is five years old, and it also has a Church page associated with it. The hacker mentioned they intended to return the account to me but did not provide any clear reasons for their actions. I would greatly appreciate any assistance in regaining access to my account. Thank you.
Reported by GetHuman-idowuvic on четверг, 21 мая 2020 г., 12:58
Hello Facebook team, I have submitted numerous requests regarding my account ([redacted]) that was closed without cause. This situation is frustrating as I have important memories associated with the account. I confirm that my account uses a real name and correct birthdate, so I am unsure why this action was taken. This experience is disheartening, especially considering the effort I put into complying with the rules. I urge you to review and reinstate my account promptly. Thank you for your attention to this matter.
Reported by GetHuman-nosknmm on четверг, 21 мая 2020 г., 13:45
Hello, I have tried contacting Facebook multiple times using the help button, but have not received any response. Our website, onlinecasinoselite.org, appears to be blocked. This issue may have arisen because we shared an informative article about the impact of covid-19 on the gambling industry, not for advertising but for awareness. After sharing this, all our posts and likes have disappeared, and any attempt to share the page is met with a message about abusive content according to reports. Interestingly, the page quality test indicates no violations, whereas the debugger tool states that the content does not meet Community Standards. This contradiction is puzzling as the page content is directly related to the site. Additionally, advertising campaigns cannot be initiated due to the website being blacklisted. I am seeking assistance as we have had a longstanding positive interaction with Facebook in the past decade without sharing fake or offensive content. The affected pages are Jeff Grant, Online Casinos Elite, onlinecasinoselite groups, and the associated business page. Thank you for your attention, Jeff G.
Reported by GetHuman4852652 on четверг, 21 мая 2020 г., 14:53
As a public figure in Bangladesh and a musician with recent success in having my music featured in a Hollywood movie, I manage two Facebook accounts under my original name. One account is private for family and close associates, while the other, under the name Syed Mashuk Vishal, is for my fans and supporters. Both accounts have been verified with my personal information. I have been using the one-tap login option for the past two years and unfortunately, I have forgotten the password to my Syed Mashuk Vishal account. The email associated with that account was created in **** and has since been closed without notice. This has left me unable to access my account, which is vital to my career and has amassed a significant following over the last decade. I am reaching out for help in recovering my account, as it holds valuable memories and connections that I cannot afford to lose. I am willing to provide any necessary evidence to prove my identity and ownership of the account. It is disheartening to hear that Facebook is unable to assist due to the lack of access to my old email. I urge for your understanding and assistance in restoring my account, not just for my benefit but for the peace of mind of my fans and professional connections who rely on it. I am prepared to provide additional verification, including videos holding my identification documents, to authenticate my account. The account in question is under the name Syed Mashuk Vishal, and the personalized profile link is vishalvx. Please consider helping me regain access to my account promptly.
Reported by GetHuman-vxl on четверг, 21 мая 2020 г., 16:12
My Facebook account has been hacked, and the hacker changed the associated email address and password, resulting in a violation of community standards and a shutdown by Facebook. It seems the hacker exploited a weakness in the Android operating system by tricking me into visiting a specific website, waiting for me to log into my account on my Android device. Currently, my account is suspended, and I haven't found a way to address the issue through Facebook's online help pages without logging in, which I cannot do. The other available options lead me in circles because the account is suspended, and only a phone number is linked to it. Is there a way to recover my account? Thank you.
Reported by GetHuman-avidspor on четверг, 21 мая 2020 г., 16:58
On May 17, [redacted], I shared a well-known image of Melania Trump from her modeling days. The image was from her past work for Gentleman's Quarterly. Despite causing a community standards violation notification, I explained the context of my post as a form of political commentary. I was then issued an account warning following the dispute process. The warning mentioned a temporary posting restriction. As a mature individual, I find the response a bit condescending. The intention behind sharing the photo was not for inappropriate reasons but to criticize certain public statements and discuss her immigration history.
Reported by GetHuman4854251 on четверг, 21 мая 2020 г., 19:38
Dear Facebook Team, I have been experiencing issues trying to submit a review through the help center. My personal Facebook account was disabled due to an Instagram account, @lady.killer33, violating community guidelines. However, @lady.killer33 is not my account, leading me to believe that my Facebook was hacked and linked to it. The Instagram account was removed for inappropriate content, causing my Facebook to be disabled as well. Facebook initially asked me to review the linked Instagram account, but since it's not mine, I am unable to do so. I request that the Facebook team reviews my account and enables it as I have been a user for the past six years, and I assure you that I have not violated any community standards. Here are my Facebook details: - Facebook ID: রনি সোম - Email: [redacted] - Phone: +[redacted][redacted] - Date of Birth: 14th April [redacted] - Nationality: Bangladeshi - Religion: Hindu - Trusted contacts: ঝুমকা সোম / Osman Gani Jewel / Shamol Das I kindly ask for a review of my Facebook account to re-enable it and grant me permission for regular use.
Reported by GetHuman4854070 on четверг, 21 мая 2020 г., 20:32
I am frustrated with Facebook for incorrectly categorizing my posts as 'some shit about community' when they are clearly jokes. It is evident even to a 10-year-old that they are meant to be humorous and not about community. The lack of understanding of irony by the individuals doing this is truly baffling. Their actions feel like bullying and are unproductive. They are removing the essence of banter, a vital element that unites us. These actions are detrimental to online interactions as a whole.
Reported by GetHuman4854799 on четверг, 21 мая 2020 г., 21:42
I have encountered a problem accessing my account after a long absence. I recently attempted to log in to reconnect with my grandchildren, but encountered issues as Facebook appeared missing from my browser, and I was prompted to reset my password from six years ago. Despite following the reset instructions several times, I never received the email with the code. After multiple unsuccessful attempts, I decided to create a new account using the same email address, encountering the same issue. I then tried creating an account with a different email address, but this resulted in being locked out. I considered contacting support but encountered a request for a cell phone number, which I do not own. My home phone number is [redacted] in Virginia, USA.
Reported by GetHuman-prmoynah on четверг, 21 мая 2020 г., 22:26
I recently received a three-day posting restriction on the platform. I believe this action was unjust as my comments were merely defensive responses to offensive remarks I received. The only other reported incident involved a photo I shared that was not inappropriate. I suspect this restriction is due to my political views, which I should be able to express freely. I have not made any threats, posted inappropriate content, or engaged in bullying. I feel that Facebook is showing political bias by censoring my content and not addressing the actual issue of bullying I faced. I can provide screenshots of the conversations and the removed picture to demonstrate the situation accurately. My name is Tommy Izor, and I can be reached at [redacted] or [redacted]. I believe this suspension is unwarranted, and I am willing to escalate this matter if necessary to stand up against bullying and protect my freedom of speech.
Reported by GetHuman-tommyizo on четверг, 21 мая 2020 г., 23:54
My AustPost app was recently compromised, and my mail has been redirected without my consent. I reported this to the local Police, but since then, my Facebook account was hacked, and my profile picture was changed to an inappropriate image resulting in the closure of my accounts. This has severely impacted my ability to work as it has affected all my social media and business pages. I also received an unauthorized payment of $[redacted] on my PayPal account supposedly made to Facebook. The hackers have access to my personal information like my name, address, date of birth, phone number, and passwords. I urgently need this case to be reopened and reviewed due to the disruption it has caused in my business, particularly my linked Rhani Capobianco account. Please help address this issue promptly as it is preventing me from earning an income and is negatively impacting my business operations.
Reported by GetHuman4855539 on пятница, 22 мая 2020 г., 1:57
I reside in New Port Richey, Florida under the name Joe Micciche. Unfortunately, I fell victim to a scam where someone impersonated a friend on Messenger, tricking me into helping them hack my own account. Thinking I was aiding a friend locked out of her account, I unknowingly provided my email and verification codes to the hacker. Now I find myself locked out of my own page and have created a new one in an attempt to regain access. The hacker even changed my profile picture to a cat beside a phone. I kindly request either the deletion of the compromised account or its return to me. Both my email and phone number have been altered, and the hacker's email address begins with a "u" and ends with a "6." I am willing to provide any additional information needed to verify my identity.
Reported by GetHuman4855803 on пятница, 22 мая 2020 г., 4:54
I am curious about the reason behind my 30-day ban for posting views on the pandemic. The information shared was not false or true but merely someone else's perspective. It feels like both myself and my friends are being targeted with frequent bans on Facebook for reasons that are deemed against the community standards. The content I shared was someone else's opinions that I found interesting. Please convey to Zuckerberg the dissatisfaction of many users like me who feel restricted on this platform. It is frustrating to be limited in expressing views on social media. I request clarification on why I received a 30-day ban. Was the original poster, who is a friend of mine, also penalized? I seek clarity on this matter.
Reported by GetHuman-mikeacla on пятница, 22 мая 2020 г., 8:31
My Facebook account was hacked on March 16th and 17th. I am unable to log in as the password is not working. I have been trying to reach out to Facebook support for two months, but they have not responded. I have attempted to reset my account using trusted contacts and email, but it has been unsuccessful. The email linked to the account is outdated, and I cannot access it. I have a new email that I forgot to update on Facebook. Please assist me in restoring access to my Facebook page. Thank you.
Reported by GetHuman-popovska on пятница, 22 мая 2020 г., 8:34

Help me with my Facebook issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!