Someone texted me a long message saying they used to have my number and they are trying...

GetHuman4847273's Recover Hacked Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4847273 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman4847273's own words
Someone texted me a long message saying they used to have my number and they are trying to reset their fb password but they’re having a hard time and can I please send the code it’s sending me* foolishly I did so and within * mins my account was taken over. Due to the fact that I thought disabling my number from my fb account would hinder the hacker I ended up hindering myself because now not only am I unable to get into my fb account I am also unable to get into the email account that is connected to my fb. Hence the reason why you have a different email to contact me about my issue. To conclude my last attempt was me sending a picture of my I.d to the Facebook team and they denied me because much like everyone else in the fb community my name on my I.d and my user name differs. Can you please assist me with this issue.

GetHuman4847273 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman4847273
May 20th, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 186491 others
0 customers following this

Timeline

GetHuman4847273 started working on this issue
May 20th, 2020 2:11pm