Hello,**My account has been disabled and I am here to ask for help.**Yesterday, at...

GetHuman4846885's Recover Disabled Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4846885 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4846885's own words
Hello,**My account has been disabled and I am here to ask for help.**Yesterday, at **:** pm I received an e-mail from ******@***.com* saying "We received a request to reset your Facebook password." and the following reset code.**I didn't asked to reset my password!**Today, as I saw this e-mail and I immediately clicked on the link after*"Didn't request this change?*If you didn't request a new password, let us know."***After passing through the authenticity tests to verify my account (mobile phone password), I understood that my account was disabled. Then I was asked to fill a little form and upload an ID photo. I did it. **Now I get the message "You can't use Facebook because your account, or activity on it, didn't follow our Community Standards. We have already reviewed this decision and it can't be reversed." when trying to log in. I REALLY DIDN'T VIOLATED ANY COMMUNITY STANDARDS LAW!**What can I do? I believe I'm being hacked. I honestly didn't do anything wrong. And if I did, please tell me what it was because I have no clue.**Thank you,*Marlene

GetHuman4846885 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman4846885
May 20th, 2020 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 186450 others
0 customers following this

Timeline

GetHuman4846885 started working on this issue
May 20th, 2020 12:54pm