Facebook Customer Service Issues

Hello Team, I was requested to provide proof of identity for the mobile number I used for my Facebook login. Unfortunately, I lost that sim card a while back, so I am unable to provide evidence of that phone number connection. Additionally, I did not link my Facebook account to any email address when I initially created it. This has made it difficult for me to access my account now that I have lost my mobile number and login password. I am seeking alternative methods to prove that I am the rightful owner of this Facebook account. Perhaps answering security questions or providing other forms of verification could help in this situation. This account is crucial for my career as it contains important contacts. I am willing to verify my identity through methods like a video call if necessary. I kindly request your assistance in recovering my account. Thank you for your help. Regards, Derrick FB account link: www.facebook.com/actorderrick New contact number: [redacted]

I am seeking assistance from the “Trust and Safety” team to locate and permanently deactivate any accounts using my information. I have been aware for some time that my Airbnb account, among others, has been hacked. This was confirmed when Mike Jennings from Airbnb's IT department in SFO visited my apartments in Montreal. I believe I have 1 or 2 old Facebook accounts from law school but have no access to them anymore. Recently, I received notifications in Arabic on a new iPhone indicating account activity that I did not initiate. Given the past targeting of my accounts by individuals in Tunisia, Qatar, and elsewhere, I urgently require the deletion and monitoring of all accounts using my personal information. As a lawyer with sensitive data compromised in recent months, including confidential information, this situation needs immediate attention. I am taking steps with computer engineers and law firm IT departments to address the issue but urgent action is needed. Thank you for your assistance. Sincerely, Marie-Claude Catherine Savard.

Hello, I hope you are doing well. I recently started advertising my website on Facebook, but unfortunately, my accounts got blocked due to non-compliance with their rules. I followed Facebook's training and read all the advertising guidelines to resolve the issue, but my Facebook business manager account and all advertising accounts are still blocked. I reached out to Facebook to apologize for the mistake and explain that it won't happen again. Despite multiple calls and attempts to contact them, I only received negative responses and no resolution. I even tried emailing them, but have not received a response. I am quite frustrated and unsure of what steps to take next.

I have been using the account [redacted] for years, but a few months ago, I was unable to log in. I had to create a new account with Hotmail, but I really want to recover my Gmail account as it holds many memories and contacts from over 20 years. When I try to log in now, it only prompts me to use the Hotmail account and cannot find my original one. Initially, it mentioned an old password, so I created a new one, but I deleted it yesterday as I prefer to regain access to my original account. Your assistance in this matter would be greatly appreciated.

Good morning, I am unable to reach Facebook or Instagram support due to the Coronavirus situation. My account was mistakenly disabled a week ago. I use these platforms for keeping in touch with friends and family, as well as for educational purposes during this challenging time. My accounts hold precious memories and connections that I deeply value. A friend took my phone and sent an inappropriate video as a prank, causing the issue. This was not my intention, and I have cut off contact with the individual responsible. I miss engaging with loved ones and learning from different perspectives. Please restore my accounts, as they are essential for me in multiple ways. Instagram: @zubaitte Facebook: Ugne Zubaite

Subject: Facebook Account Suspension Dear Mark, I want to bring to your attention that my Facebook account has been suspended multiple times without proper explanation. Despite receiving a generic notice stating "your account has been suspended because of a status update that violated FB regulation," no specific details have been provided regarding which post led to this action. I frequently share articles highlighting President Jokowi's accomplishments benefiting our country since [redacted]. It seems evident that my posts, showcasing the President's achievements, have provoked unfavorable reactions from detractors. I firmly believe that my account was suspended based on these biased reports without due diligence on the FB Team's part. I kindly request that you ensure Facebook conducts a thorough review before taking action on reported content to maintain fairness and transparency. I anticipate your prompt attention to this matter. Best regards, Arili K. Jakarta

Dear Mark, I am writing to inform you that my Facebook account has been suspended twice without clear explanation from the FB team. Despite receiving a notice stating that my account was suspended for violating regulations due to a status update, I have never been informed which specific update was in violation. I regularly share articles highlighting President Jokowi's achievements since [redacted], which may have caused discontent among those who oppose him. It seems that these individuals have reported my posts, leading to the automatic suspension of my account by the FB team without proper evaluation. I kindly request that you ensure the FB team conducts a fair assessment before taking action based on false reports to prevent unwarranted suspensions in the future. I appreciate your attention to this matter and await your response. Warm regards, Arili Jakarta

I suspect my account has been compromised due to previous spyware issues. Verizon's tech team confirmed this previously. I have taken steps to enhance my security by changing my gateway, installing protection, and acquiring an iPhone. I believe a specific individual accessed my account and made unauthorized changes. I can prove my identity with a photo of my ID and am determined to regain access to my Facebook account. Despite attempting to create a new account, I am currently blocked from Facebook. I am willing to verify my identity using any necessary means. Due to the hacker's actions, I had to change my email, and all previous accounts have been deactivated. The provided email is active, and my phone number is [redacted]. Your assistance in resolving this matter is greatly appreciated.

Dear Sir, I usually post video content from TikTok or my phone on my Facebook personal account to share with my friends, with no intention of violating copyrights. Last Friday morning, I received a notification about a copyright violation in one of my posts, which I promptly removed. However, a few hours later, I was surprised to find my account temporarily blocked for three days for the same issue. Today, when it was supposed to be unblocked, I was shocked to learn that my account has been disabled. This account is crucial for my business and sponsored ads on Facebook, upon which my livelihood depends. I urge you to please reactivate my account as soon as possible. Thank you.

I am attempting to regain access to my Facebook and Messenger accounts that I created over 15 years ago but have not used in several months. Unfortunately, I no longer have the phone or phone number associated with the accounts. The phone number may have started with [redacted] or [redacted]7. My name is Paul G. Proctor (formerly Paul G. Goldingay before my marriage in July [redacted]), with a birthdate of 20.10.[redacted]. These accounts were likely accessed through the networks Now TV or Vodafone while I lived in London. I currently reside in Birmingham, my city of birth. They may have also been accessed while in Spain and Italy. Some friends you may find on these accounts are Julie W., Joanne R., and Giuseppe P. I can now be contacted at my new phone number, [redacted][redacted]. I have already reached out through the help section but have not received a response yet, as I am unable to access the code sent to the old phone number.

To Whom It May Concern, I am a frontline worker, business owner, and social media influencer. On Monday 5/11/20, my credit cards and social media accounts were hacked by someone in Peru. They gained access through my old email ([redacted], which I originally used for Facebook before updating it to [redacted]), changed my passwords, and even ran unauthorized ads on my business account, resulting in its suspension. My Instagram business account is linked to my Facebook business account, which I depend on for my business and to mentor young nurses and connect with medical peers. I uphold the community guidelines of Facebook and Instagram and am distressed by this wrongful suspension. Due to the current Covid situation, there are no customer service representatives available to assist me. I kindly request your help in resolving this issue promptly so I can regain access to my Instagram and Facebook accounts. Thank you.

Subject: Urgent Help Needed - Facebook Account Access Issue Dear Support Team, I am reaching out for urgent assistance regarding my Facebook account. I have encountered a persistent issue over the past week without any resolution. My name is Subhajit Ghosh and my current email address associated with the account is [redacted] The problem arose when I attempted to run a Facebook Ad for the first time on my page. Unfortunately, I encountered difficulties as I could not see NetBanking and Paytm payment options available in my Ad Account settings. Despite reaching out to the Facebook Help Center for resolution, the response received in my Support Inbox indicated that my preferred payment methods could not be accommodated. Subsequently, I created a new Facebook account under the email [redacted], transferred all essential data, and proceeded to add funds for advertising via NetBanking. However, my account became locked unexpectedly after a prompt for ID Verification. I promptly submitted the necessary identification documents such as my PAN Card and Passport details along with a passport-sized photo, yet my account remains inaccessible. The pages and information stored in this account are crucial for my business activities, and the inability to access them is severely impacting my operations. I urgently seek your assistance in resolving this matter to regain access to my new Facebook account under the email [redacted] Your prompt attention to this issue would be greatly appreciated as the situation is dire. I assure you that my intentions are genuine, and I need to restore access to my account promptly. Thank you in advance for your swift intervention. Best Regards, Subhajit Ghosh

I recently discovered that I have two instances of Words With Friends on my computer, which was a surprise. About two weeks ago, I suddenly lost all my games in Words With Friends. I think I may have mistakenly deleted the program and started a new one. While I managed to resume games with one friend, I couldn't reconnect with others. Oddly, some could still see my games even though I couldn't. Upon checking my Facebook friends list, I realized it only showed 40 friends instead of the 93 I had. After discussing it with my granddaughter, I deleted the 40-friend account. Now, I can't locate the newer active game. When trying to input a password for the deleted account, I only see dots for password options, making it hard to proceed. My grandson-in-law needs access to the old FB program linked to that account, but we're stuck due to the password issue. Any guidance on how to resolve this and potentially recover my old program would be greatly appreciated. This situation also explains why I haven't received comments on my Facebook posts. Thank you for any assistance you can provide in understanding how this happened and helping me regain access to my original program.

Two weeks ago, someone attempted to hack into my Facebook account and continues to trigger password reset requests. Despite not resetting the password, the reset requests persist. I emailed Facebook a photo of my passport and tried sending auto insurance details. However, the verification process is ongoing as the page refreshes after uploading proof. This has been going on for four days. Due to frequent password changes, I cannot recall the current one. Additionally, my main business page, Icon Digital Plans, has been compromised, and I've been removed as the sole admin. I urgently need access to both my personal profile and business page restored. Please assist me with resolving these issues.

Dear Sir, I recently encountered an issue with my account on May 14 as your security system mistakenly disabled it. I have been an active user of this Facebook profile since [redacted], and losing access to it has caused me significant distress. Many essential communications and valuable information are stored there, making it critical for me to retrieve it promptly. Considering the current challenges posed by the pandemic, not having access to my account could result in substantial losses. I kindly request you to address this matter urgently and reactivate my account. Your prompt assistance in resolving this issue would be greatly appreciated. Sincerely, Aabir Bin Mahmudd

Dear Sir, On May 14, I was unexpectedly locked out of my Facebook account, which I have diligently maintained since [redacted]. This account is crucial for my communication and holds valuable information. Losing access to it during these challenging times of the pandemic would be detrimental to me. I kindly request the reinstatement of my account at your earliest convenience. Your prompt assistance in resolving this matter would be greatly appreciated. Sincerely, Aabir Bin Mahmudd

My Facebook account recently prompted me for my forgotten password, but it is linked to an old email I cannot access anymore. Despite attempts to reset the password, the reset codes go to the defunct email. Facebook support asked for a photo, which I provided, but no further assistance was given. I need to update my contact number to receive a password reset code and then update my email address. My account is about 5 years old, and my info is: I am Jennifer J. from Scotland, UK, born on Oct 3rd, [redacted]. The old email is [redacted], and the current one is [redacted] Thank you.

Dear Sir, I would like to inform you that my account with the profile name GAUHAR AHMAD LONE, linked to email [redacted], has been disabled for reasons unknown. During the period in question, I did not post, share, or comment on any content. Upon attempting to log in, I received a message indicating that my account had been disabled. When seeking assistance, I was informed that due to the lockdown, there are fewer reviewers available, and my account could not be reviewed. Today, when I tried again, the message stated that my account had been reviewed and could not be reactivated. I would like to clarify that I did not violate any community guidelines; it is possible that my account was hacked at that time. I kindly request that you reconsider enabling my account to avoid any further inconvenience. I assure you that I will adhere to all community guidelines in the future. Thank you.

My accounts are being disabled, allegedly due to a foreign spy named Nancy Shirley. My phone was apparently bugged, and Google detected encrypted messages being sent. Nancy Shirley, who I claim is the spy, tried to delete things from my phone when I threatened to involve the FBI. She has tampered with my Facebook accounts, which are now in Spanish. One account, in the name of Preston Holcomb, was affected. I suspect Nancy Shirley and her associate Darren Jones, who I allege is involved in drugs, are behind this. I believe she may be using Facebook to send messages. I hold her responsible for these issues and want my accounts restored.

Hello, I need help reactivating my disabled Facebook account. I am confused about why it was disabled. When I tried to sign in a week ago, I was asked to upload my ID, which I did with my Driver's License. I thought it was successful, but upon signing in, I was informed that my account was disabled for violating Facebook's policies. This came as a shock since I use Facebook sparingly to communicate with relatives overseas and share family-oriented content. I am a frontline nurse, and Facebook is my way to unwind, making this very distressing. I would appreciate a prompt email or phone explanation and the reactivation of my account. My account, under the name Doris Macavoray Allie, also includes my maiden name, which I've used since my husband's passing in [redacted].