Hello Facebook,*My name is Mwesigwa Joshua Buxton from Uganda, East Africa. I write to...

GetHuman4822269's Recover Disabled Account issue with Facebook from May 2020

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Before contacting them, items GetHuman4822269 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4822269's own words
Hello Facebook,*My name is Mwesigwa Joshua Buxton from Uganda, East Africa. I write to you to report a problem of my Facebook account.*My Facebook account Mwesigwa Joshua Buxton, previously Josh Buxton, was days ago suspended for a reason I was not made aware of. Facebook did not ask me to upload my picture or identify friends as usual. Instead I was asked to verify it using the codes sent to the phone number I used to open it. This number is ****-***-******.*Unfortunately, I stopped using that number many years ago and I am not in possession of it and can not be reached by it.*Recently I updated my profile and included my new number ****-***-****** and email *****@***.com to be used for recovery. So when my account was disabled I would suppose that the above email and number be used to help me recover it.*I write to ask that the recovery codes be sent to either my new number or the email address because getting my old number back is near to impossible given also the Lockdown in my country due to covid** as I have very important contacts to make. *I really need to be urgently helped.*Thank you.

GetHuman4822269 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman4822269
May 15th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 188871 others
0 customers following this

Timeline

GetHuman4822269 started working on this issue
May 15th, 2020 7:14am
GetHuman4822269 indicated the issue is not fixed yet.
May 15th, 2020 12:32pm
GetHuman4822269 indicated the issue is not fixed yet.
May 15th, 2020 12:34pm