I would like access to my deceased daughter's Facebook account Roz Fuller. I have tried...

GetHuman4810567's customer service issue with Facebook from May 2020

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The issue in GetHuman4810567's own words
I would like access to my deceased daughter's Facebook account Roz Fuller. I have tried before and you ignored my request instead memorialising her account and more recently showing a number of posts that non friend's can see - you don't have permission for this and the choice is dreadful! I was not a 'friend' because I did not use Facebook then and we had been in daily contact. I can show you that we are legal sole benefituries of her estate. She died in an accident on holiday on ********. Her account is probably no longer looked as has been inactive but I want to post the places we have placed her ashes around the world. My son had done a number of these posts, but I cannot see him during Coronavirus lockdown and also feel it is unfair to put this on him.

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Facebook

Customer service issue
Reported by GetHuman4810567
May 12th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 191659 others
0 customers following this

Timeline

GetHuman4810567 started working on this issue
May 12th 1:58pm
GetHuman4810567 indicated the issue is not fixed yet.
May 13th 11:01am