Hello, we are having an extremely difficult and disappointing experience with one of ou...

GetHuman4791378's Recover Disabled Account issue with Facebook from May 2020

Help with my Facebook issue
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Before contacting them, items GetHuman4791378 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. Facebook has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account. If your account is disabled then click here https://www.facebook.com/help/contact/260749603972907 and you have access to your email or phone number you may be able to recover your account.
The issue in GetHuman4791378's own words
Hello, we are having an extremely difficult and disappointing experience with one of our Facebook Ad accounts. We need to talk to someone directly from support because in the last week our account has been disabled * times, even though each day it is reinstated - and each day, once we boost a post, the account is locked again with NO explanation why.**We have spent in the range of $**,*** on the account over the years and would be devastated to lose the account, all the data, etc. **Please advise.*Aurora

GetHuman4791378 did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Disabled Account issue
Reported by GetHuman4791378
May 8th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 193713 others
0 customers following this

Timeline

GetHuman4791378 started working on this issue
May 8th 12:24pm
GetHuman4791378 indicated the issue is not fixed yet.
May 8th 4:52pm

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