Facebook Customer Service Issues

I am frustrated with this situation. My Facebook account was hacked, and I had to enlist the help of three people to recover it, only to discover that I was blocked. Even though Facebook acknowledged their mistake and said I would be unblocked, I am still unable to access my account until 6 May. Despite my efforts and various attempts for assistance, I am unable to resolve this issue. I have taken to Twitter to share my experience with the CEO of the company.

My Facebook account was hacked, leading to a violation by the hacker who is now using it to access my PUBG game account. The hacker intends to disable my Facebook account since he linked his Twitter ID to my PUBG game account. Unfortunately, I cannot access my game, and the hacker continues to use my PUBG account. I have noticed that many people are searching for a solution to this issue on YouTube and the Facebook Help Center without success. I am willing to provide any necessary details about my identity, such as my passport or CNIC, for Facebook to investigate this matter. I have been using my account for 5 to 6 years and have never violated any rules on Facebook. Kindly recover my PUBG account, and I would be extremely grateful. Regarding accessing my Facebook account, I log in using my phone number as I have forgotten my email password, leaving me with only one option for recovering my ID.

Hello, my Facebook account has been hacked by someone who is now trying to access my PUBG game account through it. The hacker linked his Twitter ID with my PUBG account, which led to my Facebook account being disabled. As a result, I have lost access to my game while the hacker continues to use it. I have tried searching for solutions on YouTube and the Facebook Help Centre, but have not found any effective ones. I am willing to provide any necessary details like my passport or CNIC to prove my identity. I have been using my account for about 5 to 6 years and have never violated any rules on Facebook. I kindly request Facebook to investigate this matter and help me recover my PUBG account. Your assistance in this would be greatly appreciated.

Hi FB Team, I am writing to request an appeal for my ad account ([redacted][redacted]) to be reviewed, as I believe it should not be banned. I received an email from Facebook stating that I may be non-compliant with the Circumventing System Policy. After reviewing the policy and my account activity, I am confident that I did not violate it. Before the account was disabled, I was deleting an ad campaign with multiple Adsets that were mistakenly dated in the past. This led to my account being flagged. If I overlooked any details or unknowingly breached policies, I take responsibility and will be more vigilant in the future. I urgently need the ad account reactivated as it is crucial for promoting my local business, especially during these challenging times of increased unemployment, similar to the circumstances in the Philippines. I appreciate your consideration during these limited-response times and thank you for your service and dedication in keeping things running smoothly at the backend of Facebook. Thank you, Joshua

Hello, my name is Stephen R. I am visually impaired and rely on a screen reader and voiceover. I recently encountered an issue with Facebook where I was asked to provide a verification photo or video. Unfortunately, after submitting the requested information, my account was disabled for violating their terms. I believe my partially sighted friend may have uploaded the wrong picture, causing a mismatch. I am struggling to find a way to contact Facebook and resolve this issue with my account login.

I recently defended someone being ridiculed for having white dreads on Facebook. However, instead of addressing the hate speech and threats against me on the platform, Facebook has failed to take appropriate action. The group members made derogatory comments about my race, sexuality, and religion, even threatening violence. Despite reporting numerous offensive posts, only a few have been removed by Facebook. I have reached out to them through phone and email with no response. The group administrator kicked me out for considering involving the police, claiming it endangered their safety. I have screenshots of all the harassment, including threats of physical harm. It is distressing that Facebook has banned me instead of addressing the real issue. The online harassment continues, and it has escalated to private profiles with more hateful comments and threats. I am deeply disappointed with Facebook's lack of action in this situation.

I want to express my gratitude to Facebook for enabling churches to livestream services during this challenging period. I've encountered an issue where songs using purchased multitracks from the original composer are being muted during the live stream. These music companies sell performance music for public use, and we have obtained the necessary permissions to use them. For more information, I recommend visiting Multitracks.com to see the permissions they have. I just wanted to bring this to your attention as we appreciate the support for artists but facing difficulties when our purchased music affects our live stream. Thank you for your efforts to assist others during this trying time.

I accidentally deleted some pictures of my Boston terrier, Ozzy, that were on my Facebook from around [redacted]-14. My granddaughter, Brittany Slayton Coon, made me a collage of Ozzy's pictures that I couldn't find in my past books. I remember receiving a Memory Page with these photos a couple of months ago, so I believe you have them. Can someone help me retrieve the pictures via email or text? I am devastated because I wanted to get an oil painting of Ozzy. Please let me know if there is any way to recover these photos, or if not, just acknowledge my request. Thank you. Rita Velasco.

Subject: Concern Regarding Censorship of My Music Videos by Facebook Dear Facebook Team, I am writing to address the removal of two of my music videos, "Too Much Time Alone" and "The Nature," on your platform in relation to Covid-19. Both songs were created before Covid-19 emerged. One of the videos was the world premiere of my first single from an upcoming album, and this action disrupted my promotional efforts at a critical juncture in my creative journey. I kindly request that your focus on Covid-related content does not impede upon my artistic expression, as it not only feels unwarranted and misinformed but also potentially detrimental to my future earnings. If this issue persists, please provide clarification on allowable topics for my content creation endeavors. Thank you for your attention to this matter. Best regards, [Initials]

I recently discovered that my Facebook account has been blocked without any valid reason. Despite providing proof of my identity with my work photo ID and professional registration letter, Facebook has only given me a vague response that my account still violates their policy. I am hesitant to provide more sensitive documentation. After multiple attempts to communicate with Facebook and several ignored emails, I am still unaware of the exact reason for my block. I am simply seeking to have the block lifted so I can proceed to close my account permanently. Thank you for any assistance you can offer in resolving this matter.

My Facebook account has been disabled for 23 days. I am troubled and would like to know why it has been disabled. I don't want to create a new account. Please kindly assist me in reopening my Facebook account. What is the reason for keeping it disabled? I have been distressed for the past 23 days. Please, kindly help me reopen my account.

Hello, I would like to bring to your attention an issue with the Facebook group "Targoviste City Hall" managed by the account "Nicolae Luca," which appears to be false. The group contains various content that tarnishes the image of Targoviste City Hall and its officials. The concern is not only the content but also the fact that the group bears the name of our public institution. Despite reaching out to the group administrator, who oversees over 4,[redacted] members, for a name change to comply with Facebook's policies, I have not received a response. As an advisor to the mayor of Targoviste, I kindly request that you ask the administrator, "Nicolae Luca," of the "Targoviste City Hall" group to change its name due to the longstanding improper use of the public institution's name. Thank you, Enache George-Ionuț, councilor to the mayor of Târgoviște

Hello! I want to inform you that there are many pieces of information/videos/news on the group "Targoviste City Hall" managed by the account (apparently FAKE) "Nicolae Luca" that are damaging the reputation of the institution and its members. The issue here is that the group is using the name of a public institution, Targoviste City Hall. I have tried to contact the group's administrator (with over 4,[redacted] members) to change the name due to Facebook's policies, but I have not received any response. Considering these reasons, as an advisor to the mayor of Targoviste, I kindly urge "Nicolae Luca," the administrator of the group "Targoviste City Hall," to change the name as the group has been wrongly using the name of this public institution for years! Thank you! Enache George-Ionut, councilor to the mayor of Targoviste

I have been blocked for 18 hours without reason. The block was due to an image that was posted on my wall in [redacted], but I am now being accused of posting it on May 4, [redacted], which is completely false. I did not repost the image as it was deleted, and I was blocked on the day of its original publication in [redacted]. I request a review of the block as I have not violated any rules. If you re-circulate the post, you should have removed it from your system. Since I have already served the punishment by being blocked, my wall should not be blocked again based on an old post that you need to remove from the platform. I hope you can assist me and provide a solution to the issue promptly, or I will be forced to file complaints with Facua for violating the privacy of my professional data and manipulating information for other purposes. Thank you and have a good day.

Mi cuenta ha sido bloqueada sin motivo aparente. No publiqué la imagen que supuestamente causó el bloqueo, ya que fue compartida en el [redacted] y fui sancionado por ello anteriormente. Solicito pruebas concretas del supuesto incumplimiento y la eliminación de la imagen de su sistema después de la sanción previa. No he compartido nuevamente esa imagen. Necesito pruebas claras para demostrar las acusaciones y que se retire la sanción, la cual considero injusta según sus normas.

I am contacting you regarding an issue with our business's Facebook page, "Bailey's Concrete Construction, LLC." Previously, my sister-in-law set up the page and assigned my two brothers and me as administrators. However, around a month ago, we were all removed from our admin roles. When I inquired, my sister-in-law mentioned that she was also removed. I am unsure if this action is common practice and if you have visibility on the current administrator of the page. We are eager to regain access to the page to promote our services and upload additional images. Since our construction business experiences a slowdown in the winter months, we check the page less frequently during this time. I am keen to restore my administrator privileges. If there are concerns about potential unauthorized access, I am open to closing the current page and initiating a new one. Kindly advise on the necessary steps to address this situation. Thank you for your assistance.

I discovered that someone from Orem, Utah has altered the email and password on my account. Despite reaching out to the help desk, I received a message from Facebook indicating that the issue was resolved which did not sit well with me. A random hotmail address now appears on my account, and the Facebook support keeps insisting that my email is not associated with the account, which is incorrect. I have been attempting to change my Facebook password, but the display keeps switching between the unknown hotmail address and my own, depending on the device. I have been locked out of my account since Wednesday, April 29, [redacted], and feel like my concerns are being ignored.

On February 28, one of our social media managers was responding to a comment in our Facebook group when asked to upload a photo. Concerned, she closed the window and informed her colleague. Another manager tried to log in on the same day but received a message about the account being under review, even though no photo was submitted. After submitting a login issue ticket, a confirmation was received, but no email update followed. On March 1, access was attempted again, only to find the account disabled. Identification was submitted through the help center, and awaiting an email update was advised. As of now, no email update has been received, and the account remains disabled. Seeking advice on reactivating the account. Thank you.

I recently attempted to update my age on Facebook by adjusting my date of birth. However, Facebook disabled my account and requested a photo of my driver's license for verification. I complied with their request, and after submitting the picture, I received a confirmation message. It has been approximately two weeks, and I am still awaiting a response. Complicating matters, my Facebook account is registered under my maiden name, Amy Brattain, while my driver's license displays my married name, Amy Elizabeth Maccarone. I completed the ID verification form for Facebook using my married name, with a note explaining my maiden name discrepancy. Furthermore, Instagram is also experiencing issues as it mistakenly believes I am underage and is in the process of deleting my account. At 49 years old, I urgently require assistance in reinstating my Instagram account. I kindly request that Facebook promptly reviews the driver's license I provided for verification so that my account can be unlocked.

I received a message from someone I thought was a high school friend on Messenger. The conversation included a grant application and assistance. After expressing interest, they sent me a link to a Mr. Browne account. I provided my details, created a secret question, and was approved. I was skeptical about it being a scam, but my friend assured me it was legitimate. However, I was asked to send $[redacted] in bitcoin to receive the approved amount the next day, which made me suspicious. I cancelled my application, but was immediately logged out, losing access to my original account. Now, my friends and family are receiving the same message. I've warned them it's a scam and advised reporting the page. I'm disappointed by this situation and waiting for further updates.