Hello so my name is Christopher cardio what is and this email is a difference email tha...

GetHuman4751566's Can't Receive Code to Reset issue with Facebook from May 2020

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The issue in GetHuman4751566's own words
Hello so my name is Christopher cardio what is and this email is a difference email than what a have on my Facebook but I'm using this one Because I think that it is more secure then using the one that's actually linked to my Facebook so I got this email from get human and because I literally have no idea where else to go and what to do this is like pretty much * of my last options because again IM totally unsure what to do so I'm gonna go ahead and explain what's going on So about * days ago I tried to log in to my Facebook on my work computer and when I did so it prompted me to verify that my account was working and so I follow the on screen instructions to prove that I'm not a robot and then it took me to verify my account via phone number and I didn't have accessed in phone number that was on my count and it wasn't given me the option to use email I tried to get the code sense using the SIM card I thought that it would go through without me having service but it didn't and it actually ended up happening to where it was telling me that I couldn't have any SMS code set so I went ahead and contacted my family to reactivate the SIM card that to the number that are used to have and they real to do so and I tried to go back to get the code but it wouldn't send me another one it said a had to wait for ** hours I waited ** hours passed that actually almost ** hours and again it kept giving me the same error that it wouldn't send me a code because I requested to many in a had to wait ** hours and I honestly did not know what to do Facebook has pretty much no way to contact any type of support and all of the help center no questionnaires they don't they had they not fixing my problem at all and I'm not sure what's going on so I know that my account exists because I could find it and I could log in to it I've even changed my password about the no ** different times completely different passwords and every time that I try to log in with the new password it will not let me get past the same screen and all attach a photo to this set email but it won't let me get past the same screen telling me that there that I need to verify with my phone number which is active and working but it won't send me an SMS code I've figured out a way to you know log back in to my account on my Facebook app where I change the password and then it asked me if I want to verify the password change through either my email that's connected on Facebook or my phone number I've done it both ways And each way each time it sends me a verification either through my SMS or through my email saying that the password change is correct that that you know here's the security code to do so and I'll change the password and I'll try and log in and then it brings me back to the same error page so I don't know what to do IUI honestly have no idea how like there's no way to contact them so your my last hope of fixing this problem and I understand will take some time odds it's very important that I get Facebook working for work butts I'll just have to figure out something else there but if you could help me recover this account I had really preciate it does I again I have no idea what else to do

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Facebook

Can't Receive Code to Reset issue
Reported by GetHuman4751566
May 1st, 2020 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 199273 others
0 customers following this

Timeline

GetHuman4751566 started working on this issue
May 1st, 2020 4:35pm