My account has been hacked and changed my password and recovery email and can not chang...

GetHuman-chinchis's Recover Hacked Account issue with Facebook from April 2020

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Before contacting them, items GetHuman-chinchis may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-chinchis's own words
My account has been hacked and changed my password and recovery email and can not change and reset my password due to them changing my recovery email and phone number and i need to recover my facebook as i have a lot of personal data and informatin on my facebook account please get back to me on the phone number *********** or by email *****@***.com My name is Bogdan Nicolae Chinchisan i have a picture of me near a water faiuntain i am in desperate need to recover and get my account back please let me know as soon as possaible about my account **Kind Regards *Bogdan Nicolae Chinchisan **Get back to me as soon as possiable at the following details**Phone Number: ************Email Address: *****@***.com **THANK YOU

GetHuman-chinchis did not yet indicate what Facebook should do to make this right.

How GetHuman-chinchis fixed the problem

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Facebook

Recover Hacked Account issue
Reported by GetHuman-chinchis
Apr 23rd, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 194808 others
0 customers following this

Timeline

GetHuman-chinchis started working on this issue
Apr 23rd 1:01am

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