I am attempting to promote a post on Instagram. I am receiving the message ** NO PERMI...

GetHuman4619743's customer service issue with Facebook from April 2020

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The issue in GetHuman4619743's own words
I am attempting to promote a post on Instagram. I am receiving the message ** NO PERMISSION. you cannot create promotion because your ad account is not active. Sign into ads manager to reactivate your account. I thought I HAD done this. Please look over my Ads account. It has been disabled and deactivated at one time, but was reactivated again on March *, ****. But I was STILL receiving a message that my account is disabled when attempting to promote an Instagram post. Another support rep replied that the payment functionality was disabled due to disputed outstanding charges, with instructions on how to correct the problem. I responded to THAT letter, asking for the specific disputed outstanding dollar amount, only to THEN (same day) receive another communication on March **th, that my account has been reactivated. Not the case. I am STILL encountering the “disabled account” message when trying to promote an Instagram post.**I am also receiving a message that I must attach a payment method and I already have my Paypal connected to my IG ads account. In trying to re-initiate it, thinking perhaps the PayPal was removed, I receive THIS message ** COULDN’T COMPLETE ACTION* It looks like you aren’t authorized to perform this action. ****************************. PLEASE HELP ME. I don’t know WHERE the glitch is. Please. What must I do to be able to promote a post on IG once more??????

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Facebook

Customer service issue
Reported by GetHuman4619743
Apr 10th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 188849 others
0 customers following this

Timeline

GetHuman4619743 started working on this issue
Apr 10th 10:33pm